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Matrix Cellular Complaints & Reviews

3.3
Last updated Sep 6, 2023
Complaints 386
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243
Unresolved
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Matrix Cellular reviews & complaints page 18

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S
sshelatkar79
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Auto debit from my Credit Card without providing any bill

Address:Mumbai City, Maharashtra

Hi All,

I had taken two connections from Matrix Service Provider since I was going out of country. Matrix took my credit card details for secuirty purpose and informed me that they will block my credit card limit with Rs. 5000/- I am contineously following up with the executive from whom I got the sim card regarding the bill. Matrix has not send the bill on my email account that I had informed them to do since they had sent...
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R
rhea13
from Mumbai, Maharashtra
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Overcharging

Address:Delhi

Dear Sir,
I have recieved a bill for the month of march from matrix cellular.
I got a similar bill on the 14th of february.
I have used the phone only for a month and got two bills .
The bill for march talks about the billing in the month of feb too.
I need to know whether the charges will be deducted and then charged ??...
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S
sspatils
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Charging for calling toll free numbers in USA

Address:Bangalore, Karnataka

I purchased a Matrix international SIM card bearing No. [protected] at International airport, New Delhi on 25th Jan'11. I used it till 8th Feb'11.

While buying the card, I got a confirmation from the sales person at Metrix outlet that, there won't be any charges, if we dial toll free numbers in US.

I paid $ 15 and 150mins. local incoming and outgoing call free in it.

When I was...
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U
unuscomplaints
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud

Address:Chennai, Tamil Nadu

Dear Sir/Madam,

We went to Srilanka on a visit for 3days (From 10-Feb-2011 To Date: 13-Feb-2011). Inside the airport some executives from Matrix Cellular (International) Services Pvt.. Ltd chased us and sold the roaming free SIM card for 500indian rupees. They gave us two SIM cards 1 is for free and they also said that the calls between these two numbers are also free, so we bought totally two cards for 500indian rupees. On...
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A
ashwini kumar kothari
from Port Blair, Andaman and Nicobar Islands
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Misled by Salesperson

Address:West Bengal

The salesperson from Matrix came to my office to collect necessary documents before my trip to Thailand in January. I told him I was using an iphone, and was not sure of my data usage. I gave him sufficient details of my usage pattern and he misled me to chose a data plan which was not sufficient for my usage. On hindsight it seems it was done so that Matrix would be able to have maximum billing and value at my expense. I was shocked to find...
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N
neeluru.bindu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Irresponsible in dealing with customers

Address:Hyderabad, Andhra Pradesh

I purchased a matrix international sim and my matrix number is [protected] and I am Ms. Bindupriya Neeluru, in september 2010 before leaving to UK and informed to the representative to terminate my connection exactly after 30 days i.e. in October and as per it I have taken the sim. Though I made a complete payment for that 30 days I am getting the bill till this month including late charges. How ridiculous these people...? I request you to...
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M
mohig
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bad service

Address:Jaipur, Rajasthan

I am mohit gupta, I have taken a matrix number +[protected] on 27/11/10 for my trip to Thailand. I have s huge problem with incoming calls, its like whenever I receive s call I pick it up but I don't get to hear anything.
I am submitting this complaint because this problem is persistent and occurs every time. I am still in Thailand, however I also fear exorbitant charges levied by this company later for their mishap.
I...
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S
shamrajj
from Delhi, Delhi
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Beware of GPRS activation on your matrix SIM

Address:Delhi

In India, if any company should be banned for unfair trade practices then Matrix cellular may come first in the list. During my recent travel they have activated GPRS and without any use they have billed 60,000 for the same. Its hidden ! Its billed every 20 minute whether u use it or not ? Biggest fraud of the century !! they charge 24x7 for GPRS even if stationary and beauty is u will not know when it get activated !! complete faud !! Never...
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N
nimisha2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Charging for Toll Free Numbers

Address:Pune, Maharashtra

I had been to USA from Aug’2008 till Oct’2008 and took a Matrix Cellular (International) Services Pvt. Ltd (mobile no. : [protected]). While planning for the trip I inquired with M/s Matrix about the overseas calling schemes, one Mr. Lizin Tom Kurion sales executive of Matrix Cellular (International) Services Pvt. Ltd (mobile no. : [protected]) visited my place and gave a very rosy picture about the service. While availing matrix number...
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S
shally_kumar85
from Lucknow, Uttar Pradesh
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Misrepresentation of services

Address:East Delhi, Delhi

I purchased matrix services of 39.99$ of tariff while going to US by giving 5000rs as security,passport copy and credit card details as security..
In the first month they charged me with a bill of 40,000/ without giving any bill and debited from my credit card without permission.. I left with overdue in my credit card of 5000rs.
When I called Customer care to stop their services, they told we have two years of contract which...
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L
lalitheswar
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inactivation of No.0013025627720

Address:Hyderabad, Andhra Pradesh

I have subscribed for an Intnl.Roaming Card with the above number for my daughter, Ms.Valluru Sailaja a couple of days ago. As soon as she left for US, the card became inactive with the problem still persisting . I request for an immediate solution of the problem.


