Matrix Cellular Complaints & Reviews

Hi,
I had taken a Matrix SIM card from Karnal Haryana for Mauritius for a week. The sales guy was very pro-active & took 6000 deposit, saying there will be no issues in this, as bill will be adjusted from this & rest of the money will be returned within a week of bill. It been 1.5 months since I returned from my trip to Mauritius. The sales guy took back the SIM just the next day & promised to refund the money within 2 days. The balance is about 4000.
I have been calling the sales guy & he does not even pick my phone. Also, Matrix costed me Rs.50 per minute!! There were other people who got sim directly from there which costed them Rs. 4 per minute!!
I want to file a consumer complaint against MATRIX & the unnecessary harasssment I am suffering.
Please NEVER USE MATRIX SIM CARDS.. They ARE CHEAT.

I took a Matrix SIM Card for Mauritius on 20th March 2012. I received the bill and when Matrix called on 18th April i authorised them to debit my Credit Card. The actual debit was higher by Rs.750/-. On enquiring i was told that the excess was for a unreturned Singapore SIM Card of year 2010 !!!!

I have no records of 2 year vintage to prove that i returned the SIM. Suddenly a claim is being made. If their claim was indeed genuine, they should have not issued a new SIM to me without me clearing purpotedly 2 year old dues. No mention was made anytime till i enquired for the excess charges.

THIS IS BLATENT FORGERY.

I was charged for wrong usage of internet while i was using the SIM card in Germany, despite repeated request that it was wrong billing and to review the same. they charged by credit card with full bill amount. Now to top that up they have sent a new bill for April for additional amount. its sheer harrassment and poor customer service....i have written emails and tried calling the senior management number as provided but noone picks the calls or answers the emails. This is the most hopeless service I have ever expereinced and I would never recommend anyone taking MATRIX services.
Someone need to look at their practices and demand an explanation.

RAAMANN AHUJA

I have requested you to give a SIM card which may useful to talk for visiting Australia from 18 to 24 March 2012. There are discrepancies which are not satisfying me and need to revert charges at the earliest , bill is attached below.

1. I have made call strictly with my personal clock/wrist watch of every call with duration of 1 or 2 or 3 minutes and ended 5-8 seconds before 01 or 2 minutes but tariff calling meter started when first ring start till conversation ends. i.e. Phone of called party may ring for 20-30 second after it far site person lift his phone and conversation start when call charge timer should start till conversation ends but actually matrix cellular Internation Pvt ltd not cahrges so. I requested Higher official of matrix to deduct this ringing time in all calls and revert charges accordingly or caller measuring meter is faster than actual clock.

I took three sim cards from Matrix o[censored]AE in Jan 2012. The plan i chose had CUG which means the calls between the three numbers will not be charged. But shockingly, when I got the bills, they charged my CUG calls also. I called the executives loads of time and I even filed the complaint to their support team but they didn't give me any response. As they had my credit card copy, they charged those bills automatically and now nobody is helping. Its not about the money but the fraud.
I have all the proofs with the copies of bills and the plan offered to me.

Customer ref. No..Ft[protected] jutika nandan gokarn matrix cellular international card

With reference to above i received refund amount of rs.5000/- by cheque no.013316 dated 14.01.2011 with wrong name i.E. Sutika gokarn instead of correct name jutika gokarn. I immediately contacted company's customer representative mr.Abhishek mobile no.[protected] who every time gave me false hopes that he will pay me cash and take the cheque back or i will correct the cheque, but till date nothing has been done. This lapse on behalf of the company is grave. As it is i had disconnected my connection in sept 2011 and i got refund order in jan 2012 after repeated followup with abhishek. Please advise me in this matter i am totally disappointed with the services the company is giving. Please arrange to look in the matter.

Kavita gokarn
Mobile no. [protected]
28.2.2012

tDear all,
Please be aware of this service provider who promises cheap calls and then loot the customer.
Recently I took this card based on the commitment given by their sales person that the rental will be only Rs 1500 and I will get 300 minutes free call in USA as well as for overseas call.

