Khaitan Electricals Complaints & Reviews

My water motor is not working since september4 and i raise the complain on khaitan toll free number on 5 th of september and they give me complain number with the commitment that it will resolve in 4 working days and i also personally visited the dealer from whom i bought on 10 of september and he is also not giving me any response. Thus i am getting mentally haras as we all need water to survive and they are not even care about the after sales services. Today it's almost 17 days i am providing the message received from khetan below

Dear customer, your complain no. Is ksc595916. Please provide bills xerox to avail free warranty service. On satisfaction, give happy code kh3551488 to engineer

Kindly look in to the matter on priority as its a mental torture and necessary action shud be taken with compensation

I purchased Khaitan 9'' exhaust fan last month and it stopped working few days back so i raised a complain no. KSC567531 and 567533 to resolve the issue. Technician came to fix the issue on saturday i.e 27/5/17 he change the motor of fan since it got short. Though he change the motor I am not convinced that he replaced old motor with new motor. since new motor was not packed at all in polyethyene pack/card board pack also it has got lot of scratches on body of motor.

I raised this issue that it does not look a new motor but he said no scratches are there since he has kept it in his bag and he has no other motor with him to change it.

Though my fine is working now but i am sure the motor that has been put in place was not b rand new and must have been taken off from other customer's sight and then have been repaired and have been put at my house. I raise this concern with customer care[protected] but the executive Sushmita was really rude and told me this no. is to receive complaints and they don't bother about concern of product changes/ electrician fault.

Kindly do something in this regard
Thanks
Shameem Ahmed
[protected]

Sub : pedestal mist fan 16” purchased – defective – no service provided after warranty period.
Ref : complaint registered with customer care vide no : 557280 dtd. 20/04/2017.

Sir,

With reference to the above i registered my complaint via toll free no: ([protected]) regarding defective pedestal mist fan 16” (Sw 1fisty) and reminded two times (28/04/20117 & 04/05/2017). I was informed that concerned person would be deputed to my residence. But till now nobody attended to the defect despite my repeated reminders.

I hope at least on receiving this letter you would depute service person immediately and rectify the defect as i need it due to peak summer.

Thanks & regards

Raj kumar. P
Ph : +91 [protected]

My complaint was lodged on 15/04/2017 under the subject complaint no. Inspite of my repeated calls to the customer care no i was not getting any proper reply. Till today i have not received any calls from the service dept. Whether it takes 5 days or more for a service person to contact and solve the problem. Please look into the matter immediately.

I bought one Khaitan Geyser 25Ltr in last Oct (2015). Now it is not working. I bought from Suraj Electricals, Vasundhara. His electrician checked and said the element, assembly and tank have to be replaced.
How can an one year Geyser become in this condition? Any basic quality do you maintain?
Khaitan customer service email is getting bounced. I tried to talk to Area heads of Khaitan electricals, Mr.Ramesh ([protected]) and Sarvesh ( [protected]) . They are repeatedly disconnecting calls.
I want you to resolve this issue at the earliest.
Ajith Kumar
#[protected]
Vaishali, Ghaziabad

[protected]@hotmail.com

I had purchased 300mm fan from khaitan electricals and it is not working from the last 2 months. I had logged call no [protected] on 01/11/2016 for my fan and technician is not visited.he just call me and said that motor needs to be replaced. But after that I am following up with khaitan customer care and local service coordinators For my complaint to be attended.but there is no response for the customer care.they always said system is busy or technician is visted your home in 2 days and then again there is no technician is comming. Please intervene as I am experiencing very bad service from company...

Dear sir,

Please refer to my complaint made over phone no. 455191 dated 11.06.2016, in connection with replacement of non-functional remote control device of my wall mount fan (Zylo-400 mm) which is not available in local market.

This is unfortunate that till now the replacement is not made nor any communication made. As the remote device is not available locally, i once again request you to supply the device/ or make alternative arrangement to operate the fan during this summer season through your service center at guwahati.

