Matrix Cellular Complaints & Reviews

I went to the US and had taken a matrix card for my trip for a period of 25th August to 7th September 2009.Mr.Gaurav Datta had given me the phone.I eceived the matrix bill on 16th September 2009 for the amount of Rs.9079.80.I immediately called the representative and pointed out the discrepancies and calls not made by me. He put me on the Shibumi Chopra(head of dept)saying that she will look into the matter and credit the amount of the wrongly charged bill.On 14th October my Credit card was charged RS.2638.86.I called both Gaurav Datta and Shibumi Chopra who said that they will look into the matter and credit me the amount.Now almost 2 months have passed when I call the head of dept or send reminders of my credit she does not answer or reply.My credit card is being misused and I have been harassed by this company and their employees.I would appreciate if you could look into the matter.

I have received my matrix sim from Kochi, Kerala during the period[protected]. The call rates are said to have 70 local and 70 ISD calls to India free. Also upon activation in the UK, the sim is said to have 100 ISD calls free.

Not only have I been duped by not receiving the free 100 calls, the bill that I received does not show any free calls made for 70 ISD or 70 local. All the calls made have been billed. Further, I have been given a sim previously used by some other customer. I receive calls to my number from unwanted numbers on a regular basis. I had enquired why the colour of the sim was faded, however, the answer I got was, “All Matrix sims are of faded dirt colour”. While my colleagues have got fairly new sims from India.

The executive that sold me the sim is Mr. Ansar from Kochi branch. I would like to know:

1) Why I have been given a sim used and disposed by someone else? I did not pay for a used item.
2) Why the 100 free calls don’t reflect in my bill?
3) Why I don’t get 70 local and 70 ISD calls free as per the plan?

I do not consider myself liable to pay for the extra charges shown in the bill. Please give me an explanation as to why I have someone else’s leftovers and why I should pay for the calls that were guaranteed as free.

THIS IS THE MAIL SENT TO MATRIX'S COMPLAINT SECTION

They charge exhorbitant call rates compared to the sims in UK.

To Head Team Matrix,
We are really disappointed by the service provided by your company when Mr. Vishal Mirchandani our President was on a business trip to US. Ms. Meghna Saklani – Business Development Executive on our request delivered us a Matrix mobile No. [protected] with Nokia AT&T handset. (Attached is the scan copy of the payment receipt and signed tariff plan copy). The handset which was given to us did not support the number, as it was showing a message saying “Dial Security Code”.
On contacting with Ms. Divya Agarwal – Customer Support Team (since Meghna was not answering the call) she checked and confirmed the above, she requested to check with Mr. Mirchandani if he is carrying a spare handset, which he was not, so she forwarded us the address of the nearest AT&T outlet in San Juan USA and told us to collect a new sim card. (Attached is the mail received from Ms. Divya).
Immediately next day Mr. Mirchandani visited the nearest AT&T outlet of San Juan but even after waiting for more than 45 minutes the executives were unable to help him. They told him that they are unable to issue a new sim card as they have not received any verification mail from their India office which confirmed to issue him a new card. Ms. Divya Agarwal was supposed to forward the verification details.
With this episode Mr. Mirchandani had to stay without any contact all through his trip, which was inconvenient for both o[censored]s. This shows the commitment from your side towards your customer. Is this the kind of service you provide to your customers? This is extremely unprofessional. After this experience in future we will never opt for matrix service.
Please look into the matter and immediately send your Executive to collect the handset and return us the amount we have paid as advance against security deposit of Rs.5, 000/- in cash.

From,
Aparna

I had used the matrix international sim to Brussels. i never asked for the data connection and i was never told that this would be pre-activated. I used the phone for four days the phone call charges were around 1,000/- only, but the datacard charges was 40,000/-. I never even asked for the service and I was not told about the charges either.

How can you charge for a service that the customer never asked for and you never even informed about the rates. Also the fact that it will start automatically without any setting changes. I was using HTC phone and without putting any settings the data connection started.

Hello Sir,

I am a student in the UK. I am studying on a very tight and strict budget. I have taken a loan that is o support my studies. However, due to this Matrix sim I have taken it seems that I may have to sell my house to repay the amount.

