Lufthansa Complaints & Reviews

I had booked a flight from Netherlands to India which I missed as the covid reports came positive which was completely shocking as i didn't have any symptoms. Hence the ticket went as no show, as when we contacted to reschedule Lufthansa clearly told us due to non availability, the same tickets can't be rescheduled also it was a non refundable ticket. So we didn't bother to cancel. Now when we are availing the return ticket which was booked...

Booking code : K4QJDN booked from Barcelona to Delhi on 21-Dec 2021 was cancelled by Lufthansa and I was given option to either book for alternative date or seek refund. I opted for refund as Lufthansa could not offer me booking for the my choice of travel date. I spoke to Lufthansa customer care several times to check status of my refund but they continue to say they do not have any information and that I should write to refunds section...

I but ticket for medical reasons I change it next day when I go to check in asking me not to pay another $2000 I called customer service I stay in phone hours 17 minutes hangup phone in me I lost not letting me to fly to go to my moms funeral I have been harassment hmulatedft frosted it from your customer service you give me so much stress after three stay three hours in airport I have to go to hospital for stress depression bad headache...

Letter dated 21.06.2021 Ref - KRK BE/DC O13 received on 21.07.2021

At the onset, let me put it on record that your claim is unjustified and to the contrary you ought to reimburse me for the expenses incurred by me for the incompetence of your staff.

Here are the facts-

1. I had booked a flight on 01.04.2021 flight details LH - 865 (PNR 64V6B7), thereafter your staff checked my residence permit...

Rebooking is not being made possible. Government regulations changed. We bought tickets high. Airline wouldn't refunds but wouldn't help us rebook either, charging 3 times the fare we paid which was already higher than usual. Ripping us off.

If you can't refund at least have the character to accommodate impacted passengers on the next available flights without fare change.

Call centre doesnt answer. We don't...

In this connection, with due respect, I submit that I booked a ticket with Lufthansa Airlines on July 4, 2021. The booking confirmation code is MIWORU. The flight is from Delhi to Mumbai to Frankfurt and then Belgrade. The original flight was supposed to take off on July 28, 2021 at 09:40 pm from Delhi. However, Lufthansa unilaterally changed the said reservation on July 05, 2021 and the take off time has been changed to 08:50 pm from Delhi....

I had a flight from Iran (Tehran) to Vancouver
One-stop flight.
Both flights were pack with passengers and it was no space between passengers during covis so we where beside each other and they put me to so much stress of getting sick and mental stress .i could not even eat
It was scary to see full flight in this situation...

I was advised by Lufthansa that because of covid my flight for September had been changed resulting in me not being able to take this revised flight. I received an email and clicked on the option 'i want a refund' then I heard absolutely nothing. This was on the 9th June. I then contacted them and was advised my refund had been lifted and to check my bank. Nothing. Then I was told to contact my bank which I did. Nothing. I contacted them...

I made payments for excess baggage, payment got deducted from my bank but neither confirmation or acknowledgement was sent to me. At airport they informed me, I do have excess baggage. I sent detailed email to customersupport.[protected]@dlh.de, however no one has acknowledged the email or sent any response. At customer care, they just tell me to email. Please help....

NAME OF FLIER AVISHEK BANERJEE
FLIGHT DETAILS:Flight Details : LH 755 / 13 JUN LH 1406 / 13 JUN
Routing : BLR / FRA / BEG
Bag Tag Number(s) :LH497670
Name : BANERJEE
Initials : AB
Given Name : AVISHEK
Reference number : BEGLH67385
File Creation Date : 13 JUN
Permanent Address : 1306 NANDA APPT KAUSHAMBI VP INDIA
Permanent Country : IN
Deliver to this Address : TO...

Lh946

Staff rude, incompetent, not cooperative, not informed fully...
Not helping and think passengers r ###...

Lufthansa Booking Code:QUTOL3
Tickets were booked in December 2019 for travel to New York(JFK) from Mumbai in June 2020.Due to Covid19 the airline had stopped flying and give option for alternate booking. The rebooking was done to fly April 2021and subsequently rebooked for June 2021 by paying additional amount. The particular flight of June 21 was cancelled by Lufthansa, and offered alternate arrangements. Same was not acceptable...

Hello,

I have been chasing Lufthansa for 4 months to get my refund for the flights which was cancelled due to COVID but till date I have not received the refund.

They sent me an email on 4th Dec 2020 that the refund will be credited within 15 days which has not happened so far. So i finally called them on customer care and they said that refund was processed on 4th Dec 2020 but they do not have any trasnaction...

I hope that this email will be read by a person who suffered the loss of a loved one and understands my pain related to prolonging the refund for my ticket.
In October of 2019 I went to visit my family in North America and
flew with your airlines. While on holiday I learned that my Father
( 91 years) was diagnosed with cancer and was in danger of imminent death.(hospital documentation and death notice were sent to your...

We had booked for our journey from Chennai to Toronto on 16th December and it was auto rescheduled to 17th Dec and we had opted to cancel the same and get refunds. From Oct 2nd we are waiting for a refund and we are yet to receive the same .
We want the refund as soon as possible...

Myself writing this complain on behalf of my sister ms. Dipannita ghosh. She had a booking with lufthansa airlines under pnr : snscob but just few days before the date of journey, lufthansa informed that one of the flights from delhi to munich has been cancelled due operational reasons. Thus i had to cancel the whole ticket. On 8th april 2020 i had cancelled the ticket over phone through lufthansa customer care executive who categorically...

Had flight booking from Paris, France to Mumbai, India on 17th May 2020, but the said flight was cancelled due to coronavirus. Asking for refund from the airline but no response from them...

Respected sir/madam,

I, kevin thomas philip, have concern regarding my booking made on 6th march, 2020 with lufthansa airline (Booking code: mk58ov). My booking was made on round trip :

Bengaluru - munich, munich - amsterdam for 10th may 2020 and

Amsterdam - munich, munich - bengaluru for 12th june 2020.

I paid total of rs. 55, 085 for my booking.

Due to worldwide...

Please refer my pnr no: u7ek5j. All tickets with this pnr have been cancelled on 14 march, 2020. The travel iteniary is;
A) 22 april, 20: bangalore to frankfurt, 2 passengers
B) 27 april, 20: frankfurt to austin (Usa), 2 passengers
C) 06 october, 20: austin to frankfurt. 2 passengers
D) 06 october, 20: frankfurt to bangalore (India), 2 passengers

I have not received any refund so far. Please expedite...

Hello Sir/Madam,

I checked in 2 baggages from Philadelphia International Airport for flight dates LH427/07Mar/LH760/08Mar which was routing PHL/FRA/DEL. It reached Delhi International Airport on 09-Mar-2020.

Small trolly baggage i foound broken on the Airport and Lufthansa team has settled the claim on the same day as well. I appreciate the same.

However, the bigger bag was looking fine from top...