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Komparify Complaints & Reviews

www.komparify.com

2.2

Updated: Mar 7, 2024

Complaints 376

Resolved

128

Unresolved

248

Good! Komparify values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Komparify step up their efforts to fully resolve all complaints 👍

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Komparify reviews & complaints page 7

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Is account no pe send kr do Mera amount
Name - Rohit Kumar
Bank name - State Bank of India
Account no - [protected]
IFSC CODE- SBIN0004208

Plz help me
Mera amount waps kr do

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 26, 2022

Verified Support

HI SIr

Kindly share all the details to support[at]komparify[dot]com with the order details so that we can check and re-iniate the same

Thanks Team Komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 26, 2022

Verified Support

HI SIr

Kindly share all the details to support[at]komparify[dot]com with the order details so that we can check and re-iniate the same

Thanks Team Komparify

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I have selled my digital gold on 14/11/2022 but till now still I did not get my amount to my bank account...I have gave my UPI Id to transfer the amount but now I got a message the to provide a valid Bank account number and ifsc code...

I have mailed komparify many times but there is no reply to me.

Please transfer my amount to my given UPI ID (or) the bank details sent to [protected]@komparify.com . Please Transfer my money immediately.

Kindly do the needful as soon as possible.
Thanking you.

+1 photos

Komparify customer support has been notified about the posted complaint.

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 17, 2022

Verified Support

Hi,
For the provided transaction, the transfer might failed due to invalid UPI/ Server down time / not accepting the UPI from the bank operator end.once you provide the New UPI to support[at]komparify[dot]com we can re-initiate

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As the digital gold sell id[protected]
I have provided correct upi id but today I got a mail that please provide bank account and ifsc code for translation this transaction has been failed I've provided all the necessary information please re initiate the bank transfer process As I have mail to your customer support with correct bank account and ifsc

+1 photos

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 17, 2022

Verified Support

Hi,
For the provided transaction, the transfer might failed due to invalid UPI/ Server down time / not accepting the UPI from the bank operator end.once you provide the New UPI to support[at]komparify[dot]com we can re-initiate

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My account is disabled from one week all the transaction solely done by me please enable my account as soon as possible

My gold order id[protected]

+1 photos

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 17, 2022

Verified Support

HI SIr

As we conveyed, Kindly mail to support[at]komparify[dot]com with copy to lazypay once we get an update from lazypay we will revert you on ths. Thanks Team Komparify

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I've mailed you so many times given my kyc documents for verification it's been 5 days my account is still disabled and after mailing you no response has been given my money is stuck in this account

+1 photos

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 15, 2022

Verified Support

HI Sir

You kinldy mail lazypay and add support[at]komparify[dot]com with the order details and transaction which you made a payment, so that we can check and help you with that much better

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My account is disabled and I've written them mail they said for kyc verification submit your 2 documents within 48 working hours issue will resolved it's been 48 hours my account is still disabled and no reply has been given to me till now

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 14, 2022

Verified Support

HI Sir

Kindly mail to support[at]komparify[dot]com, so that we can check and help you with that much better.

Sanskar Khanna's [Complaint's author] reply, Nov 15, 2022

I've mailed you so many times from 5 days no response has been given to me my account os is still disabled

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Website: [email protected]

My order Id is[protected].

I have selled my digital gold on 8/11/2022 but till now still I did not get my amount to my bank account...I have gave my UPI Id to transfer the amount but now I got a message the to provide a valid Bank account number and ifsc code...

I have mailed komparify many times but there is no reply to me.

Please transfer my amount to my given UPI ID (or) the bank details sent to [protected]@komparify.com . Please Transfer my money immediately.

Kindly do the needful as soon as possible.
Thanking you.

+1 photos

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My order Id is[protected].

I have selled my digital gold on 8/11/2022 but till now still I did not get my amount to my bank account...I have gave my UPI Id to transfer the amount but now I got a message the to provide a valid Bank account number and ifsc code..

I have mailed to komparify many times but there is no reply...

Please transfer my amount to my UPI id or the bank details sent to [protected]@komparify.com.

Kindly do the needful as soon as possible.
Thanking you.

+1 photos

Komparify customer support has been notified about the posted complaint.

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Komparify Customer Care

Nov 11, 2022

Verified Support

Hi Sir For the provided sell gold order_id the transfer was initiated to the provided UPI_ID Transaction_id . If you need any assitance contact support[at]komparify[dot]com

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I have 2 accounts and both the accounts have digital gold worth 3300 and 1080 both the accounts has been disabled my komaprify

1st account registered email id shantanujhaat (at) (gmail) (dot) (com)

2nd account email sanskarkhanna (at) (gmail) (dot) (com)

+1 photos

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Komparify Customer Care

Nov 11, 2022

Verified Support

HI Sir
Our system will block the account if there is any suspicious activity.KIndly share your KYC Details for veriification to support[at]komparify[dot]com.

