[Resolved]  Latestone.com — DEVICE NOT WORKING & RETURN - REFUND PENDING

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Vadodara, Gujarat

Sign Out Support Center HomeOpen a New TicketView Ticket Thread Ticket #102440 Edit Ticket Status: Open Department: Support Create Date: 03/07/2015 7:32 pm Name: Sunil Shah Email: [protected]@yahoo.co.in Phone: [protected] OrderID: L 1258015 Subject: DEVICE IS NOT WORKING 03/07/2015 7:32 pm SUNIL SHAH THE DEVICE RECEIVED UNDER ABOVE ORDER i.e. 3 PORT HDMI SWITCH HDMI SWITCHER WITH REMOTE CONTROL IS NOT WORKING AT ALL MAY BE DUE TO MANUFACTUING DEEFECT . I HAD ALREADT COMPLAINT/REQUEST FOR REFUND UNDER YOUR TICKET NUMBER 457667 BUT DID NOT GET ANY RESPOSE FROM YOUR END. REQUEST TO EXPIDITE THE ISSUE WITHOUT ANY FURTHER DELAY.RGGARDS 03/10/2015 4:46 pm Dear Sir, Sorry for the delay We have assigned for pick up the product from your end. with in 3-4 working days pick up will be done Once pick up done We will assign for refund 03/12/2015 12:30 am SUNIL SHAH Thanks 03/16/2015 4:28 pm Dear Customer, Please share the bank account details in the below format we will refund the amount for you form our end. Bank Name: Bank Account Number: Account Holder Name:Bank Branch:IFSC Code: 03/16/2015 5:14 pm SUNIL SHAH Bank Name: HDFC BANKBank Account Number: [protected]Account Holder Name:SUNIL C SHAHBank Branch:PROUCTIVITY HOUSE, PRODUCTIVITY ROAD, ALKAPURI, VADODARA-390005. GUJARATIFSC Code:HDFC0001241 03/17/2015 8:09 pm SUNIL SHAH Bank Name: HDFC BANKBank Account Number: [protected]Account Holder Name:SUNIL C SHAHBank Branch:PROUCTIVITY HOUSE, PRODUCTIVITY ROAD, ALKAPURI, VADODARA-390005. GUJARATIFSC Code:HDFC0001241 03/19/2015 5:32 pm SUNIL SHAH AWAITING RESPONSE AT YOU END 03/20/2015 5:18 pm SUNIL SHAH I AM NOT GETTING ANY RESPONSE ABOUT REFUND FROM YOUR END. I ONCE AGAIN REQUEST YOU TO EXPEDITE /RESOLVE THE ISSUE AND REFUND ME THE AMOUNT PAID AT THE EARLIEST.REGARDS, 03/20/2015 6:37 pm Dear Customer, Thanks for sharing the bank account details we will surely refund the amount for you from our end. The refund will be initiated form our end and it will take 5-7 working days for the amount to get credited into your account. 03/24/2015 7:46 pm SUNIL SHAH LET ME UPDATES ABOUT MY CLAIM FOR REFUND.REGARDS, SUNIL SHAH+91 [protected] 03/25/2015 7:36 pm SUNIL SHAH LET ME UPDATES ABOUT MY CLAIM FOR REFUND.REGARDS, SUNIL SHAH+ 03/25/2015 7:39 pm Dear Customer, The refund for your order from https://www.latestone.com has been initiated. This refund request has been forwarded to the concerned bank for processing. The amount will be credited back to your account in accordance with bank's procedures. 03/26/2015 6:31 pm SUNIL SHAH TO DAY THE DEVICE SUPPLIED TO ME UNDER ORDER NUMBER L1258015 IS RETURN TO YOU THROUGH YOUR COURIER ARAMEX COURIER VIDE AIRWAY BILL NUMBER [protected] DATED 25/3/2015.THE DEVICE PACKED IN FRONT OF COURIER AND HAND OVER TO HIM IN SOUND CONDITION FOR FURTHER DISPATCH TO M/S. PAIRED TECHNOLOGIES LTD., PLOT NO. 2 8-2-703/2/B LANE, OPP FAMILIA HOSPITAL ROAD NO.12, BANJARA HILLS, HYDERABAD-500618 .SORRY FOR THE INCONVENIENCE CAUSED TO YOU AND REQUEST YOU TO PROCESS MY REFUND AMOUNT AT THE EARLIEST.REGARDS, SUNIL SHAH 03/26/2015 7:27 pm Dear Customer, The refund for your order from https://www.latestone.com has been initiated. This refund request has been forwarded to the concerned bank for processing. The amount will be credited back to your account in accordance with bank's procedures. 