[Resolved]  Kenstar — kenstar (videocon) geyser hot spring kgs15w5m

Address:	400104
Website:	snapdeal.com, amazon.com, videocon.com

I purchased 2 kenstar geysers in february 2017, which are under warranty. Since july 2017 both were not working. I lodged a complaint (No. Mum [protected]) through your service center. After some hard follow up one mechanic, (Name suresh ph no [protected]) came. He identified a leakage in the tanks. He went back saying he would come back with spare tanks. When he didn’t turn up, i called him up to follow up but he said his contract with kenstar isn't renewed without which he won't proceed further. I then called up a manager who promised action. Finally somebody came on 2nd august and replaced the tanks.

On 20th august again the same problem occurred. I again logged a complaint, no. Mum[protected]. Even till 27th august nobody has come to repair. On 27th august 2017 at about 515pm i again called up. I have been promised that the complaint is being escalated.
The 2 geysers were purchased through snapdeal.com (Order no.[protected] dt 6/2/17) and amazon.com (Order no.[protected] dt 6/2/17)
I had even called up amazon who asked me to get a letter of 'refusal to give service' from videocon/kenstar to get a refund. But videocon/kenstar isnt refusing to give service. They simply aren't giving the service