Our university endorsed the Matrix sim at the time of induction in India at Kochi. I along with my 3 friends took the sim card with a contract of 12 months with 10 pounds being the monthly rental. The rates being 12p per call to India and local in the UK. They also have a scheme of 70mins in UK and calls to India free. They had also promised 100 mins of calls free from the time of activation of the sim.

Now after I activated the sim, I had called the customer care to find out whether I could get 100 mins just to confirm. They said, its only 70 mins. And the prices offered by matrix are exhorbitant compared to the sims available in the UK. Once the bill comes about, there is no mention of the 70 free minutes. They took a cheque of INR 10000 from me (postdated). I do not have the financial capacity to pay the monthly rental and the bill. I wanted to cut the connection but they tell me that since its a 12 month contract, I would have to pay them for all the months to cut the connection.

Could you please tell me how I could go about disconnecting this sim?

Thank you,
Arun

Hello,

I used matrix phone service when i was in US for a week from aug 22 to aug 29 .I was explained about the rates how i would be charged .I did say that I will go for a week .
When the person came tp deliver me the phone he said for a month ..the charges are ..when i explained I needed for 7 days then he confirmed and again gave me new rates and explained me how it would be charged .I took the form and gave my Amex details .

within one day i got an SMS fromAmex of MAtrix blocking 10,000 Rs when I enquried he said that you ahve a limit of 1 lac and you should not worry this amount is only blocked not taken by us ..I was not happy as this was not told to me .
When i came back from my trip i enquired about bill .The perosn explained taht the billing cycle i should receive by mid sep .Today when I saw my gmail i saw two mails : One was on recovering money without my notcie from my amex and second was the bill details within gaps of few minutes both the mail was send.
I did not get a chance to see my bill .If i would have not paid teh bill for more than a month than matrix is laible to charge me and they could have even take a late fee charge.
Incase my limit was low in amex i would not have been in the position to buy anything .My hotel bill was for 49 000 that leaves me with only 40,000 rs which is hardly any money incase i had any problem..This si cheating

MATRIX is one the worst company....they do not provide you any billing information online it displays message as its under construction and later they charge you as much as possible....
Neither do they assist you or provide you and tariff information so that later they can cheat you easily...
My sincere request to everyone only if you ready get a heart attack after your trip go for tis service!!!!

On my visit to USA I had taken a Sim card from Matrix cellular. Which promises to be much cheaper then any other connections. However while I returned I was astonished to see excessive amount of bill they sent. They even charged for calls which I couldn't get through. Moreover when I needed a help of theirs to resolve this matter Matrix's representative refused to answer my e-mails & my phone calls too. I hereby request a BIG NO NO for Matrix services. You will have to deal with extremely poor service, No response from company executives including managers, Excessive billing, unfair charges levied. In all company is totally a cheat.

mobile no assigned tome on 27th june 09 was [protected] for tour to africa. Representative vipul assured me that it will operate in all the 5 contries that i am visiting but it was operational in only 3 countries & the service was very poor. only after i contacted my daughter in india thru my international roaming air tel [protected] that the service was effected. A very bad show by vipul.

To my ashtonishment, although matrix was very prompt in collecting the sim on my return on 9th july, i was astonished to see a debit of rs 7415.14 in icici bank on 30th july 09 as informed to me thru mob sms.I contacted vipul on his mob no [protected] who confirmed bill will be sent right away. Since not recd i contacted him again this mon & he felt apologitic as he was out of town for 10 days & confirmed again that he will send the bill by email on tue. not recd till date.

My query...how u can on line dr thru icici. bill if not paid can be resoted to thru icici. futher unless i validate the bill, how u can recover.

further action by vipul is totally prepostrous.withot going into meticulous details, i can only say that people like vipul only bring disgrace to organistion like matrix.

I am proceeding ahead in stopping the payment to icici of this amont unless the bill is recd & validated by me, i hold matrix responsible for this grave error. I am a customer of airtel since inception & never an occassion of complaint. i am a very senior finance profeessional & hv viewed this act of gross misconduct by matrix very seriosly...mmm

I was about to travel to 3 countries (Holland, Belgium, France ) in June 2009 and hence I bought the required SIM card from

Matrix Cellular International Services Pvt. Ltd.
1/1, Neem Sarai,
Transport Nagar, Allahabad(UP)-211011
Phone No: +[protected] +[protected], 2232222
Fax-+[protected]

Mr. Hariprasath, the Sales Executive got a copy of my Credit Card and when I asked how will the deduct the amount from the Credit Card, he said that it will not be deducted without the instruction from me.