Thanking you,

G. R. Paul,
D/301, gokul niwas,
Adabari tiniali,
Pandu port road,
Guwahati-12.
[protected] (M)

I had bought the pedestal fan from khaitan in feb-2016, the model name is zara. I hold a valid warranty card. The s connector between the motor and the stand got broken when the fan was running in the night. The broken part is shown in the attached picture of a model pedestal fan. There was very poor response from the customer service and the service engineers.

I raised my first complaint on 11-jul-2016, complaint no: app469214. I was told that a service engineer would visit me within 48 hours. But after two days, i only got an sms giving me the complaint number, but no one even called me.

I raised my second complaint on 16-jul-2016, complaint no: app471524. I was told that a service engineer would visit me within 48 hours. But again after two days, i only got an sms giving me the complaint number, but no one even called me.

Then i communicated via the khaintan website and i alos wrote an email to [protected]@khaintan.com on 20-jul-2016.

After that i got calls from the following people in the same order on 21-jul-2016:
Jaishankar from kolkata - [protected]
Srinivasan and rao from khaintan service center, t nagar, chennai - [protected]

And the service engineer visited today (22-jul-2016), he did not give me his name, his number is [protected]. He inspected the fan and told me that the broken part should be purchased from the same place where i bought the fan. This was a ridiculous response from a service engineer. I hold a valid warranty card and i have waited for two weeks and did multiple follow ups for them to turn up and finally i hear from him that i have to do it myself.

If they are not settling it, i am planning to issue a lawyer's notice and then proceed to the consumer court.

Purchased a Khaitan Fan from Infibeam Order ID[protected] Oct 2015. This has 2 years warranty and started giving problems right from the 1st month. Had lodged a few complaints with Khaitan Customer Care and they sent the technician to look into it. Every time the technician brings a new part and replaces it. Works for a few days and now it has completely stopped. Lodged a complaint again on 5th April and the technician visited twice and said the fan needs replacement. Now they dont answer to the calls and not responding at all. Even If I go to the Infibeam seller, they request for a Technician Service Card which says its faulty. However, the Khaitan guys as not responding and showing utter carelessness towards customers.

Main person contacted all the time - Chandrashekhar - +91 [protected]

service request number/complaint no - KH5590138
Khaitan Customer Care[protected]

my details
Product
Khaitan Under Light Ceiling Fan - 56'' Mansion

Mateen Baig
141, 2nd Cross, Sirdi Sai Nagar, Bangalore - 560077

I recently bought khaitan zara fan. It was producing noice when put in swing mode. I tried to call khaitan's tall free number[protected]. But they never picked the phone. I just happen to listen khaitan's jingle for long. Why they provide tall free number if they don't want to receive.
Also there is no other way to complain. Really very bad service being provided by khaitan.

I must admit that they are using very cheap material. It's just 6 months and khaitan zara fan crashed itself.
Please avoid fans from khaitan as khaitan don't care for your safety. If it would be a ceiling fan it could even crash on head.

Hi,

I have raised the complaint regarding the khaitan collier not working (Fan is not rotating) 30 days back (22-apr-2015). My complaint number is fk 425267. I am calling day by fay the customer service and not received any satisfactory answers from them. They have provided me 3 numbers to contact but no one is lifting the all for those numbers. At last i have forced them to escalate it but no response.

Dear khaitan customer care service support team,
Much time i have logged complaint through my mobile no [protected] against table fan, technician came and doing something. But not getting any effective.
Second time technician came and tagged defected parts sticker for replace.
And telling-: dealer will replace this. But dealer denied for replacement, i have received written proof from shopkeepers visiting card.
And i have already visited to sadar delhi for replacement. But he is telling, fan is out of stock.
Many time i have called to noida service head mr. Amit kr. And some other person, contact number provided by customer care, but he is not doing anything, mostly not receiving any phone,
Sir,
Please do the replacement on urgent basis because this call is pending from long and trust, i am very unhappy form khaitan noida service support team.

