Ixigo — train booking failure and amount deducted

Vaibhav Karade

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400080

I tried to book train ticket on 4th may 2019 through ixigo portal with upi payment which fail first time. Subsequently i tried and payment was through but nither booking happen nor notification of failure got.
I wrote many times to ixigo and icici management about the same. Ixigo managemnet has given in writen that they had received payment and my bank has confirm from ixigo bank (Axis bank) that they got money and credited to ixigo.
Upi transaction id[protected]. Self has asked many times to ixigo to provide bank statement of that date which was not given.
Ixigo has taken money and neither responding nor refunding.

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Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2019

Ixigo Customer Care's response Hi Vaibhav,

Greetings from ixigo!

With regards to the issue raised by you against the deduction of Rs 3965, we have re-initiated the investigation with our bank concern and will be updating you in next 24 to 48 hours.

Please bear with us in the meantime.

For any other assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo!

Jul 12, 2019

Updated by Vaibhav Karade Hi;

IXIGO team. Pl confirm the refund as confirm by you on 10th July through mail. As on there is no credit to my account.

It is substantially delayed. Pl take it on priority.

Regards;

Vaibhav

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Comments

vvkarade

from Chennai, Tamil Nadu

Still no resolution. It seems IXIGO management is not at all serious about customer.

There banks given in written that they got money and crdited to Merchant.
Charge of refund also rejected by IXIGO. Very difficult to deal with this management and portal service.