[Resolved]  L&t Finance — customer care service-for loan

Address:

Mumbai City, Maharashtra, 400066

Drafted this to let the company know what is the brand image & standards which l&t is creating in the market.
I had taken a 2 wheeler loan for unicorn bike from my nearest automobile agency by which my case was sent to the mumbai's l&t branch. First of all the executives sitting over there are nicely enjoying their comforts of the office they have nothing to do with customer queries & complaints, they just keep giving the assurity of taking the actions & at the end nothing is done from their end. They share their personal contact no's to the customer saying that in case of any complaint or query give us a call we will resolve the issue, but nobody really cares. Your executives like mr. Gangadhar do such things and never fulfills their commitment towards the company. They keep people waiting outside for 4-5 hours and do nothing they have nothing to do for customers.
Coming to the point i had paid my entire loan amount i. E 40, 673 for the bike in the month of aug and resolved my loan i also have the receipt for the same.
As checked in my pass book my bank statement displays the deduction of entire amount of loan payment i. E 40, 673 on 20th aug 2018 this shows that my loan has been cleared now again after that on 5th sept 2018 my deduction of loan has happened i. E additional 2514 has been deducted from my bank account.
I am again been calling to all the concerned executives of your company & on the customer care no's but nobody is bothered to answer the complaints of the customer.
This is to inform if company thinks that a customer is fool keep looting the customer then this is the wrong notion which you-all are carrying, if the company doesn't bothers to look after the customers complaints from company side then customer has the power to resolve it in a legal manner.
I would never ever recommend anybody to take loan from l&t finance & if further company fails to resolve my complaint timely ill be taking the required action to save my hard earned money.

Highly disappointed by l&t finance!