But to my surprise they billed me Rs. 2200 and there are lot of hidden charges like service fee 12% and line rental and over and above that call charges on the pretext that my plan was to start one day after I landed in USA when I had already told the sales guy the date I will land in USA when I need to use the phone to call my relatives.

So the benfit of 300 minutes did not happen and now they tell me that this so called free minutes does not include calls to India.

Please note all calls are charged including incoming and text messgae is very expensive in USA so do not send SMS as the operator makes a kill on this.

Bitter lesson and I hope that this helps people who are travelling to USA as I do not want them to fall victim to this operator.

Best regards
P.K.Gopalakrishnan

Two sim cards/data cards were hired from Matrix cellular international services P.Ltd at their CSIA international airport in Mumbai on the 26th of Jan 2012 for Germany and Switzerland.For Germany it was for one week and for Switzerland for 3 days ,with condition that i can cancel the Swiss card by 28th if i am not going to Switzerland.At the time of completing the formalities,it was observed that the cards were not getting configured on my Apple laptop,the company person Mr.Himanshu Maru tried to get the card working for more than one hour but could not succeed.I was than assured that the cards will work in the respective countries and that if they dont work,i will not be charged.
On arriving in Germany,the cards did not work.This was informed to the Company people by email.The Switzerland card was also informed to get cancelled as i was not visiting Switzerland.
On returning,many emails and telephone complaints were made as Rs,10,000 and then Rs,2,880.64 was again charged on my Visa Citibank card.
I have sent emails to Mr.Himanshu Maru,Mr.Hemant Thakkar,Mr.Abhishek Tripathi,[protected]@matrix.in,dorwin.[protected]@matrix.in and
Farhan.[protected]@matrix.in,with no result.
I been charged for services i could not use due to faulty sim cards which were not suitable for my laptop.
Suhas Kshatriya
962,Bhikusa lane,Nasik 422001

I am from India and recently went to Singapore for a four day trip. My plan was to take a local Singtel prepaid connection on arrival at Singapore airport.
However, at international departure terminal at Kolkatta airport, the salesmen of Matrix cellular convinced me to take TWO Singtel simcard saying it is cheaper than taking a local SIM in Singapore. He assured us saying the same Singtel card which you will take on Singapore arrival...

I took a sim card for singapore for 6 days, got a bill of 30,000 with 25000 DATA charges!!! asked the company to explain it .Obviously they did not. Then someone called to Negotiate and come to a common digit because they cannot furnish details regarding the charges. When I asked them to come and meet me as no negotiation on phone was possible, no one turns up. Then i get to know that the sum of money is charged to my credit card as it is AUTOMATIC and since they have my card number. As furious as i was on this I contacted customer care and ask for a confirmation of the money on their part. They sent me an email saying that automatic transaction had occured. After all this I get another email saying that i hve been charged 600 rs fine for non payment and dues of 29000 pending.!

Dear readers,
recently while on my foriegn trip , i was carrying matrix cellular. they said roaming rate was 7.68 SGD/ minute. when i received billing statements i found they charged with more than 15 SGD per minute. when i asked them they said minimum is 7.68 SGD and maximum as per the service providers discrete. So please careful these people do not have any control over other service provider's charges. They simply charge as per CDR. You will loose your money in abnormal way. Avoid using these type of service ,other wise prepare to loose your hard earning money. If you have any discrepancy ,you cannot get solved but you will come to know their stringent or cheating rules and regulation.

Be careful ,do not waste your hard earning money to easy earning corporates. BEWARE OF MATRIX CELLULAR INTERNATIONAL SERVICES

I had travelled to Singapore and Malaysia at the end of July and had purchased the Matrix International SIM card. The sales girl(Jyotsana Singh) who had called me to sell the card had not informed me that i would be charged by the local servicxe provider as well, as I am a working single parent there was not much time for me to check things out. Moreover the guy who came to hand over the SIM came at a time when I was not at home and my daughter had to sign the documents.I did not bother to read the documents, moreover the documents do not say 'local service provider charges' at all and I have repeatedly said it to them that i have not been informed by the salesgirl that the local service provider would charge me.
At that time I had asked my daughter to sign the forms as the girl had assured me again that there were no problems if my daughter just signed without checking as she had axplained everything to me. Believing her I instructed my daughter to sign the papers and handed over a security deposit of Rs.5000.
After coming back from abroad we had received a bill from matrix which is as below (bills attached)
Malaysia - Rs.6792+10% = Rs.7471
Singapore - Rs.6874+10% = Rs 7561

