Matrix Cellular Complaints & Reviews

I took an international roaming SIM card from M/S Matrix International for a recent trip to USA during 17-23 July, 2011. Following were the clauses of contract:
1. Card will become active on 17th July, 2011.
2. I will get 150minutes of free incoming calls against a payment of 15US dollars.
3. Other outgoing calls from phone will be on actuals,

I reached Seattle via Paris on 17th July at about 3.00PM. I...

Mind my subject line. I request you to think many times before going with Matrix service.

I had taken a matrix phone(Account code: 401263) before going to US trip along with my friend. While giving the connection they promised that before reaching to US your phone will be activated. After reaching to US we were struggling to get network. Almost after 8 days we got connection up. During these 8 days we continuously tried to...

I picked up a Thailand SIM (Mob.No.+[protected] from ur Bangalore Sales Exec Ms.Shiva (Mob no.[protected]) on 17/08/11. After giving me that SIM and leaving my office she called me back requesting me to take another SIM as she had promised her boss that she would sell 2 connections. When I told her that i do not need 2, she said she would pay the Rs.500/- for the card on my behalf. But I did agree to take it (Mob No. +[protected] and...

i had taken an international simcard from matrix cellular international at mumbai int airport on 21 feb 2011 for one yea rental and the plan offered was global sim roaming with incoming calls free in 58 listed countries as per their list of countries.Venezuela was one of the countries included in the list and i hadrecieved calls from india in venezuela asincoming calls were free in venezuela as per their list.but to my surprise i was charged...

Dear Sir,

We have corporate mobile connections of Vodafone through Matrix Cellular Services & we wanted to port out these services to other network. We had made all the outstanding payments also, ensuring no problems to be faced from their side while porting out. However they are delaying the process on false and baseless statements and not even replying to our mails. We have been pursuing this issue for the past 15 days,...

This complaint against Matrix cellular comes with a warning towards the services provided by them which undoubtedly includes their faulty billing procedures.
To sum up the situation:
1. I took a card from Matrix cellular services at the airport before I left for US. I was told the rental is 30 dollar plan ( I see 31 dollars cut in the bill - the matter is not about the single dollar, it is about the accuracy of their T&C.)....

I took an sim card ( [protected]) from Matrix Cellular for my 3 days trip to Paris(07.06.2011-09.06.2011). After coming back I returned the sim card within 6-8 days. I received a bill of Rs 1010/- on 18.06.2011 which I paid through my icici bank credit card on 21.06.2011. However on 30.07.2011 I again received a bill from Matrix Cellular claiming of Rs. 781.04 for same 07.06.2011-09.06.2011 period. This amount ( Rs 781.04) got deducted from...

I had taken matrix cellular international service ( mobile no.[protected]) by depositing rs.5000/- for use in the usa. But matrix din't work there for 95% time. Matrix gave very bad service. Even after repeated complaints it did not work. After my return i surrendered my matrix cell chip to their agent sunil on 20/07/2011 vide their receipt no. 512202 ( sunil mobile no. [protected]). This was also communicated to their dy.Manager channel...

I have taken Matrix cellular connection for 2 months usage in Holland. 1st month billing was fine. I dont have problems. I came back to India on 18th Jun Midnight. I have surrendered the SIM Card on 22nd(Due to some processing delay from their end). I haven't received any bill for the second month etc.(Note: the rent for the 2 months was already taken in the initial billing cycle).

All of a sudden after a month, I received...

I came to US 2 months back. My biggest mistake was to take a Matrix sim card from Dehi Airport. I just wanted to use it for one week and their executive had told me that it wont cost more than $15 and some minor service charge. No more than Rs. 1500 in all.

I was sent a bill of Rs. 13,956 for 2 weeks o[censored]sage. They claim that I have used DATA Services worth 13,000. They charged me for GPRS service which I never used. The bill...

My wife had taken a SIM card from Matrix for a trip to Germany for ten days

On her return I was shocked to find that of the total bill of Rs 7200, more than 95% (about 6800) was billed under the head "Other- Premium Services". I disputed the bill but despite assurances that payment need be made only after the matter was resolved, the amount was taken from the blocked amount that had been given on taking the connection.br...

Hi -

I went to Singapore for a 10 day trip and got Matrix. When this guy came to deliver the SIM, he specifically told me that all TOLL FREE number in Singapore is free.

When I recieved the bill, it says 22000. And you know what they charged me 4k for Roaming, stating I went to Malaysia. And remaining 15k was for this toll free number.

I called the customer service and informed that I HAVENT TRAVELLED...

Respected Sir/Mam,
I had purchased a sim card from MATRIX cellular from the airport before travelling from Australia(No.[protected].I was assured that 1. the sim will be activated in Australia and for Australia use only
2.validity is for the period of travel 2nd to 8 th june
3.they assured me to use the credit card for bill payment and blocked Rs.5000/- for security reasons.br...

I am an employee of an IT firm in Mumbai. Recently for a trip to the US i took a Matrix Cellular SIM card . The marketing person promised a corporate plan.

To my horror i ended up receiving a bill of Rs 7000. There were some charges like data usage for which i had not subscibed or utlilized. Repeated complaints to the billing department did not yield any results.

The most crooked part of this deal is they take...

This is most pathetic and company and started just to rob money from the users. they have setup systems like that. I had taken a card for USA and they swiped my credit card saying as the security of the sim card. then they charged double the amount on my card and when i called they said one more bill is awaited.
The agony doesn't end here. i raised the complaint and the call center gave me the complaint number (SU[protected] with...

Dear Sir,

I am being charged some thing like Rs. 5400 for GPRS services which never worked and never used by me. I did not even know the GPRS services or settings and never even made an attempt to access any of these services. GPRS is a value-added service and I never asked for any of these value added services. I just wanted basic voice services in the USA.

I am reproducing below my communication with Matrix...

Dear Sir,

I had taken a Matrix SIM from IGI, Terminal3, N Delhi on 13th Dec 2010 for my stay in Germany of one week. I paid Rs. 5000/- from my Deutsche Bank Debit Card as security amount (please note the amount got debited from my savings account). I returned to India from Germany on 19th Dec and the SIM was collected back by Matrix's personnel on 6th Jan, 2011. In the meantime, I received two bills for the usage of SIM...

I had taken a Matrix Sim Card to USA. i received a very weak signal for the first hour and then the card was searching for signal all the time and I could not use it. I had to pay 15000 Rupees on my phone bill because of this card not working. This has happened for the seccond time. The same thing happened lat May when a Matrix sim did not woork in Hong Kong. I need an answer urgently. I need to get my bill waived off and compensation for...

My Complaint is about their Sales Men Sanjeev Pandey, his phone number is [protected].

We bought 8 phone connections from his company M/S Matrix (Vodafone) on a condition and a promise that they will provide us One number of our choice which was [protected], He after checking from his company, confirmed us that the number will be provided to us and so we bought the 8 connections from them. I also got a confirmation call from...

Hi,
Matrix cellular is clearly a fraudulent company saying something and cheating later. The credit card is charged even after 2 months of surrendering the card after clearing the usage dues 2 months back.
Looks like a white collar fraud with no ethics and bad people who sell.

Credit card companies must give the option of selecting companies that we do not want our card to be charged by. Else there is no hold...