Sanskar Kk's [Complaint's author] reply, Nov 11, 2022

What are the kyc documents has to be given for verification purpose

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I have 2 accounts and both the accounts have digital gold worth 3300 and 1080 both the accounts has been disabled my komaprify

+1 photos

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Komparify Customer Care

Nov 11, 2022

Verified Support

Hi Sanskar,

Hope the issue is resoled. If you still facing any issue kindly mail to support[at]komparify[dot]com So that we can check and help you much better

Sanskar Kk's reply, Nov 11, 2022

No the issue is not resolved i have given my documents for verification yesterday till now I can't access my account

Komparify Customer Care

Nov 11, 2022

Verified Support

Hi Sanskar,

Hope the issue is resoled. If you still facing any issue kindly mail to support[at]komparify[dot]com So that we can check and help you much better

Komparify Customer Care

Nov 11, 2022

Verified Support

Hi Sanskar,

Hope the issue is resoled. If you still facing any issue kindly mail to support[at]komparify[dot]com So that we can check and help you much better

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I have 2 accounts and both the accounts have digital gold worth 3300 and 1080 both the accounts has been disabled my komaprify

1st account registered email id [protected]@gmail.com

2nd account email [protected]@gmail.com

Nov 10, 2022

Complaint marked as Resolved

Nothing no steps were taken and they marked as solved

Komparify customer support has been notified about the posted complaint.

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S

Sanskar Khanna

Nov 9, 2022

This is my email and the mail sent to you unban my account email id register account [protected]@gmail.com

I have digital gold and my account is disabled - Comment #4069536 - Image #0

I have digital gold and my account is disabled - Comment #4069536 - Image #1

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 10, 2022

Verified Support

HI Sanskar,

Kindly mail support[at]komparify[dot]com with the order details. so that we can check and help you with that much better. Thanks Team Komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 10, 2022

Verified Support

HI Sanskar,

Kindly mail support[at]komparify[dot]com with the order details. so that we can check and help you with that much better. Thanks Team Komparify

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Hello sir,
I Have selled the gold of RS.1869.18/- on November 8th, 2022 by giving my UPI details. But till now I did not get my money into my UPI.
Please help me and solve my issue.
My order Id is[protected].

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Komparify Customer Care

Nov 11, 2022

Verified Support

HI Karri

KIndly share the gold sell order details to support[at]komparify[dot]com o that we can check and help you with that much better. Thanks Team Komparify

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Address: 3-H Century Plaza, 560 Anna Salai, Teynampet, Chennai, Tamil Nadu, India – 600018

My Account suddenly Disable. But Why?
1743 rs is in my recharge point I kept the money to pay electric bill but suddenly my account is not login please enable my account.

+4 photos

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 7, 2022

Verified Support

HI Sir
For the provided account, It was a wallet transaction and the recent wallet amount was refunded to the source account, And your komparify account has been unbanned.

Thanks
Team komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 7, 2022

Verified Support

HI Sir

For the provided account, It was a wallet transaction and the recent wallet amount was refunded to the source account, And your komparify account has been unbanned.

Thanks
Team komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 7, 2022

Verified Support

HI Sir

For the provided account, It was a wallet transaction and the recent wallet amount was refunded to the source account, And your komparify account has been unbanned.

Thanks
Team komparify

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Tried buying amozon gift card voucher or received aeropostale gift cards
Sir ab Kay Kru Mera use Ka gift cards Nahi please Mera gift cards exchange karva dijiye

Please help me sir

Komparify customer support has been notified about the posted complaint.

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Komparify Customer Care

from Chennai, Tamil Nadu

Nov 2, 2022

Verified Support

HI Prem

Kindly mail the order details along with your feedback to support[at]komparify[dot]com, So that we can check and help you with that much better.
Thanks
Team Komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Nov 2, 2022

Verified Support

HI Prem

Kindly mail the order details along with your feedback to support[at]komparify[dot]com, So that we can check and help you with that much better.
Thanks
Team Komparify

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Address: Komp-logoCHEENI LABS PRIVATE LIMITED 3-H, Century Plaza, 560 Anna Salai, Teynampet, Chennai - 600018 PAN#: AAECC6243L GSTIN#: 33AAECC6243L1ZN

I've placed an order for selling my digital gold.
The app is showing status successful,
But I haven't received my money in my Paytm wallet.

Komparify customer support has been notified about the posted complaint.

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Komparify Customer Care

from Chennai, Tamil Nadu

Oct 25, 2022

Verified Support

HI Sir, For the gold sell order_id the amount was initiated to the provided paytm account and it was a sucess. Transaction_id For more assitance. Kindly support[at]komparify[dot]com

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Address: 3-H Century Plaza, 560 Anna Salai, Teynampet, Chennai, Tamil Nadu, India – 600018

Hello team i have recharged of Rs 2650 to the number [protected] named Megharaj Achar on 06/10/22 but its still showing its due in the app please look into it and solve the issue as soon as possible.

