[Resolved] Ixigo — transaction expired

 
1 Review
Zainshah Colony Aishmuqam, Anantnag, Anantnag District, Jammu and Kashmir, India
 Gowhar007 on Apr 21, 2019
Hello Sir/Madam,
I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
As my transaction expired for today can I book my ticket on the same transaction tommorow?
The transaction receipt is attached...

transaction expired
Complaint marked as Resolved May 26, 2019

Complaint Status


[Apr 21, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Apr 22, 2019
Hi,

Greetings from ixigo!

Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [email protected]

Regards,
Team ixigo.
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    Ixigo - transaction expired