I got the 3 SIMs and landed in Holland on 1st of June and there my plan was changed and didn't go to France and Belgium and hence there was no way to use the other 2 SIMs except the one for Holland. I used the Holland SIM only for incoming calls.

NOTE: No charges for incoming call.

And once I return from Holland on 27th June, within 2 days an executive called me and came to collect the SIM card. I returned it getting the acknowledgement.

On 1st of July, I received an SMS stating the deduction of Amount from my Credit Card towards my bill. I was surprised to see my bill received through Email, which was charged for my France SIM. I wrote a mail regarding this stating them that I didn't use it at all but received my bill for it.

An executive replied that they have forwarded to the concerned section and will reply to me at the earliest.

I am yet to get a clear reply from them.

I decided not to suggest Matrix hereinafter.

Reg:- PHONE NO. [protected] ; BILL NO.MUK[protected]
This is to bring to your kind notice that last month I went to Switzerland, and MATRIX company representative Mr.Vikas contacted me in Amritsar, he came to my place and explained a plan to me where in I needed to pay 5GBP against which he offered usage of 10GBP. During the course of discussion he further told me that per miunte outgoing call to India will cost me 0.65GBP. I took that plan and now I have received a bill wherein the following discrepancies exist:-
(a) No usage discount of 10GBP have been given.
(b) The call rate charged for an outgoing call is also on higher side, infact for a one minute call I have been charged @1.40 GBP as against 0.65GBP (as explained to me.)
And now when contacted with the company they have expressed their inability to waive / reduce the charges, and have told that as the calls were made in international roaming so no usage discount is applicable, and that the call rate under international roaming is @1.40GBP and not 0.65GBP, this fact was never told to me by their executive

i had taken 2 sim cards from matrix to italy during month of june 2009. on comming back i got a bill of rs 6800 approx. and to my shock there was one call of 4 hours and 2 minutes in it. on finding out it was the no of italy museum in florence.
i had never made such a call and it was an automated no. besides at the very time i was inside the museum and i had no reason to make any such call. moreover i did not even havce their no.
the shocking thing was that just 2 minutes after the 4 hour call started ther ewas another call showed incomming to my phone. from my other matrix sister no which my wife had.
and my wife s bill showed the same call as incomming also. which is not possible . the same call shown as incomming on 2 differnt mobile from each other.
. that too when a 4 hour call to the museum is going on. this is absurd and stupid. and anyone who see s the bill will realise that. yet matrix is saying it was legit. and they are inquiring about it since 2 weeks now.
think they are scamming people and it was lucky for me that i had called suring that time and that too to my other mobile no who s bill i have as a proof. i will go to the consumer court if they do not refund my money.
moreover they blocked 10000 rs from my credit card after they had already deducted the bill amount from ym card. this is illegal . no one can charge your credit card after they have already billed u once and since i had already returned their card long back there was no reason tocharge my card again.
its like u pay at a resturant with a card and the next day the resturant charges u again thru the same card just because they have your card no.
thes epeople should be brought to book. anyone else having such an experience please email me at [protected]@hotmail.com or give me a feedback about how things went at any consumer court they have been to .

This Company lure you cheaper mobile Rates while you roam outside India. Once You get trapped.

1. They will take 10 thousand Rs. as security either from your Credit Card or by cash, Cheque or Draft. They will not tell When you will get this money back. May be after 1000 Calls to them and may be you have to beg or abuse them of court cases they can give you back. But Not easily.


2. They will allure you of Free Calls but you will NEVER Know that

3. They will NOT TELL YOU THAT person calling from INDIA will be Billed as International Calls

4. They will Charge you of Incoming calls which is not sure how

5. They will not tell you what and how the billing cycle is.

6. They will not Refund your money before Two months after surrendering the Card.

7. Customer care is ridiculous. They Know just three words to all your queries. Sorry Sir, I am extremely sorry sir, I donot know sir.

