La Opala — Cups broke after pouring tea for first' time. Also inferior quality

Purchased cups saucers set n mugs set from Amit traders Ahmednagar Maharashtra. Out of One dozen mug set and half dozen Cup saucer, 6 mugs broke. N one cup cracked. Also saucers are of inferior quality. We made complaints to the Amit traders they said they are helpless and cannot help as company does not replace the damaged piece. Your quality control is of no use. They don't test the product before packing. Since few years the quality o[censored]r products are not at all up to the mark. We have been purchasing ur products since 20 years. I can tell the difference for sure. Plz replace the product after testing the product otherwise same issue after replacement too.

We request to take the cognizance of this complaint and do the needful.
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Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you had to deal with such an issue. We’re sorry to hear about this.We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken item/s with the design clearly visible.
2. No. of pieces that have broken
3. A scanned copy of the bill of purchase
4. A picture of the top side of the boxes & price sticker too.
5. Your address with contact details

Please send the above mentioned details & pictures to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/068

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in
Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you had to deal with such an issue. We’re sorry to hear about this.We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken item/s with the design clearly visible.
2. No. of pieces that have broken
3. A scanned copy of the bill of purchase
4. A picture of the top side of the boxes & price sticker too.
5. Your address with contact details

Please send the above mentioned details & pictures to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/068

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in
ShweBo's [Complaint's author] reply, Nov 11, 2020
Plz send d email id to send d pictures.
We had provided our mail id in the comment above. Writing it here again - [protected]@laopala.in

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