03/28/2015 8:36 pm SUNIL SHAH TILL TO DAY REFUND HAS NOT BEEN CREDITED TO MY BANK ACCOUNT. ONCE AGAIN REQUEST YOU TO DO THE NEEDFUL.REGARDSSUNIL SHAH 03/28/2015 8:43 pm Once pick up done We will assign for refund.Please let me know after the pick up is done 03/28/2015 10:18 pm SUNIL SHAH TO DAY THE DEVICE SUPPLIED TO ME UNDER ORDER NUMBER L1258015 IS RETURN TO YOU THROUGH YOUR COURIER ARAMEX COURIER VIDE AIRWAY BILL NUMBER [protected] DATED 25/3/2015.THE DEVICE PACKED IN FRONT OF COURIER AND HAND OVER TO HIM IN SOUND CONDITION FOR FURTHER DISPATCH TO M/S. PAIRED TECHNOLOGIES LTD., PLOT NO. 2 8-2-703/2/B LANE, OPP FAMILIA HOSPITAL ROAD NO.12, BANJARA HILLS, HYDERABAD-500618 .SORRY FOR THE INCONVENIENCE CAUSED TO YOU AND REQUEST YOU TO PROCESS MY REFUND AMOUNT AT THE EARLIEST.REGARDS, SUNIL SHAHABOVE MASSAGE I HAD GIVEN TO YOU ON 26/3/2015. 03/28/2015 10:25 pm SUNIL SHAH VERY MUCH SURPRISE THAT ON 26/3/2015 I HAD SENT YOU MASSAGE ABOUT PICK DONE AND ON TODAY I.E. ON 28/3/2015 I RECD MASSAGE THAT ONCE PICK UP WILL DONE REFUND WILL BE PROCESS. REGARDS, SUNIL SHAH 03/28/2015 10:36 pm Dear Customer, We are really very sorry for the inconvenience caused to you. due to some technical errors refund was not successful again we will initiate the refund from our end 03/31/2015 7:46 pm SUNIL SHAH TILL THIS MOMENT REFUND AMOUNT HAS NOT BEEN CREDITED TO MY ACCOUNT. UNABLE TO UNDERSTAND YOUR TECHNICAL PROBLEM TO SOLVE THIS. HOPE YOU WILL NOW REFUND ME THE AMOUNT WITHOUT ANY FURTHER DELAY.REGARDS, SUNIL SHAH 03/31/2015 8:41 pm sorry sir, kindly give us 5 more days for refund to be done 04/04/2015 2:05 am SUNIL SHAH MY COMPLAINT WAS ON 7TH MARCH 2015 AND ALMOST ONE MONTH PASSED EVEN I HAVE NOT RECEIVED REFUND THAT TO DEVICE IS ALSO RETURNED TO YOU.NEW EXPERIENCE TO ME YOU HAVE RETURN IN WEB SITE THAT PROBLEM WILL BE SOLVED IN 48 HOURS.NO MORE WORDS TO SAY.REGARDS, SUNIL SHAH 04/04/2015 6:55 pm sorry sir, we will check with our accounts team and get back to you within 2 days 04/07/2015 11:22 pm SUNIL SHAH ARE YOU REALLY INTENT TO GIVE ME A REFUND AGAINST MY GENUINE CLAIM ANT ALSO RETURNED YOUR DEVICE WHICH YOU HAD ALREADY RECEIVED IT. I HAVE NO WORDS TO SAY MORE IN THIS REGARD.REGARDS, SUNIL SHAH 04/07/2015 11:24 pm SUNIL SHAH ARE YOU REALLY INTENT TO GIVE ME A REFUND AGAINST MY GENUINE CLAIM AMOUNT EVEN AFTER I HAD RETURNED YOUR DEVICE WHICH YOU HAD ALREADY RECEIVED IT. I HAVE NO WORDS TO SAY MORE IN THIS REGARD.REGARDS, SUNIL SHAH 04/08/2015 11:17 pm SUNIL SHAH NO REPLY/RESPONSE FROM YOU END. 04/08/2015 11:24 pm SUNIL SHAH sorry sir, we will check with our accounts team and get back to you within 2 days ABOVE REPLY FROM YOUR END ON 04/04/2015 04/09/2015 6:00 pm SUNIL SHAH ?????????????????????????????????????????????? 