[Resolved]  Kotak Mahindra Bank — Kotak credit card and hidden charges complaint

Address:	560008
Website:	www.kotakmahindarbank.com

Dear sir,

Kindly help me on my kotak credit card issue and i'm not able to survive peacefully. Kotak bank people are giving the mental torches for me on daily bases.

At the time of opening the salary account and credit card it is already discussed with bank officials that once you leave the company then you have to maintain only rs 5000 monthly balance as the salary will be not credited in this account. But after 2 months i got a msg and i personal checked the details in cibil score, requesting you to take care of my account from your side that i have to paid my once shot payment to my chandrashaker (Legal advisory from kotak has taken 20000rs to close my credit card account completely rs 500 rs /month auto debit balance is added to my penalty charges without my knowledge. Its not possible for me to pay me such a huge amount. I am not using your kotak credit card account. Kindly close my account at earliest as already rs 2600+ rs to kotak account, which i have used only 12000rs from my kotak credit card and aqb charge from my account due to your hidden information. One more information i want to know that if salary was not credited in this account for last one year then why not any information from your side regarding such hidden charges and not even any call from your side.

Note : if the payment is not done i will get daily base of 3 to 4 calls to recover your amount,

More over after i paid all the amount to chandrashaker legal adversary of 20000rs at one shot and still the account is not closed.

Even i have got call from the court police, regarding the case has been registered on my name after my payment.

I have spoken to naveen kumar og (Credit card manager from jaksandar branch bangalore) he is not responding properly to me and he is threatening interm of that if i did not paid my amount, he will take over my movable property of worth 16000rs, even though i have paid all my credit card balance and completed

I have used only 12000rs from the kotak credit card and for that i have paid more than 40000rs till date and still they are not closing my account and they are not responding my any of the query or request and still they are informing me to pay another 16+ thousands rs to kotak credit card.

I have attached all the call recording for your reference kindly help me on the same to solve the issue.

I have applied to my nearest branch for closing of my account. Kidly share the current status of my account.

Contact details of kotak employers.

Name: mr. Vishal
Designation : 3rd party vendor (Credit card collection manager kotak
Contact number: [protected]
Remarks: he is very rude in the behavior and using the abusive words while collecting the collection amount for kotak credit card.


Name: mr. Chandra shaker
Designation : legal advisory kotak bank
Contact number :[protected]
Remarks: he has taken 20000 rs from me stating that he will close my card completely and i have transferred the amount through paytm app but still the account is not closed and complete amount is not paid.

Name: naveen
Designation: kotak bank credit card control manager
Contact number : [protected]
Remarks : very rude and not responding properly to the customer.

Regards
Saravanan s
A/c no: - [protected]
Mob no: [protected]
Email: saravanan. [protected]@gmail.com