Komparify customer support has been notified about the posted complaint.

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Komparify Customer Care

from Chennai, Tamil Nadu

Oct 13, 2022

Verified Support

HI Sir

Kindly send a mail to support[at]komparify[dot]com with the order details, so that we can check and help you on this much better. Thanks

Komparify Customer Care

from Chennai, Tamil Nadu

Oct 13, 2022

Verified Support

Hi Sir

Kindly mail to support[at]komparify[dot]com with the order details so that we can check and help you with that much better Thanks

Komparify Customer Care

Oct 13, 2022

Verified Support

Hi

TO help much better, Kindly mail to support[at]komparify[dot]com. So that we can help you with tham much better Thanks Team Komparify

Komparify Customer Care

from Chennai, Tamil Nadu

Oct 13, 2022

Verified Support

Hi sir,

Kindly raise a ticket at [protected]@komparify.com with order details. We will help you to resolve the issue as soon as possible.

Team Komparify

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Gold sell Order ID :[protected]
I did not get payment for gold sell order to my bank account and I used upi method. I did put correct upi id but transaction status shows as failed. I had already placed few gold sell orders to same upi id. All were successful. But only this transaction failed. See the attached screenshot. So please refund the amount to the same upi id. This is second time I’m emailing you for this. I’m not getting any reply from them. Please respond and don’t cheat customers

+1 photos

Oct 11, 2022

Complaint marked as Resolved

The company team emailed me and solved

Komparify customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Komparify Customer Care's response Hi,

The bank transfer was initiated for the Order ID <[protected]>. It may take max 5 to 6 working days to reflect in the given account number <matt.[protected]@okaxis> of amount Rs. 461.79 on October 11, 2022 09:31 . Kindly let us know if you have any other queries.

Kindly check your bank statement with the amount and date

Thanks
Team Komparify

Oct 11, 2022

Updated by armat555 I had emailed you two times. But I did not get any response from the comparify team. I didn’t get any response until I raise a complaint in this forum. Are you waiting for the customers to raise a complaint here? Anyway the problem got resolved.

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I was trying to use your app to make a payment to JIO postpaid worth 1000 via Lazypay which kept on failing and instead of refunding my money I was given recharge points. I had used those recharge points to recharge my D2H which showed successful and it still has not showed up in my d2h account.

Jio Lazypay transaction date:- 04/10/22 Time: 17:05 order id:[protected]
D2H recharge date: 04/10/22 Time:18:06 Order Id:[protected]

Nov 7, 2022

Complaint marked as Resolved

Komparify customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

Komparify Customer Care's response HI Sohail, Recharge failed and the amount was refunded to the source account. Thanks Teaam Komparify.

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M

Md Zahiduddin

from Asansol, West Bengal

Dec 4, 2022

Order I'd[protected]
Respected sir/ma'am
I have an account with komparify with registered number is [protected] and registered email id is [protected]@gmail.com

I sold digital gold through komparify but by my mistake I entered wrong UPI id ([protected]@ybl)

Send my digital gold amount to my valid or verified UPI
This is my valid or verified UPI md.[protected]@ybl

Recharge and refund issues - Comment #4074166 - Image #0

Recharge and refund issues - Comment #4074166 - Image #1

Recharge and refund issues - Comment #4074166 - Image #2

Recharge and refund issues - Comment #4074166 - Image #3

Recharge and refund issues - Comment #4074166 - Image #4

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Address: Chennai

I have bought digital gold and am trying to sell it after 3 days but they are making excuses telling that the account number and the IFSC code is wrong I want my money back or else I am going to complaint to cybercrime order Id[protected]

Nov 7, 2022

Complaint marked as Resolved

Komparify customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2022

Komparify Customer Care's response Hi Sir,
You had provided the Paytm account. Bank transfer could not able to process paytm adn FDRL. Kindly provide valid Account Holder : Name Bank : Account Number Bank Name IFSC Code Branch Name Account Type to support[at]komparify[dot]com Thanks Team Komparify

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T

thefeellyrical

Nov 22, 2022

Plz help ye order id h[protected]
Mera gold sell failed ho gya maine
New sbi account no bhi bhej diya tha mail pe ... But kii reply nhi aaya plz help

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I purchased 0.566gm gold worth 3k rupees. Now I cannot sell it. Everytime I order to sell, it says order failed.

Contact me on [protected]@gmail.com

Nov 3, 2022

Complaint marked as Resolved

Komparify customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Komparify Customer Care's response Hi Sir

For the order_id <[protected]> gold initiated and it may take 3 to 4 working days to reflect on the source account. Thanks Team Komparify

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