LALITHESWARA RAJU VALLURU
[protected]@gmail.com
Mobile: [protected]...
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M
mohann
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Overcharging on Cell phone

Address:Mumbai City, Maharashtra

Dear Sirs,

I have a grievance against Matrix Cellular and their services.

I went to Japan on 26th June, returning on 14th July.

Since Indian cell phones do not work in Japan, I took a connection from Matrix (cell no. [protected]) wherein they gave me a cell phone instrument and the sim card for use in Japan.

The billing was to be done subsequently. Hence it is a post paid...
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M
monik64
from Ludhiana, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Matrix Country specific SIM

Address:West Delhi, Delhi

I got a call from Matrix (Ms. Jaspreet) to enquire if I wanted a SIM card for my forthcoming visit to Japan in June 2010.

I took this Matrix SIM card for my visit and returned on the 2nd July. Since that evening I have been trying to contact this lady and he cell phone's switched off. I tried calling their "Customer Care", but their standard reply day after day is that "Ma'am, your SIM will be collected...
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M
meetrahul1984
from Kolkata, West Bengal
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extra bill

Address:North Delhi, Delhi

Sir,

Few days back i have taken country international specific post paid cards from MATRIX CELLULAR SERVICES for australia and singapore and they given me two cards for the particlar countries .

After that they took photocopy of my credit card and block Rs.7500/- as initial security amount as there company policies.

After my visit to both the countries once they charged Rs.5662 from my credit card...
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L
lajji
from Mumbai, Maharashtra
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unnecessary n excess billing

Address:Mumbai City, Maharashtra

i had gone 2 turkey n so i bought a matrix world calling card..matrix people r big time loosers n cheaters. i coludnt make any calls nor receive any calls..if i call on der toll free no also dey chargd me 4 dat..n so my bill shooted up like crazy.. i have neva seen such people who cheat like dis by lying so mch..inspite of sending dem SMSes dey yet din solve my problem n instead my bill incrsd so mch coz i was calling customer care which...
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A
adhok15
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Charging for Toll Free numbers

Address:Chennai, Tamil Nadu

I had been to USA during May 2nd till May 16th of 2010 and took a Matrix Cellular phone(mobile no. : [protected]) . I had to attend official calls and hence used the DSNL Conference bridge which has toll free numbers worldwide.

All toll free numbers start with either 800 or 8 and I used it in US and Germany(In transit). I was shocked to see that the first month Rs. 3500/- was debited from my credit card account and the next...
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J
J.Seetharamaiah
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Take over money

Address:Visakhapatnam, Andhra Pradesh

Sir
Sub: Matrix Shares surrender Money-reg
Ref: INE 604D01023; J.Seetharamaiah

I wish to bring your kind notice that I have 25 Matrix shares in my Demat Acc No:10275534 with a ID of: INE 604D01023. I heard that the Matrix Company was winded and merged with other company and returned the money. As I was shifted from residence from Visakhapatnam to Dehradun unable to receive any letter from the company. Now...
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D
Deepak Kasthwal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Incorrect Billing

I took a Matrix connection in october '09 for a month while I was travelling in Europe. The customer service agent came to my office and promptly did all the paper work and delivere the SIM. On my return from UK I had called up the customer service to have the sim card collected but I was told that I can retain it without a charge if I am travelling again to Europe. After receiving a new Bill on 31st December for Rs. 1538.8, I called...
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S
Saurabh
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Wrong Information

I am a student and doing my masters from United Kingdom. Before leaving India I took matrix sim card as they were promising very less call rates. But things were other way around as the local connections what my fellowmates are using are cheap comparatively.

Also I had given some voucher while taking connection which according to company agent was supposed to give me first three months waiver of rent. I did not get any such...
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K
karishma mahtani
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrongly charged US bill.

I went to the US and had taken a matrix card for my trip for a period of 25th August to 7th September 2009.Mr.Gaurav Datta had given me the phone.I eceived the matrix bill on 16th September 2009 for the amount of Rs.9079.80.I immediately called the representative and pointed out the discrepancies and calls not made by me. He put me on the Shibumi Chopra(head of dept)saying that she will look into the matter and credit the amount of the wrongly...
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