8. Better to buy a Calling Card-------biggest cheater these guys.

I was going to travel outside the country and wanted to avail of the services provided by Matrix for calling cards. A customer service executive came to my office and explained all the expenses involved to me. Thereafter my signature was taken on certain forms which had terms and conditions written insmall print. I signed the forms but was not informed that the terms and conditions were different from those represented to me by the customer service executive. Subsequently, Matrix has charged my credit card with unauthorised amounts which are contrary to the sales persons' representation. I feel cheated and wish to complain against the policies of the company.

can't add more friend in orkut
they said that "Addition of friends has been temporarily disabled. "
and also happened this problem in scraping "Posting to this user has been temporarily disabled."
ye har baar kyu aati hai yaaro i m very feydaf yaar
PLZZZZZZZZZZZ HELP ME

Hi,

My name is Mamta Joshi, PAN Card no. AKBPJ1597Q I was stolen my PAN card so kindly register a complaint against it so that no one can missuse that. Besides it I would request you to issue me a duplicate copy of that.

Thanking you in advance,

Best regards,


Mamta Joshi
E-1636, Netaji Nagar,
New Delhi

Hi All,

I took a mobile with hand set of Matrix Cellular (International) Services Pvt. Ltd. while going to US last year. While perchaging the moblie they told that if you will take plan only for one month then charges will be taken only for one month even if you are not able to return the hand set. And they asked me to give my credit card details also so that payment of bill will be eaiser. So I took the mobile and went to US for 3 months. Then after one month I asked them to disconnet the connect. Then they told that even then monthly rental will be charged against your connection until you are not returning the hand set. So they kept generating the bill for the entire three months. Not only this they kept making payment form my credit card also, until I have not blocked my credit card.


So I will advise never to take phone connection fom Matrix. They are really a big cheater and fraud also. Truly disgusting.

I purchased a Matrix sim card from an executive from Matrix Cellular Services, Ahmedabad Branch, for using the same on my business trip to Italy for a period of 18 days starting from 15th July, 2008 to 2nd August, 2008. The Matrix executive provided me with the rate plan which specifically mentioned charges only relating to the rental for the Sim Card and charges for incoming and outgoing calls.

I was informed that as a condition precedent to activating the Sim Card, I would have to give my credit card details. I was informed that Matrix would block Rs. 10, 000 of the credit card limit as security, for the Sim Card, till the time I am abroad. After which the Matrix representative will collect the Sim Card after which a bill would be generated and sent to me, after which I am supposed to make the payment.

After reaching Italy on 15 July, 2008, in the first week o[censored]sing the Matrix Cellular Services, I suspected that, whenever I used Wi-Fi services at my hotels and at other cafes providing free Wi-Fi services, the GPRS would get activated without my knowledge or consent or any intimation from Matrix. I referred to my Matrix plan as well as the TIM (Matrix’s partner/service provider in Italy) website; but neither had any information available on GPRS. It is further important to point out that there was no mention of this GPRS service on the Matrix Website. I immediately reported the problem to the Matrix Support Team vide an email dated 21st July, 2008, stating that I had not demanded this services and asking to deactivate the services. The email was acknowledged and received by Ms. Divya Pandey of Matrix Customer Support Team on the same day itself whereby my I was assured that the matter was being looked into and that the problem has been forwarded to the concerned department.

After 9 days, I sent another email to Matrix asking for the status of the complaint made on 21st July, 2008, to the Matrix Customer Support Team. However no response was received from Matrix. I returned to India on 2 August, 2008 and on 5 August, 2008 some Matrix representative collected the Sim Card. I did not receive any communication regarding the problem faced during my business trip or regarding the bill till the next 25 days.

To my utter shock and surprise, I received a call from HDFC Bank on 30 August, 2008 informing that Matrix has debited Rs.1, 51, 000/- in lieu of outstanding bill of the said usage of the Sim Card. And surprisingly at this point I did not receive any bill or intimation from Matrix, nor did I receive any reply to the problems faced on my business trip. I also immediately got in touch with the Customer Care Representative of Matrix, who claimed to be ignorant about this situation.

After many repeated phone calls to Matrix’s Customer Case Representative, I was informed by Ajeet Gupta from the Customer Care that the billing is accurate and that such a high bill was the result o[censored]sage of GPRS. This is the same GPRS service that I had complained about and also had intimated Matrix to discontinue as early as within the first week of my being on his business trip.

Subsequently there have been various correspondences with Matrix’s Customer Support Team regarding the said GPRS issue. However, Ajeet Gupta replied saying that the billing was accurate.