No where on their document do they inform the customer that the charges would be as per Stan Chart selling rates for that particular day when the bill is generated.
Does'nt the customer have a right to know all the details or are they going to fleece me of my money.
I have a lot of things to discuss which cant be written down, please let me know the correct way to conatct you as they have sent me a logal notice reagrding the same.
They did not contact me for all these months and started doing so in the month of Oct, even after that they have been calling me once in a blue moon and then suddenly stepped up their calls in Dec.
They are hounding me and are mentally torturing me into giving in to their demands, I have been repeatedly asking them to put me across to their marketing or customer service manager whom i can speak to but they refuse to do so and have started sending me all these notices.

There are a lot of descrepancies in the bills, emails and messages(sent on daughter's no). Please help me sort out this mess as I am extremely disturbed by all this.



Regards
Lajwanti Shetty
[protected]

Hi,

I took an Matrix Sim for my Singapore&Malayais Travel for a period of 7 days and while taking this sim they never explained to me the billing process. I gave my credit card and they said that they have blocked the of 5000 INR and would be refunded. When asked about billing the person aid that they would notify us when the bill comes and the amount and how to make the payment.

After nearly a month suddenly one day I got alerts of 110000 transaction from my credit card from Matrix and after some time they called and saying that your bill amount is 159000 INR...!!!!! Please pay the remaining balance... !! Without any initimation they stole my money from the credit card and asking for the remaining money. I was shocked to see that that much of amount..!!! Who in the world will bill more that a lakh of bill for a period of 7 days.. Is this something the Mobile Market is new to the world...??

So I denyed paying the remaining money saying this is a cheat and fraud and I would require a orginal bill from the SingTel and would verify it. When contacted to SingTel they were not able to track the Account No which the the Matrix sent to me...!!!

Seriously they are cheating the customers like this and I'm taking this very seriously and legally I will proceed this. Anybody is met with the same incidents please notify me or file a complaint. Every single rupeee is hard earned money and simply dosent grow in trees folks..!!!

Thanks!

I bought Matrix sim cards for my travel to US and Europe. I wonder how these companies exist still with their way of service. The data dint worked, the outgoing calls dint worked, they said they give a waiver but that is also not happened. I couldn't believe the charges when they sent me the bill, very very highly charged. We have to follow them to handover the sim, we will get a call daily from their office if we have surrendered, but they wont come, and to the worst come worst part is that i have received their bill after due date and i have to pay late fee as well.

I used their service recently and took a sim card for switzerland and was a victim of wrong billing and when I contacted their Business Development Executive he avoided my calls and never responded. Also I gave them vouchers of Rs.1000 which I won from a Radio Channel, they took it but never deducted the amount from my final bill and neither they returned the vouchers.

I will never use their service and I would request other users to Beware of their billing system, International Roamings are much cheaper and you will get the shock of matrix only when you see their bill.

First, I must say that I had extremely bad experience with Matrix and I have no doubts saying that Matrix is FRAUD. I used Matrix SIM card for Finland and Sweden. Customer Name: Mr. Siddhartha Pratim Saikia CAF No: M 1801517 Account Code: 480305.

I have been charged FALSE for calls worth Rs 4519.28 as per the details below:


Roaming-Voice 00:07:17 56.40 4,519.28
09/10/11 11:17:33 [protected] Roaming Call Finland 00:02:39 21.15 1,694.75
09/10/11 12:05:31 [protected] Roaming Call Finland 00:04:38 35.25 2,824.53

I called the same number few times. When I called the above number from Sweden, I was charged Rs 156.25. HOW CAN THE SAME CALL BE CHARGED RS 4519.28 FROM FINLAND? My SIM was valid for both FINLAND and SWEDEN.