Please reply accepted date for replacement.
Thanks in advanced.

I am delear my dealer ship
Name- Virat Sangam Electronics
mob- [protected]
address - Bada Mandir Nagayach Chauraha Rath
Tahseel - Rath
pincode- 210431
Distt- Hamirpur
State - up

I have purchased an air cooler (Craze model) from Khaitan on 27th Feb 2016. On the day I started using the cooler, observed that water level indicator not working and raised a complaint (FK397507) on 2nd March 2016. From that day I have been calling customer care center ([protected]). Its been 7 days i have raised a complaint, Daily i keep calling them and the response would be "Today our technician will visit and resolve the issue". But till now, neither technician came nor problem is resolved.

Hi, We have bought this zolta water heater last year and all of a sudden it stopped working and is under warranty period. Since we have been calling like 10 times to customer care but no response .The customer service is pathetic and call center people are not aware of any update .They told they have service only in Delhi.I suggest do not buy such products with fake promises.Such low class companies don't have to offer much.It is better to buy an expensive good brand product and avail better customer service.These people are pathetic, no manners to talk and no responsibility. Thanks, Yogesh Chandra

I have purchased thunder air cooler of khaitan from R.S. Electricals, Gurdaspur. S.No. KRC[protected] A year ago there was problem in our cooler a man from khaitan service centre visited our residence and after inspection of cooler he said there is problem in the motor that's why motor have stoped working. And there is requirement of changing the motor. And we have charged as per the required cost. And they didn't handed over any receipt. We have suffered for 15 days in the hot summer. Again after one year the same problem arises and the service team from amritsar visited our residence and the same problem raised again. They asked us for the change of motor which we have refused. And they asked for the visiting charges amount 300/- It's not expected from one of the leading brands of India If we have to pay 2000 everyday than what is the benifit graph for us

Purchased Khaitan Thunder cooler on 28th April 2014. Sl.No: KRC[protected] Cost: 10, 000 Using cooler from the last one year. Suddenly blower motor stopped working. Raised complaint with customer care. Technician visited (Arjun - Lucky services (Franchise)) and said motor is not working and it needs to be changed. Warranty in given only for one year and motor got damaged in one year one month. So he is not ready to change it for free of cost. He is charging Rs.2000/- for the same. We purchased cooler as it from branded company - Khaitan. We didn't expect that blower motor (main part) will get damaged within a year . Didn't get proper response from Khaitan Customer support . I feel ashamed to use a cooler which lasted only for a year and costs ten thousand.

I purchased a khaitan air cooler for 8000. I asked for a sealed new piece they said they had and they will give deliver after payment. But they gave me cooler which wasn''t sealed and the pump was not functioning. Immediately I took the cooler and went to the shopkeeper and I said you gave me used and damaged cooler. Shopkeeper said ok we will replace the pump I said no and I asked a sealed cooler. They said ok we will replace the cooler. And after few days they sent me the same cooler again with the same fault. Hope you will respond to this fraud.

I had purchased room heater from khaitan electricals and it is not working from the last 25 days. I had logged call no 122385 on 04/02/2015 for my room heater and technician visited On 06/02/2015 said that motor needs to be replaced. But after that I am following up with khaitan customer care and local service coordinators For my complaint to be attended. Please intervene as I am experiencing very bad service from company

We have purchase a water heater dated[protected] through dealer KALYANI ELECTRICAL, 253-A, ATTARSUIYA, ALLAHABAD with product Sl.No. KSE[protected]. My water heater is not working since 25.10.2014. We have complaint many times with complain NOs 050597 dated 27.10.2014, 052261 dated 30.10.2014, 053271 dated 31.10.2014 & 052261 dated 03.11.2014 but nobody has responded for the said complain. We have also complaints in Khaitan corporate office Kolkata on phone no.[protected] on 01.11.2014 at 10.40 AM but till date I did not receive any response from any where. We request you to please return my water heater and refund my money. Thanks Manish Kumar Srivastava [protected]