Maruti Suzuki India — Complaint of CHEAT/FRAUD by TR sawhney, Delhi Road, Meerut, INVOICE no-4808/2021/N881 , DATED-18/02/2021 NAME -SUPRIYA CHAUHAN

Address:

Maruti suzuki arena, Delhi road, Meerut, 250001

CHEATED BY DEALER SALES TEAM!!! TR Sawhney, Delhi Road, Meerut

Dear Maruti Team,

With Extreme grief and dissatisfaction, I am writing this mail, Maruti India Team as a Brand not only harassed But also shattered my trust On Brand as I Trusted to buy as my first vehicle. I cannot believe being in the service industry as a well-established Brand / dealer can have such a loose approach and do not even care, Post receiving a complete Amount .

If a say in short, I feel I am cheated and frauded by the Dealer/Maruti team.

As a Govt doctor, Because of this issue I had to face a sorry figure in front of my Supervisor, district CMO, DM And State minister’s to not available on time in meeting’s and in this high time of COVID-19 Vaccination Camp. But from the Maruti team no one came forward to take ownership. The whole team just had “No one cares... approach”. Vehicle was in an accident on 8th march still there is no defined timeline or answer from your side.

Now I will not hesitate to take it to the highest level as now my Reputation and job has been staked and I am mentally stressed out of this issue.

My vehicle met with an accident on 8th march. Same was intimated to the dealer who has not provided any assistance and took no action for the next 2 days. I delivered the vehicle to the nearest dealer from where I came to know that My vehicle RTO tax was still pending which was almost 2 months from date of delivery of vehicle.

This got highlighted as the Insurance broker asked for delivery challan and RTO receipt to further process the claim. For which Dealer TR Sawhney Delhi Road, Meerut clearly denied and again no support was provided from their side. At my own risk, I delivered the vehicle from another dealer to TR Sawhney workshop.

Complete narration of incident as below.

-- vehicle was delivered/ Handed over to me on 18th Jan. Invoice and Insurance of ICICI were of the same date. However, Sales guy took 10k in his Paytm account and same refunded 5000 in cash also addnl approx. 5000 Rs extra charge is total billing which again refunded Post we highlighted this issue. Right from the start the intent of the Sales team was not clear.

-- Now after only 30 days Central locking key started chipping off which again highlighted over phone multiple times but they said nothing can be done. AS central locking is part of MGA and please visit the store for any resolution but nothing cannot be done. Quality of accessories provided--- central locking is questionable.

-- Till 2nd march 2021 dealer never self-intimated that registration is pending. Me and my father are the only one who followed this. Again, I need justification for the time gap 18th march to 2nd march. If a vehicle impounded in mid time. Who would be responsible?

-- On 3rd march a new insurance of Reliance sent by dealer for which he does not have any clear information. Why it’s been done. Need clarification why? as I will definitely file RTI with RTO for this issue.

-- On 8th march unfortunately the vehicle met with an accident. When intimated to the dealer no immediate support was provided. Very unprofessional.

-- For the next two-day dealer just wasted our time is unnecessary discussion which resulted in zero conclusion. Again WHY?? Are we playing circus or what?

-- So as action I delivered the vehicle to nearest dealer Tanya motors, Garh Road on 9th march for Insurance claim. For which Insurer asked for RTO receipt and delivery challan. Where the whole world turned upside down. I came to know that RTO tax has not deposited till then and. Dealer upfront denied for delivery challan copy.

-- Next 10th and 11th march the dealer talked here and there and finally we forcibly delivered an accidental vehicle to their workshop. Just to highlight TR Sawhney was denying to accept its mistake and to accept a vehicle at the workshop and suggesting to wait till Registration. Dealer was Imposing his mistake to ME for not depositing RTO tax.

-- But We want to That even after 45 days RTO tax was not filed for the vehicle. As a govt servant I wan’t to ask if we are playing with the system and people’s money.

-- Now with rigorous follow up for the past 25 days no resolution provided and no commitment date provided by the dealer for the vehicle. They say registration is pending Will start insurance claim POST RC no.

-- Even after 70 days of purchase of vehicle RTO tax is not filed and more than 20 days of accident to insurance claim observed. Dealer is indifferent in attitude and received no support from the dealer. Maruti As a brand failed to acknowledge my previous complaint and resolution is BIG ZERO.


Only, Me and my Father are the one who are harassed on every ground. Which is morally incorrect. I’m paying Emi of vehicle which is not even registered. Where should I go.

I do not need any vehicle now. Keep your vehicle and i need a complete refund of the payment. Or I will ensure to get to the judicial system for justice.


Lastly, STOP cheating people who trust in your Brand.