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[Resolved]  Maruti Suzuki India — delay on adding points on maruti auto card on insurance payment

I am sali joy holder of maruti auto card no.[protected]. As per maaruti auto card policy all customers are eligible for auto card points or loyalty bonus on each purchase of maruti products included.. Extented warranty, insurance, services, accessories etc.
So one week ago i had sent my old insurance certificate email to maruti auto card team for adding points on that payment of rs.20663. Till now they didn't add those points when i enquire about it they replied that they are working on it. Today one week is over.

I bought my car in 19 th august 2017 from indus motors kayamkulam at that time the management of indus did not add points to my auto card on my purchase bills, at time of delivery of my car i spend around rupees 35000 in that showroom only for maruti insurance, extented warranty, accessories etc.
For each spend at maruti showrooms and its authorised service centres the customer will get back 3 % of its total amount. (You can check it in maruti websites www.marutiautocard.com)

In few weeks ago i have sent invoice copies of my car.. Extended warranty, then my cars second year insurance invoice and one service invoices.. To maruti team for adding points and they successfully add points on those bills.

But after this i sent my cars first insurance invoice to them but they did not add that points on against that amount.. I need to know what is the reason for that.

Here i attach some copy of bills some two insurance invoices, one extended warranty invoice, and one service bills.

One of the insurance invoices payment points is till not added and points were added to auto card on remaining 3 successfully.

Ticket no. Of maruti which given to me..267288 and 267527.

delay on adding points on maruti auto card on insurance payment
delay on adding points on maruti auto card on insurance payment
delay on adding points on maruti auto card on insurance payment
delay on adding points on maruti auto card on insurance payment
delay on adding points on maruti auto card on insurance payment
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Complaint marked as Resolved Aug 20, 2019
Solved

Complaint Status


[Aug 18, 2019] Maruti Suzuki India customer support has been notified about the posted complaint.
Updated by Saly joy Aug 18, 2019
I don't have received physical card. The Showroom executive and sale manager is not given me the actual auto card. When I contacted them they says that, you didn't taken auto card from here, then i show my card details from Maruti site to the manager he accept and told me that it was missed from their office.
(I have all the records of phone conversations and enough information to prove my claims)
Last week 12 the aug 2017 a 50 points is dedectuted from my auto card by Maruti.

Showroom name Indus motors Kayamkulam, kareelakulangara branch.
Updated by Saly joy Aug 20, 2019
Solved
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    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
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    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
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