04/10/2015 6:29 pm SUNIL SHAH WHY I HAVE BEEN TREATED LIKE THIS. VERY SURPRISE TO RECEIVE SUCH TYPE OF TREATMENT EVEN AFTER I HAVE ALREADY RETURNED THE DEFECTIVE DEVICE TO YOU. ONE MONTH HAS BEEN PASSED BUT TILL REFUND HAS NOT BEEN CREDITED TO MU ACCOUNT AS COMMITTED BY YOU. I HAVE ALREADY PROVIDED MY BANK ACCOUNT DETAIL TO YOU LONG BACK. HOPE YOU WILL CONSIDER MY REQUEST AND CREDIT REFUND AMOUNT TO MY ACCOUNT WITHOUT ANY FURTHER DELAY.REGARDS, SUNIL SHAH[protected] 04/10/2015 7:32 pm Dear Customer, We are sorry for the delay. We have already processed your request for the refund and the amount will be credited within 24 hrs 04/14/2015 6:49 pm SUNIL SHAH TILL TODAY REFUND AMOUNT HAS NOT BEEN CREDITED TO MY BANK ACCOUNT. REALLY FED-UP TO FOLLOW UP WITH YOU LIKE THIS. I FEEL THAT YOU KEEP ON GIVING FALSE PROMISES ALWAYS. NO BODY AT YOUR END TAKING CARE ABOUT CUSTOMER SATISFACTION AND ALSO FULFILLMENT PROMISES GIVEN AT YOUR END.NEVER SUFFERED THIS MUCH HARDSHIP FOR SUCH A SMALL MATTERS. BY NOW I HAVE NO WORDS TO SAY YOU.REGARDS, SUNIL SHAH[protected] 04/16/2015 6:26 am Dear Customer, Please confirm if the reverse pick up is done so that we may process your request at the earliestThank You 04/16/2015 6:54 am SUNIL SHAH Really very much surprise to received above massage. Reverse pick was already done on 25th march 2015. You can read entire massage historyI had provided airway bill number also. Please see my massagesent on 28th march 2015. There after my refund claim was processby you and I have been informed by you tht refund will be credited to my bank account with in 24 hours. See your massage sent to me on 10th april 2015.ATLEAST YOU SHOULD HAVE TO GO ENTIRE MASSAGECORRESPONDANCE BEFORE SENDING THI MASSAGE TO ME. 04/16/2015 7:05 am SUNIL SHAH RETURN PICK UP WAS ARANGE BY YOU AND PARCELWAS HANDED OVER TO ARAMEX COURIER UNDERAIR WAY BILL NUMBER [protected] DATED 25/3/2015.I ONCE AGAIN REQUEST YOU TO GO THROUGH THE ENTIREMASSAGE EXCHANGE WITH YOU. I REQUEST YOU TO PROVIDE ME CONTACT NUMBER /EMAIL ID OF YOUR SENIOR AUTHORITY TO WHOM I CAN TAKEUP THE MATTER.REGARDSSUNIL SHAH 04/16/2015 7:33 am SUNIL SHAH You are here -Home > Express > TrackLanguages ExpressFreightLogisticsEcommerceRecord ManagementEmailPassword ( forgot? )Take me to Home Page MyAramex Schedule a pickup Prepare Shipment Office Locator My Shop and Ship Remember PasswordRegister for aramex.comI want to... Schedule PickupPrepare ShipmentTrack ShipmentView Customs InformationCalculate RateRequest OfferLocate OfficeOpen Drop and ShipAccount External Links InfoFortaramex.orgShop and ShipShipment DetailsShipment SummaryShipment Number:[protected]Pickup Date03/27/2015Shipper ReferenceCurrent Status:Delivered Delivered on:3/30/2015 2:50:00 PMDelivered to:stamp & sign For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+79 [protected], destination office at:Time values are local to the service area in which the shipment checkpoint is recorded.Shipment HistoryLocationDateActivityHyderabad-Main office, India3/30/2015 2:50:00 PMDelivered - stamp & signMehdipatnam, India3/30/2015 10:18:00 AMOut for DeliveryMehdipatnam, India3/28/2015 5:21:00 PMOn HoldMehdipatnam, India3/28/2015 1:44:00 PMReceived at Operations FacilityMehdipatnam, India3/28/2015 12:59:00 PMReceived at Operations FacilityMumbai, India3/28/2015 6:25:00 AMDeparted Operations facility – In TransitAhmedabad-Main office, India3/27/2015 4:47:00 PMRecord CreatedAhmedabad-Main office, India3/27/2015 4:47:00 PMReceived at Operations FacilityShipperReceiver IndiaShipment DetailsOriginIndia / Destination: / Service: Shipment Type:Pieces:1Description:Weight:0.00 KGTrack your shipment on your mobileAbout AramexFranchisingInvestor RelationsCorporate ComplianceMedia CenterSitemapCareersContact UsDownloadsCopyright © 2015 Aramex International. All rights reserved.Terms O[censored]se 04/16/2015 7:42 am SUNIL SHAH The parcel was already delivered by your authorisedcourier on 30/3/2015 at destination HYDERABAD as advisedby you. PLEASE PLEASE PLEASE PLEASE PLEASEREQUEST YOU TO TO REFUND MY MONEY PAID TO YOU. THIS IS NOT THE PROPER WAY TO TREATTHE COUSTOMER. I FEEL I HAVE DONE ENOUGHMASSAGE/FOLLOWUP/EFFORTS TO GET THE REFUNDREGARDSSUNIL SHAH 04/16/2015 7:43 am SUNIL SHAH Above is proff that couriet had already deliverd the parcel. 