LG Electronics — lg fridge glt542gtmx

Address:

New Delhi, Delhi, 110068

I purchased a lg refrigerator model lg ref ff 495l glt542gtmx twilight bk4s of price rs.58941 on dated september 3, 2017 from croma, select city walk, saket, new delhi. This was installed on dated september 10, 2017. After 10 days of installation the said fridge stopped cooling. We informed the people at croma and asked for a replacement. They told us that for the time being lg will get the fridge repaired and will forward the complaint for replacement and the fridge will be replaced within 15 days. Lg people came first, checked the fridge but they could not identify the problem. Again they came a few days later and on their own they opened the back panel and refilled the gas, did welding and said that replacement will be taken care by the service department. After that its been one month since and we have not heard from lg people. Every time we contact them they say that this matter is being processed etc etc, but all to no avail. I am very disappointed by the services of lg. I have been a regular customer of croma select city walk and have been regularly purchasing products from sony, whirlpool, samsung and have never come across such poor service. Refrigerators ought to work for at least 10-15 years without requiring refilling of gas. Here i bought such an expensive fridge and it stopped working within a month of purchase. I want this matter resolved immediately and the fridge properly replaced.