Kolors Complaints & Reviews

I was expecting a very simple process for booking. The website was slow, and it took too many steps. Simplifying the process would make it much better for everyone. Rest services are fine and staff is good.

I was excited for a skincare plan made just for me at the clinic. But the plan I got felt too general and didn't really match my skin's unique needs. It would be awesome if the care plan could be more tailored to what each person's skin really needs.

Managing appointments can be tricky, and I've noticed a gap in the clinic's system regarding reminders. Without a call or message to remind me o[censored]pcoming appointments I've unfortunately missed a few. A simple reminder system like an SMS or email the day before, would greatly assist in keeping schedules aligned and ensuring that we don’t miss it.

I visit them often, the staff is friendly and professional but most of the time they are busy. We have to wait for a long time for any queries.

I recently started a weight loss journey at the Rajahmundry branch, hopeful for positive changes. While I appreciate the efforts and guidance provided, the treatment hasn't quite matched my expectations. Additionally, the travel commitment has been more demanding than anticipated. I've communicated my concerns, hoping for a flexible solution that better suits my lifestyle, possibly adjusting the payment plan to reflect my experience and feedback.

Hello,

I wanted to express my gratitude for the support I've received at Kolors during my weight loss journey. Recently, I encountered a situation where one of the services I paid for was discontinued. I understand these things happen, and I appreciate the alternative service offer. However, I'm curious if a refund might be more suitable for my current needs. Additionally, I'm eager to start the second service and would love an update on its availability. Thanks for your understanding and assistance

Hello Mam/Sir,
I have joined last December on kolors madurai branch with 10 kg reduce package and I put EMI for that. Now I have a emergency medical issue I am not able to continue the kolors treatment and my doctor suggested to avoid strain my self and traveling. Actually after complete the treatment my body get over tired and my leg pain also increasing. So I want to quit and request to stop taking EMI from my account. Please kindly...

I chose a hydration and face peel package at Kolors, and I've seen some promising results. The treatments themselves were well-done, but I did find scheduling a bit rigid, which made it challenging to fit appointments into my busy life. I'd love to see more flexibility in booking times to ensure I can fully benefit from each session. Additionally, a bit more follow-up after treatments, especially to conclude my package, would make the experience feel more personalized and complete.

The services at Kolors Healthcare are good, but there's a golden opportunity to shine even brighter. If they could really tune in to our feedback, taking each suggestion and concern to heart, it could transform a good experience into an exceptional one.

I am taking slimming treatment in kolours and the staffs are very rude they are insisting that i have to upgrade the scheme or this is of no use

Dear Kolors Branch Manager's, Afrin, Jothi, Kalaivani, Shivaji Kuna

I hope this email finds you well. I am writing to address my concerns regarding the weight loss program I enrolled in at the Tambaram branch of Kolors.

In October 2022, I joined Kolors with high hopes of achieving my weight loss goals. I initially paid 17, 500 INR for the program, but despite my best efforts and dedication, I did not see any significant results.

In response to my lack of progress, I was persuaded to upgrade to a 30, 000 INR plan, with the expectation that this would yield better results. However, I regret to say that even after opting for the more expensive plan, I have not witnessed any tangible improvements in my weight loss journey.

I have reached out to your branch multiple times, expressing my dissatisfaction and requesting a refund of the amount I have paid, but unfortunately, I have not received any response or assistance in this matter.

I kindly request your urgent attention to this issue and ask for the refund of the total amount I have invested in the program. It is disheartening to be in a situation where I have not experienced the promised results and have not received the support I expected from Kolors.

I hope for a swift resolution to this matter and request that you initiate the necessary steps to process my refund as soon as possible. I believe this is a fair and reasonable request given the circumstances.

Please confirm the receipt of this email and inform me of the next steps in the refund process. I look forward to your prompt action in this matter.

Thank you for your understanding and cooperation.

Note : We would like to request for a 50% refund only.

Branch : Tambaram

Sincerely,

Gomathi Saravanan

I really think highly of Kolors Healthcare. But, I had a bit of trouble with scheduling. I was looking forward to my session, but there was a mix-up and I had to wait longer than expected. It would be great if the scheduling could be a bit clearer and on time. That way, everyone knows exactly when their turn is and can plan their day better.

While initial concerns arose due to not receiving an instant reply from Kolors Healthcare, upon reflection, I realized the value in patience. Despite the delay, the eventual response was thorough and addressed all my inquiries. It demonstrated a commitment to quality over speed, reassuring me of the dedication to providing accurate and helpful assistance.

At first, I had trouble finding Kolors Healthcare. But when I finally arrived, it was like finding a hidden treasure. Even though I got a bit lost, the calm feeling inside and the friendly people made it worth it. Maybe clearer signs could help others find it easier, so they can enjoy the peaceful place too.

Unprofessional and unethical Staff. He just texts me in WhatsApp as if I am his employee and when I cancelled the appointment. He was super rude and yelling at me without basic manners. Please teach him the ethics to deal Customers politely.

Switch not working & ur company electrician ignore my call also don’t reply to massage 😡😡

While I appreciate the care received at Kolors Healthcare, I've noticed a lack of emphasis on gathering customer feedback. Implementing a structured feedback system would demonstrate a commitment to listening to customer experiences and using their input to drive positive changes. This would not only show that my opinions are valued but also contribute to the ongoing improvement of services.

Consumer Complaints Team

So far so good - The company responded to our notifications and is working on resolving complaints.!

Customer: Once Submitted a complaint with Consumer complaints. I received one call - after that there is no update!. For closing the complaint. just called me. Nothing. From Nov'23 to March'24. I have submitted 15 complaints. so far there is no resolution....

Hello Kalaivani, Shivaji Kuna, Supriya and Leagal Team,

We had multiple discussions and visited the Tambaram Branch also. There is no proper resolution.

We are not willing to resume any sessions with kolors now.

We want to pay our EMI amount. So kindly process for Refund Amount

My GPay # : xxxx

Please share your Cancelation Policy and Terms. We are completely very...

I truly appreciate the dedication of Kolors Healthcare towards ensuring their clients' satisfaction. However, I must express my disappointment with the delay I experienced in receiving confirmation for my appointment. While I understand that unforeseen circumstances may arise, clearer communication regarding potential delays would have been beneficial.