Lodha Group — lodha casa clara

Address:

Mumbai City, Maharashtra, 400706

This is to let you know that in the month of may 2018, we have booked a two flats in casa clara bearing room number as

Casa clara flat no. 1603 (C wing) in the name of ruksana shahajan siledar
Casa clara flat no. 1704 (C wing) in the name of shah alam faizulla makandar

Your sales officer (Avachi, niraj mishra) offered by 5/95 scheme on our booking and this was the very first reason for us to book flat in casa clara

Later on your loan representative (Badrinath) misguided on the loan procedure and now we come to now from our banker (Hdfc) that instead of giving us 5/95 scheme we have been given 5/65 scheme. (Wrong information conveyed by your sales team) and paying as per the 5/65 is currently impossible for us to pay.

The total amount paid by us is as


Payment done for c-1603 payment done for c-1704

Date amount date amount

May 2018 108000 may 2018 108000
June 2018 239531 june 2018 239531
July 2018 992949 july 2018 992949
September 2018 3351204 october 2018 3351204
Total 4691684 total 4691684

Now as per the scheme we have to pay bank and amount of rs. 11 lacs and thereafter bank will release the balance payment. When we contact your sales team, they have totally changed their way of response and are continuously sending us the reminder letter with interest levied.

I have to cancel both the flats because the team has failed to provide 95% loan as committed and non of your customer care/sales team are coming out with a proper solution. They speak to the customers very sweetly only before booking after booking they disappear like anything, they just don't care to even talk to you with a straight face. Your team is now asking us to take additional personal loan and pay the dues which is absolutely unacceptable/impossible, as we are already paying a huge emi for the money paid to lodha by our banker.

We hereby request you to put both my flats for cancellation else change the loan scheme to 5/95 as promised by your sales team. Decision is yours.

In case of cancellation we request you to kindly refund the amount paid to lodha against the above mentioned flats as its not a big amount for lodha group but definitely a huge amount for average people like us and in any case lodha will not be in loss if they refund our hard earned money.

I feel lodha group need to take it seriously from customers satisfaction perspective.


Ruksana siledar
[protected]@gmail.com