04/16/2015 8:10 am SUNIL SHAH latestoneDear SUNILSHAH, The refund request for your order fromhttps://www.latestone.com has been sent to the bank. The amount will be reflected in your account within 2-4 working days.Order #CCAvenue Reference #Order DateL125801510400466827911-04-2015Order Details Customer:SUNILSHAH | [protected]@yahoo.co.inAddress:C/56, DEVDEEP NAGAR. OLD PADRA ROAD, OPP SALES INDIA SHOW ROOM, VADODARA 390020, IN-GJ. IndiaPay Mode:Credit Card - State Bank of IndiaBank Ref #:074323Gross Amount: INR459.00Discount: INR-0.00Order Amount: INR459.00Net Payable: INR459.00Refunds Issue DateRefund DateBank Ref. #Refund Amount[protected][protected]INR459.00 Total Amount RefundedINR459.00I have received above email on 10th april 2015. But till today amount has not been credited. You mentioned pay mode state bank of india but my bank is HDFC BANK and detail of account number is alreadyprovided to you twice I.e. on 16th march 2015 and 17th march 2015.PLEASE CHECK ENTIRE TEXT OF MASSAGE EXCHANEBETWEEN US AND AS WELL AS EMAIL ALSO.REGARDSSUNIL SHAH 04/17/2015 5:25 pm SUNIL SHAH please please do the needful. 04/18/2015 6:06 am Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323Thank you. 04/19/2015 4:00 am SUNIL SHAH Thaks.Let me know when amount will be credited to my account. As uptill now amount has not been credited to my account.whethet it will be credited to my hdfc bank account or I hv to follow up with bank. What it means utr number074323Regardssubil shah 04/19/2015 4:04 am SUNIL SHAH Have you credited in correct account nnumber which I have provided to you. I understand that this typeof transfer effecting the credit with in two hoursonly.RWQUEST YOU TO PLEASE CHECK UP THE BANK AND ACOOUNT NUMBER USED BY YOU CORRECTLY PLEASEPLEASE.REGARDSSUNIL SHAH 04/19/2015 10:29 pm Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323.Transaction done to this account...Bank Name: HDFC BANKBank Account Number: [protected]Account Holder Name:SUNIL C SHAHBank Branch:PROUCTIVITY HOUSE, PRODUCTIVITY ROAD, ALKAPURI, VADODARA-390005. GUJARATIFSC Code:HDFC0001241Thank you. 04/20/2015 11:39 pm SUNIL SHAH Today i have contacted my bank and i am told that up till time amount has not been transfer by your party i. e. by LATEST ONE. PLEASE LOOK INTO THE MATTER. 04/21/2015 12:05 am Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323. 04/21/2015 4:24 am SUNIL SHAH I appreciate. But up till now amount has not been credited to my bank account. Reason informed bybank that party means larestone has not depositedthe amount in bank. I AM NOT FAMILIER ABOUTTHIS PROCESS. PLEASE GUIDE ME HOW I WILL GETREFUND AMOUNT FROM MY BANK. BANK INFORMEDME THAT UTR NUMBER PROVIDED IE TO SMALL MAY NOT BE UTR OR RTGS. ANTICIPATING YOUR HELPREGARDS 04/21/2015 7:29 pm SUNIL SHAH UP TILL RUFUND AMOUNT HAS NOT BEEN CREDITED TO MY BANK ACCOUNT 04/23/2015 5:34 am SUNIL SHAH PLEASE REPLY MY MASSAGE. I FEEL YOU ARE AVOIDING TO GIVE MY REPLY.REALLY DO NOTUNDERSTAND WHY I HAVE TREATED LIKE THIS.AM I DONE A MISTAKE TO PURCHASE FROMLSTESTONE. 