[Resolved]  Ixigo — tickets not done but money deducted

Address:Sector 3/d, qtr no.221, Bokaro, Jharkhand, 827003

I booked 4 tickets from gomoh to aligarh jn on 22/01/2020. My money got deducted from account as i was paying through upi but i didnt saw irctc window for tickets confirm. I didnt received any mail or text regarding refund initiated. I have contacted phonepay as i was paying through it they said even they didn't received any update from the merchant.

Kindly take some action and inform when will i be getting refund.

Ill put the transaction id below.

Kindly help
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Mar 2, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2020
Ixigo Customer Care's response
Hi Ramee,

Greetings from ixigo!

We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo
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