I bought luminous inverter and battery with 30 months of warranty on 21st July 2008. There was some problem with batter even before 12 months. At the time of purchase, i was told that if battery is having some problem within one year, battery will be replaced. I logged coumplaints in Luminous and one executive visited after around one week. He said that battery is ok but I told him that I am not getting proper backup, getting only one hour with a one fan a tube light. He was not at all ready to listen me. I again logged complaint on 12th July 2009 in Luminous and executive visited after one week time. Same story this time as well but this time I forced him to carray this battery for a health checkup. Executive told me that someone will come in next 2-3 days to pick this battery and will provide a stand by option. No body came to pick battery for one week. After around 8-9 days one person came and picked the battery. He provided a stand by option which was giving only 10 minutes of backup. I called Mr. Bakshi in Ghaziabad as executive told me that Mr. Bakshi is incharge of my area. I kept calling 4-5 times in a day to Mr. Bakshi but there was no fruitfull result. Every time Mr. Bakshi said the boy is coming in 2 hours and so. Me and my family including one year old son, faced very hot nights even without a fan. Me and my family was crying but nobody was providing a battery with good backup. After around 15 days I got a battery with ok backup as standby.
I received a replacement for my original battery on 11th August 2009. Executive told me that its a new battery but this is not packed one. And physical fitness does not show that its new battery. This battery is haivng only 5 minutes of backup. I am again calling Mr. Bakshi 3-4 times in a day and he is still having same words, someone will visit in 2-3 hours, while there is nobody.
Below are my complaints number:
DL305593.
DL305608.
DL311069.
Below is contact number of Mr. Bakshi:
+91-[protected].
Below is my contact details and address:
Nitin Kumar
Cell #: [protected]
SRA-29D, Shipra Riviera,
Gyankhand-III, INdrapuram,
Ghaziabad, UP-201012.
Please help me out or guide me to proceed ligally. Its more than one month, I am seeing my one year kid is crying due to no fan. Please please help me out.
Thank ing you in advance.
Nitin Kumar,
+91-[protected]
Aug 14, 2020
Complaint marked as Resolved 
When I got in touch with Mr Bakshi, he said my first complaint (DL 378673 of December 8, 2009) was registered but I was not at home when their man made a house call - I had expressly informed them in advance that I am home only on Saturdays and Sundays. Regarding the occasion when the company engineer/executive (?!) did visit my house (DL 379810) on Saturday (December 11), I was told by Mr Bakshi that the complaint was not even registered. If so, how is it that the dealer has the complaint number in the office computer?
The upshot of it is that I have had to begin the whole rigmarole again in the faint hope that my complaint may be addressed. Meanwhile, I have reverted to the middle ages, relying on candle power!
It would be better if the company did not offer any warranty. At least, one would not have to go through the tension of waiting... and waiting... Instead, one could buy a new battery and go back to life as it used to be. Will somebody please get this message across to the company which claims to be a leader in power electronics in India and abroad?