On the date 11th Feb, I purchased gold : they have not clarified any details that gold can't be sold before 4 days which is really disguisting . Today I sold the gold, the gold balance has been deducted from komparify and safe gold portal also . Where as I have entered my UPI Id- If any transaction is made it should credit immediately on successful transaction . But I checked the status they haven't made the transaction also, it's pending from this company's end only . I have waited already 4 days, I am not waiting another day for this . I need the amount to be transaction and transaction details o[censored]PI transfer now . I haven't ate anything since yesterday just because I have no money . Where as other companies process this immediately but you guys taking unnecessarily this long hours to do this . Check attached filed for the order I'd and and refund status shows transfer is pending . Clear this, humble request
Feb 15, 2022
Complaint marked as Resolved They have credited the amount the same day, I appreciate such fast response towards my withdrawal
Komparify customer support has been notified about the posted complaint.
Gold sales can be processed only after 4 days from the time of gold purchase.
The Minimum amount to sell the gold is Rs 100 for bank transfer. To sell the gold click on the below link
(https://recharge.komparify.com/digital_gold/sell_gold )
Enter either the amount or Gold-in grams (which is available in your digital account balance.)
Thereafter to transfer the amount to the bank account enter the valid bank beneficiary details. It may take 5 to 6 working days to reflect in the bank account.
If still the issue persists kindly mail us with the snapshot of the error so that we can check and help you much better
Thanks
Team Komparify