[Resolved] Ixigo — tickets not booked but money deducted

Msbhu

from Noida, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh, 221005

Hi ixigo
I booked a ticket from bsb to be on 01/05/19, entered the details including irctc username. However, it did not ask irctc password and redirected me to sbi bhim app, rs 1660.41 was deducted but ixigo did not show any transaction at all! No message or mail from ixigo.
The customer reference number is[protected], at 10:53:26am.
Kindly take note on that and refund my money immediately as you claim in using upi gateway.
Look forward to hearing from you.

Dr mugdha singh
Drmugdha. [protected]@gmail.com

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Jun 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Ixigo Customer Care's response Dear Dr Mugdh,

Greetings from ixigo !

Please share your contact details at [protected]@ixigo.com so that we can assist you.

Regards
Team ixigo.

May 03, 2019

Updated by Msbhu Contact details
Email - drmugdha.[protected]@gmail.com
Phone -[protected]
Kindly revert with status of my refund.