LG Electronics — lg uhd led tv - substandard and unreliable products and quality#ban lg products

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Website:	www.lg.com/in

When most o[censored]s go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most o[censored]s still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and the product will last for at least 7-8 years and good post sales services.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE CONSUMER DURABLE COMPANY operating out of India today. This has to be LG Electronics India. Let me share my experience with them.

I purchased a UHDTV 42UB820T sometime in Nov 2015. I never realized before the box was opened, that the warranty for such high end and costly TV set was just for 12 months. Which means that the company theoretically stands for you for just 12 months. Moreover the warranty conditions are ONE SIDED, you never get this information with the terms validated before you buy the product.

While there are low end consumer durable items like mixer grinders that give you 2-3 years of warranty. My 16K Faber chimney gave me 12 YEARS warranty and even changed the motor on the 9th YEAR. So WTF with this dog eating company?

Within 9 months after the so called "warranty period" my TV went blacked out. I raised a complaint RNP[protected]. The technician charged Rs.400 for the visit and assessed the mother board replacement. Again, we have to trust them. We do not know and validate if really it is the mother board or father board. He estimated a charge of like Rs.13, 100 (this works out to 20% of the original cost). Obviously like many of you, I was frustrated to the core.

I escalated this issue to their service center and after speaking to 3 people, they finally directed me to one Mr. P.Das who introduced himself to me as "Area Service Manager". My foot how it matters to me you can be anything in your stupid company, I'm your paying customer. He listened to me and my frustration and he was so magnanimous to offer me 25% discount of the spare cost (works out to Rs.10, 000). I straight way rejected his offer.

From that very moment I decided to teach this company a lesson of their life. They thought that will thrive on their malpractices in India taking advantage of our resilience. We pursue for some time and then accept the bitter pill. Many o[censored]s do not have the time and motivation to FIGHT these crooks.

I posted to their Facebook page: https://www.facebook.com/lgindiapage/posts/[protected]
You can see how people are frustrated with LG India. Note: They deleted some of my recent posts that might have affected their business.

I sent mails to their LG Communication SPOC, Ms. Neeta Lintz, sent mail to their Flat panel TV national head Mr. Anuj Ayodhyawasi. Subsequently yesterday (17/10/2017), I received a call from Mr. Shakeel Ahmed who introduced himself as LG service escalation manager from LG Noida office, he asked my perspective and I repeated myself once more about the one sided and irrational warranty period of 12 months for such a high value item, I explained why we go for a brand paying such a high price expecting that to work for at least 7-8 years, I also asked him if this is like buying a lottery that the TV may or may not work post the warranty period. He seem to be on my side while understanding my arguments and he promised to come back to me as the soonest.

While I still await to hear back from Mr. Shakeel, and expect LGE to make good my TV with their responsibility. I can’t understand one thing, if they are really customer friendly, why the hell they do not hold their spare vendors responsible instead of fleecing the customers for additional money? What is the differnce between a LG brand a that road side brand?

Or is it their deliberate ploy and a crooked business model to fleece and blackmail the customers? I can’t believe a company can survive with defects to this extent. This is the reason why people still trust Japanese brands like SONY, PANASONIC. I’m convinced now that LG India have setup a business model to deliberately have a sunstandard spare of the main board tht goes out after 12 months and then fleece the customers for another 20%-50% of the cost. #Shame on LG India.

Anyway, so what am I doing in parallel and going to do now?

1) I discussed with a private legal practitioner and I’m convinced that their warranty clause in not tenable due to its one sided nature and there is no agreement of acceptance from my side. It doesn’t implied that you’re bound to the warranty clause when you buy since the clause isn’t disclosed to you before the purchase, else my purchase decision could have been different.

2) Since my purchase was in Kolkata jurisdiction, I also submitted a complaint through their portal here https://wbconsumers.gov.in

3) I also raised a complaint here: http://consumerhelpline.gov.in

4) I have also written to the Deputy Secretary, Mrs. Sumita Dasgupta of National Consumer Affairs department http://consumeraffairs.nic.in appealing to regulate this huge consumer durable market and protect the consumers’ interest by putting a body like OMBUDSMAN to deal with cases like ours where the companies should declare MINIMUM USEFUL LIFE of the product and ensure they own that.

5) Finally if in a reasonable time frame nothing works out for me, I have decided to sue this company. I really have nothing more to lose.

6) If any of you wish to join my fight you’re welcome…I shall create a WAPP group, please reach to my inbox with your contact# to share further strategy to teach them a good lesson so they do not ever dare to under estimate the power of the common man.

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