Matrix Cellular Complaints & Reviews

I took a Matrix SIM Card for Mauritius on 20th March 2012. I received the bill and when Matrix called on 18th April i authorised them to debit my Credit Card. The actual debit was higher by Rs.750/-. On enquiring i was told that the excess was for a unreturned Singapore SIM Card of year 2010 !!!!

I have no records of 2 year vintage to prove that i returned the SIM. Suddenly a claim is being made. If their claim was indeed genuine,...

I was charged for wrong usage of internet while i was using the SIM card in Germany, despite repeated request that it was wrong billing and to review the same. they charged by credit card with full bill amount. Now to top that up they have sent a new bill for April for additional amount. its sheer harrassment and poor customer service....i have written emails and tried calling the senior management number as provided but noone picks the calls...

I have requested you to give a SIM card which may useful to talk for visiting Australia from 18 to 24 March 2012. There are discrepancies which are not satisfying me and need to revert charges at the earliest , bill is attached below.

1. I have made call strictly with my personal clock/wrist watch of every call with duration of 1 or 2 or 3 minutes and ended 5-8 seconds before 01 or 2 minutes but tariff calling meter started...

I took three sim cards from Matrix o[censored]AE in Jan 2012. The plan i chose had CUG which means the calls between the three numbers will not be charged. But shockingly, when I got the bills, they charged my CUG calls also. I called the executives loads of time and I even filed the complaint to their support team but they didn't give me any response. As they had my credit card copy, they charged those bills automatically and now nobody is...

Customer ref. No..Ft[protected] jutika nandan gokarn matrix cellular international card

With reference to above i received refund amount of rs.5000/- by cheque no.013316 dated 14.01.2011 with wrong name i.E. Sutika gokarn instead of correct name jutika gokarn. I immediately contacted company's customer representative mr.Abhishek mobile no.[protected] who every time gave me false hopes that he will pay me cash and take...

tDear all,
Please be aware of this service provider who promises cheap calls and then loot the customer.
Recently I took this card based on the commitment given by their sales person that the rental will be only Rs 1500 and I will get 300 minutes free call in USA as well as for overseas call.

But to my surprise they billed me Rs. 2200 and there are lot of hidden charges like service fee 12% and line rental and...

Two sim cards/data cards were hired from Matrix cellular international services P.Ltd at their CSIA international airport in Mumbai on the 26th of Jan 2012 for Germany and Switzerland.For Germany it was for one week and for Switzerland for 3 days ,with condition that i can cancel the Swiss card by 28th if i am not going to Switzerland.At the time of completing the formalities,it was observed that the cards were not getting configured on...

I am from India and recently went to Singapore for a four day trip. My plan was to take a local Singtel prepaid connection on arrival at Singapore airport.
However, at international departure terminal at Kolkatta airport, the salesmen of Matrix cellular convinced me to take TWO Singtel simcard saying it is cheaper than taking a local SIM in Singapore. He assured us saying the same Singtel card which you will take on Singapore arrival...

I took a sim card for singapore for 6 days, got a bill of 30,000 with 25000 DATA charges!!! asked the company to explain it .Obviously they did not. Then someone called to Negotiate and come to a common digit because they cannot furnish details regarding the charges. When I asked them to come and meet me as no negotiation on phone was possible, no one turns up. Then i get to know that the sum of money is charged to my credit card as it is...

Dear readers,
recently while on my foriegn trip , i was carrying matrix cellular. they said roaming rate was 7.68 SGD/ minute. when i received billing statements i found they charged with more than 15 SGD per minute. when i asked them they said minimum is 7.68 SGD and maximum as per the service providers discrete. So please careful these people do not have any control over other service provider's charges. They simply charge...

I had travelled to Singapore and Malaysia at the end of July and had purchased the Matrix International SIM card. The sales girl(Jyotsana Singh) who had called me to sell the card had not informed me that i would be charged by the local servicxe provider as well, as I am a working single parent there was not much time for me to check things out. Moreover the guy who came to hand over the SIM came at a time when I was not at home and my daughter...

Hi,

I took an Matrix Sim for my Singapore&Malayais Travel for a period of 7 days and while taking this sim they never explained to me the billing process. I gave my credit card and they said that they have blocked the of 5000 INR and would be refunded. When asked about billing the person aid that they would notify us when the bill comes and the amount and how to make the payment.

After nearly a month suddenly...

I bought Matrix sim cards for my travel to US and Europe. I wonder how these companies exist still with their way of service. The data dint worked, the outgoing calls dint worked, they said they give a waiver but that is also not happened. I couldn't believe the charges when they sent me the bill, very very highly charged. We have to follow them to handover the sim, we will get a call daily from their office if we have surrendered, but...

I used their service recently and took a sim card for switzerland and was a victim of wrong billing and when I contacted their Business Development Executive he avoided my calls and never responded. Also I gave them vouchers of Rs.1000 which I won from a Radio Channel, they took it but never deducted the amount from my final bill and neither they returned the vouchers.

I will never use their service and I would request other...

First, I must say that I had extremely bad experience with Matrix and I have no doubts saying that Matrix is FRAUD. I used Matrix SIM card for Finland and Sweden. Customer Name: Mr. Siddhartha Pratim Saikia CAF No: M 1801517 Account Code: 480305.

I have been charged FALSE for calls worth Rs 4519.28 as per the details below:


Roaming-Voice ...

I am currently a student in the US and I've taken a Matrix Cellular student plan. I was shocked to see my invoice number ATTG3095923 was for Rs.50,064.34. The majority of the charges - Rs. 41,500.04 - was for other data usage. It turns out that Matrix Cellular somehow didn't update my data plan details and I've been paying GPRS download rates all along. I had taken an iPhone 4 and was told that the 2GB data plan(Costing me...

I took a SIM for my short visit to USA (during 5th October to 11th October 2011). The Matrix people had taken
a cheque for Rs. 5000/- from me, which they got cleared fast on 7th October. I have repeatedly put to their notice
again and again that the sim provided to me did not work in USA. This was intimated by me through an SMS while
I was in USA and later through an email from there. I am sorry to point out that the...

Hi,

i had recently traveled to Singapore. For this purpose i contacted Matrix Cellular International Services in order to a get a sim card for using in Singapore. When the executive came to deliver the same and the product information was given to me, i was told that GPRS services are not available on the SIM & cannot be activated, only plans for Blackberry users were there.

i am working in a MNC and use...

Mobile No. [protected] Sim No. [protected] -

The bill amount is incorrect. The usage shown is wrong.

While using the Dongul it showed the usage made of AT&T and it was approx 60 MB total. Where as the Itemized bill sent by email shows a very heavy usage.

Mr.Rahul Aggarwal (Sr.Business Development Executive) from Matrix Mandi Road, Mehrauli - sold us a plan were we were allowed 200 MB free.br...

I had taken a datacard for my laptop for use in Singapore. It did not connect in spite of following all instructions. Several calls from Singapore to their customer care centre met with response of leave your number, our person will call back. I gave my Chennai number that roams international. No one called in spite of several reminders.
On coming back, I gave them a complaint with full details of error message etc. No response. Reminders....