04/23/2015 5:45 am sunil_98dinesh PLEASE REPLY MY MASSAGE. I FEEL YOU ARE AVOIDING TO GIVE MY REPLY.REALLY DO NOTUNDERSTAND WHY I HAVE TREATED LIKE THIS.AM I DONE A MISTAKE TO PURCHASE FROMLSTESTONE. Sent from Samsung Mobile-------- Original message --------From: LatestOne Support Date:20/04/2015 5:05 PM (GMT+05:30) To: [protected]@yahoo.co.in Subject: Re: DEVICE IS NOT WORKING [#102440] 04/23/2015 6:01 am Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323Thank you. 04/23/2015 7:00 am SUNIL SHAH JUST NOW I HAVE CHECKED MY BANK ACCOUNT THE REFUND AMOUNT HAS NOT BEEN CREDITEDIN MY ACCOUNT. YOU PLEASE CHECK UP AT YOUREND I AM SURE YOU WILL BE SATISFIED THAT AMOUNT HAS NOT BEEN CREDITED TO MY ACCOUNT.PLEASE PROVIDE ME A SCAN COPY OF PROFF ABOUTAMOUNT REFUNDED TO MY ACCOUNT SO THATI CAN SHOW THE SAME TO MY HDFC BANK.SUNIL SHAH9825O43282. 04/23/2015 7:17 am sunil_98dinesh JUST NOW I HAVE CHECKED MY BANK ACCOUNT THE REFUND AMOUNT HAS NOT BEEN CREDITEDIN MY ACCOUNT. YOU PLEASE CHECK UP AT YOUREND I AM SURE YOU WILL BE SATISFIED THAT AMOUNT HAS NOT BEEN CREDITED TO MY ACCOUNT.PLEASE PROVIDE ME A SCAN COPY OF PROFF ABOUTAMOUNT REFUNDED TO MY ACCOUNT SO THATI CAN SHOW THE SAME TO MY HDFC BANK.SUNIL SHAH9825O43282.REQUEST YOU TO READ MY MASSAGE CAREFULLY AND REPLY.Sent from Samsung Mobile-------- Original message --------From: LatestOne Support Date:22/04/2015 11:01 PM (GMT+05:30) To: [protected]@yahoo.co.in Subject: Re: DEVICE IS NOT WORKING [#102440] 04/23/2015 10:14 pm SUNIL SHAH NO RESPONSE AND NO REFUND 04/23/2015 10:57 pm Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323 Thank you. 04/24/2015 12:22 am sunil_98dinesh Please go through the my email you inform that transaction done successfuly but where is the amount of refund. How I will receive the refund amount. I have return number of tine that refund amount has not been credited to my account but you always replied that refund amount transaction done sucessfuly.Please do the needful and arrange to give me refund.RegardsSunil shahSent from Samsung Mobile-------- Original message --------From: LatestOne Support Date:23/04/2015 3:57 PM (GMT+05:30) To: [protected]@yahoo.co.in Subject: Re: DEVICE IS NOT WORKING [#102440] 04/25/2015 3:57 am SUNIL SHAH Why you dont read my massage carefully and give me reply. I observed that I inform any thing you give me standard reply that refund amount has been sucessful and UTR/transaction number is 0743323. WHAT I HAVE TO DO FOR THIS NUMBER. TILL THIS TIME REFUND HAS NOT BEEN CREDITED TO YOU. YOU HAVE TAKEN MONEY AND DEVICE BOTH. IF BY NOW IF I NOT RECEIVED THAN YOU WILL COMPALL TO ME TO GO TO THR CONSUMER PROTACTION OFFICE. I HOPE YOU WILL NOT GIVE ME A CHANCE FOR THAT AND WILL RUFUND AMOUNTREGARDSSUNIL SHAH 04/26/2015 1:18 am Dear Customer, Your request for the refund has been successful and the UTR/ transaction Number is 074323 Thank you. 04/26/2015 2:06 am SUNIL SHAH Further same reply. I feel its auto generated reply. No refund amount credited to my account.RegardsSunil shah Post a Reply To best assist you, we request that you be specific and detailed * Drop files here or choose them Copyright © 2015 LatestOne Support - All rights reserved. Helpdesk software - powered by osTicket