On 1 September, 2008, I replied to Ajeet Gupta, explaining that Gupta had failed to address the complaint raised by I about the GPRS service and that it was not correct to him pay for the services that was not asked for or demanded in the first place, leave alone being informed about it.

Not getting any response from Gupta, I contacted Matrix’s local office representative Dhumal Suthar at Ahmedabad and also emailed him on 1st September, 2008, requesting him to look into the matter and asking them for the details of the bill which was till the said date not provided to me. In response, Mr Dhumal Suthar emailed me and other concerned representatives of Matrix for knowing the status of the complaint made by me on 21st July, 2008, as well as subsequent correspondences with regard to the problem of deactivating GPRS services and the exorbitant unjustified bill amount and charging the same to the credit card without any intimation.

Matrix did not respond or tender any clarification for a week and in the mean time I tried getting in touch with Niraj, who was apparently looking after my case. However, my call was received by Dinesh from Matrix’s Customer Support Team, who informed that they are aware about his complaint and would revert shortly. However, after not receiving any reply, the same was informed to Dhumal Suthar vide email dated 9th September, 2008. I again attempted to get in touch with Matrix’s Customer Support Team on 11th September, 2008 for getting the bill details and the status of the complaint.

On 12 September, 2008 I received a reply from another Customer Care Representative Vikas Srivastava, who was not aware of any earlier correspondences between I and the company. Along with the email, for the first time, I was provided with the bill details. In the email, Srivastava assured me that they had taken necessary action to prevent the recurrence of such an event in the future. However, no information was provided of the necessary action taken. Also, despite the apologies and the said confession of the error, Srivastava maintained that the billing was accurate.

Since I was supposed to hear from Niraj from the billing department, I emailed Srivastava on 12 September, 2008, that the confirmation about the bill being accurate was sent to me after due consultation with Niraj. To my surprise, Srivastava, who mentioned that the billing was accurate, replied that they are querying with the network department and shall revert when they get the reply.

The bank has been asking for the cancellation slip. Matrix has been grossly negligent in solving the problems and grievances. This act of Matrix is unjustified, unauthorized, illegal and amounts to nothing but fraud. Matrix purposefully did not look into the complaint and kept it pending so that they could bill such preposterous amounts to me. Such actions and false representations made by Matrix and its representatives not only amounts gross deficiency of services but also unfair trade practices. I am filing a consumer complaint and would appreciate if anyone with a similar incident, which I know are many, can come forward.

I took a SIM connection from Matrix during my visit to Italy, Europe.
The company promised that the call charges from this SIM would be about 40% cheaper then the local service providers.

In the past, I was using my Vodafone SIM (Essar) for my overseas visits for both calling and GPRS services mainly for accessing my Emails and was paying about 8-10, 000 for my visit of about 10 days.

To save my cost, I took this connection from Matrix. They take your credit card number and debit the bill directly to your credit card. I gave my AMEX card number to them and went to Italy.

On my return, I was surprised to know that My credit card is being debited to the tune of Rs. 92, 000/- for my 10 days usages.

When we called these cheats, I was told that out of these charges Rs. 10, 000 was for my voice calls and balance 82, 000/- for my GPRS usages. Though my usages were the same as were in the past.

I wrote to them and asked them when u gave this connection, why you do not tell the users that don't use GPRS services as these services would cost u about 20 times higher then Indian service providers and since these services are enabled on the SIM its your moral responsibility to caution the customers.

Till date I have not received any suitable reply from these cheats and I have already paid AMEX the amount as otherwise they will start charging the delayed payment charges from me.

SO by this, I want to caution all the foreign travellers who are or intend to use MATRIX cellular services that these people are cheat and their claim is fake and I dont want any body else in India to become victim of these cheats.

We had taken Matrix Cellular's mobile service for our trip to US in May-June, 08. On arrival back to India I got a bill of approximately Rs.38000 towards the usage in one month. In fact the mobile was not working for the first one week, & than also the service was very poor still I got so heavy bill. At the time of taking the service my credit card was blocked for Rs.10000 towards the usage & was supposed to be informed if my usage goes above that but I was not informed & my credit card was debitted with Rs.38000 without my knowledge.I am after them since last four months and also fighting with HDFC Bank but without any results.Pl. help