Matrix Cellular Complaints & Reviews

Reference to the legal notice issued through Legal Knights Law firm, advocate and solicitors, chamber no 403 block 1, Delhi high court, New Delhi
Refering the news paper adds MATRIX SIM cost while you travel interntional, I want to use their service.
The matrix cellular, tried to swap my ICICI CREDIT CARD with out any information, that means they send the usage bill or i have used in out of India, they informed that if your...

Hi,

I took a matrix sim card for my recent trip to Australia and these guys are cheaters of the highest order. As against a rental of 999 , they charged me 3200 for my trip and my total bill came for 5500. Given that the purpose of the card was to save money, it clearly didt serve that. Their tariff structures are very opaque and there is no way to ratify it.

Please dont use their service. They are sophisticated...

For my travel to Europe, I, Shreya Jain, resident of Flat #309, Apex Residency, Anand Nagar Colony, Khairatabad, Hyderabad had approached Matrix Cellular International Services Private Limited to buy an international SIM card. For my travel, I brought 2 SIM cards from Matrix the numbers of which are +[protected] and +[protected]. Upon signing of the agreement with Matrix, I was told and given the tariff cards that there was no fixed charge...

I WANTED TO CARRY A MATRIX SIM CARD TO BELGIUM & HOLLAND FOR MY PERSONAL SAFETY. I HAD REQUESTED THE SERVICE PROVIDER NOT TO ACTIVATE THE GPRS ON MY SIM, AND I DID NOT WANT ANY NETWORK CONNECTIONS LIKE THE FACEBOOK, WHATSAPP,E-MAIL OR BLACKBERRY SERVICES. I ONLY WANTED A PLAIN SIM FOR BOTH THESE COUNTRIES WHICH HAS FREE INCOMING CALLS, PAID SMS AND OUTGOING CALLS FOR MY SAFETY. I HAVE BEEN CARRYING THE MATRIX SIM TO MANY COUNTRIES LIKE...

Dear Sir / Madam,

I’d like to bring to your attention that Matrix Cellular Services has sent me a legal notice and has on several occasions threaten through phone calls.
I have been charged incorrectly and have written to them for proper clarification but the response received is not satisfactory.
To give you a background., I had taken their services for my official tour to Singapore from 5th Feb to 16th Feb...

I took a matrix sim card for 7 days while travelling to thailand during
june 2012.The signal was only available for 1 day after which no service was provided by matrix. After my return to india matrix wanted the sim card returned. I told them that I need my security deposit back in order to return the sim card but they DID not return my deposit. After 1 month matrix sent me a bill for rs.2, 505 which I refused to pay because there...

As per the amount charged the matrix has charged a heavy amount for the Holland mobile. I had asked for a cheaper plan and these people misguided with plan of euro 2.79 per minute and a surcharge of euro 0.34.I was also not provided any free hand set. They have already taken a security of Rs.6000/- . They had kept many things facts hidden. if the call charges exceeded more than the security deposit why didn't the call get disconnected....

In May this year I had taken an overseas trip and for the first time taken a SIM card from Matrix. None of the Sim cards worked and these guys had assured there would be no problem. After coming back i told them about the problem so they say I should have contacted them from overseas for a card replacement.

Even till today i get calls from matrix asking me to pay up after making their executive understand the issue which everyone...

DON'T EVER USE MATRIX!

I had travelled to New York for a summer exchange and found out about Matrix. I called them to enquire about their rates and their packages and they sent a representative down immediately to explain everything to me. After signing the contract and getting credit card information (that they weren't authorized to use unless the payment wasn't being made by us), they left me with my sim card...

In the month of October 2010 I had visited USA on a personal trip. So that I am connected to my dear ones, I decided on taking an international calling card. In spite of the wonderful time I had during my vacation, the memories of the trip are offset by the horror called Matrix Cellular Services Private Limited.

Foremost, when the sales person of the company visit my office to handover the Sim Card, they charged my credit card...

Sir,
This is with reference to the complaint filing against usage of Matrix cellular services. I am a student and I had visited on behalf of government of India for a scientific tour. As a matter for telecommunication I had taken a sim from matrix cellular services.I had asked them to provide me a sim with the cheapest call charges. I had paid a security of Rs 6000/-. As per their rules they were subject to provide me a handset too....

Hello,My name is Ashish Khandewale. I am a student currently studying in london,uk.Before leaving India MATRIX cellular company's employee Mr.Ankit Agarwal called me to discuss about international simcards. I went to his office and he said I wil be having free calls in uk and free 100 mints to india. When I reached uk I found that I got charged for every call I made and got bill of rs 8000.. I called company and asked details,I found...

This is regarding MATRIX sim card taken by us: No.:[protected] and account code 576455. When we had taken the connection, we had given them a CITIBANK voucher which gave us benefit of 100 minutes free talk time to India and the same had been approved and accepted by the Matrix representative Mr. Bhaskar Singh. The same had also been forwarded to the data team at Matrix. However, when we return back and the bill is provided, no discounts...

I was travelling to Spain and needed a SIM and a datacard. Mr. Hardik Gutka, the Sales representative of Matrix, told me that I can choose a plan where I won't be charged for browsing. However, the hidden truth was that I was going to be charged for browsing. Mr. Gutka, didn't even provide me a copy of tariff nor the CAF. I took a card for 20 days. According to the system, my usage was high on the first two days i.e. June 2 and...

We got Matrix SIM cards for our travel to Bali via Singapore.

1)They told us our Singapore SIM would come with no extra charge - It did!
2) We were supposed to get some kind of tariff card by the sales guy - We didn't
3) To save on calls we were supposed to use some other code instead of country code - We were not informed about this.
4) In the info sheet, the only way mentioned to call any number...

Sir, this is to notify that I have been mentally harassed by matrix for an incorrect bill made under my name for the Sim card and data card usage in Singapore. I have been to Singapore on a business trip ofr 18 days. I got a Sim from matrix which was a plan for Rs. 5000 as a guarantee. I got an email during the trip for a payment of Rs35000 and on the failure of the payment my services were disconnected in the mid of the trip. It was a worst...

Hi ,

We have taken a International matrix sim in OCt (2011)last year for 5 days. 6444 was paid to the agent sent my the matrix team after a couple of mail exchanges. once the payment was done , i received a SMS saying 901 rs is pending , The customer support said that would be adjusted with the security(2500) which is already paid. Now after 8 month (june 2012) i being harassed and all my friends and relative have been called...

I had taken a Matrix sim card on my visit to mauritius from the 8th of May till 15th may 2012.

On receiving the bill details from matrix, I have noticed that in the few calls made by me the call durations have been increased.
I have the logs for all the calls made from my mobile phone which shows a completely different duration for few calls, and there are few calls where the duration given are correct.

I...

Hi,
I had purchased a Matrix SIM card from IGI airport Delhi and this turned out to be the biggest mistale of my life. They had blocked an amount of Rs. 5000/- from my account as pre-sales authorization. Now they have used my credit card without informing me to deduct the entire bill amount. Their sales represntative did not inform me that something like this would happen. I would like to lodge a formal complaint against this modus...

Hello,

From Matrix Cellular, Mr. Sagar – [protected] came se selling SIM card as my in-laws were travelling to US.

The card was handed over to some were around 26th /27th Apr 2012, and started working from 11th May 2012.

On 29th May 2012 (India) I got a call from some of the executive, that the one month period is completed, and SIM will be deactivated, I said I need to speak to someone about...