Under any circumstances, I will not pat these FALSE charges. I want Matrix to revert RS 4519.28 to my credit card immediately. Else, I WILL TAKE THE MATTER TO CHAIRMAN OF TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) and TELECOM MINISTRY.



I WANT MY MONEY BACK IMMEDIATELY.

I am currently a student in the US and I've taken a Matrix Cellular student plan. I was shocked to see my invoice number ATTG3095923 was for Rs.50,064.34. The majority of the charges - Rs. 41,500.04 - was for other data usage. It turns out that Matrix Cellular somehow didn't update my data plan details and I've been paying GPRS download rates all along. I had taken an iPhone 4 and was told that the 2GB data plan(Costing me $25 a month) is absolutely compulsory for the iPhones. I had opted for the same, since I didn't have any choice.

I was also told that my phone would be delivered to my US address via courier. When I didn't receive my phone, I wrote to Matrix Support, and it turns out that no one at Matrix had any details about the phone that I had opted for. I later got my phone, though pretty late.

After I got the invoice, I called up Matrix Support and was told that, first, my data plan records are not updated with them, second, they have no records of an iPhone being purchased by me. They went on to ask me how I had paid for my iPhone. I want to ask them how they could deliver something to me, if I had not even paid for it.

Quite frankly, I'm appalled by how Matrix operates and I'm scared of bearing such a large credit bill for no fault of mine. I'm a student with no source of income and this is turning out to be a huge headache.

I took a SIM for my short visit to USA (during 5th October to 11th October 2011). The Matrix people had taken
a cheque for Rs. 5000/- from me, which they got cleared fast on 7th October. I have repeatedly put to their notice
again and again that the sim provided to me did not work in USA. This was intimated by me through an SMS while
I was in USA and later through an email from there. I am sorry to point out that the services provided to me by Matrix
were highly unsatisfactory.
This is an irony that a customer can only complain and there is no penalty for the service providers in case service is
not provided. I faced lot of difficulties when the Matrix SIM did not work in USA.
Dr. Vinod Nikhra
www.vinodnikhra.com
www.nikhrafoundation.in

Hi,

i had recently traveled to Singapore. For this purpose i contacted Matrix Cellular International Services in order to a get a sim card for using in Singapore. When the executive came to deliver the same and the product information was given to me, i was told that GPRS services are not available on the SIM & cannot be activated, only plans for Blackberry users were there.

i am working in a MNC and use a Nokia E-7 phone, which downloads my mails for office & personal accounts directly. When i came back from Singapore i was billed for Rs. 7,500 for "data charges". On complainnig to the Matrix Customer support i was told that GPRS services were pre-activated on the sim, hence the charges for downloads. Since i was not aware that GPRS services are pre-activated i did not deactivate the automatic download of mails on my phone, hence when i put the sim card in my phone in singapore, it downloaded all the pending mails. This resulted in the excess charges of Rs. 7,500, my telephone budget for the trip was only Rs. 800, my calls were well withing the budget, but this "data surges" is definitely uncalled for. i want compensation against this fraudulent company who do not give complete product information before sale.

Please help !!!

Mobile No. [protected] Sim No. [protected] -

The bill amount is incorrect. The usage shown is wrong.

While using the Dongul it showed the usage made of AT&T and it was approx 60 MB total. Where as the Itemized bill sent by email shows a very heavy usage.

Mr.Rahul Aggarwal (Sr.Business Development Executive) from Matrix Mandi Road, Mehrauli - sold us a plan were we were allowed 200 MB free.

On good faith we returned the Dongul or else if we were aware that such wrong billing would be created we would have kept the dongul until the Original bill was generated to us.

We are shocked to see that a reputed company as Matrix can cheat there consumers so openly.

Till date we have not received the ORIGINAL BILL. It has been 4 months.

We have sent mails to Matrix but nobody has taken any action. We had given a security of Rs.10,000 and Matrix made sure they made a fabricated bill and took all the money.

Kindly look into the matter immediately and resolve this issue. We have been totally cheated.

Further, added to the harrassement we keep getting messages and calls that our bills are pending whereas those numbers do not even belong to us they are issued to some other parties.