Matrix Cellular Complaints & Reviews

Matrix Invoice # ATTG3269594.

I am an employee of HCL Technologies Ltd. I went to USA on an official trip on 30th Mar and returned on 7th Apr. I got an international SIM card from Matrix for the trip. The sales executive showed me a tariff code ATT10112ACCh and informed that the tariff was exclusively for HCL. I got the bill for Rs. 3936.48 after two weeks. Later I found that the tariff code for HCL was actually ATT0313HCL...

I took Matrix SIM card for my phone and data SIM card for my iPad during my one week travel to USA in February 2013. I was told the billing plan around usd 80 for 1 GB download and if its exceeding the limit then the matrix cellular company would adjust the bill by paying usd 10 per GB for additional usage. I used the data card just for calling home and downloading my Simple emails with very minimal attachments. And believe it or not I have...

I had purchased Matrix number 04237519 in Jan, 2013 while travelling from India to Mauritius since they offer 15 minutes of daily free outgoing calls to India.
I had spoken to 3 different customer care executives regarding bill plan. All of them offered me the plan as follows:-

Rental of Rs. 999 for card validity of 10 days.
Free unlimited Incoming calls while in Mauritius
Daily Free Outgoing to India for...

Hello Sir/Madam
I am Sam, Cinematographer/Film maker from Kerala I took a sim card of matrix while i travel to Dubai. And in my tariff plan they wrote an amount of 1.5 dhs/MB but on bill they charged me 6027 Rs for 65.297 MB it is 92.30 Rs / MB. and send a bill of total amount of 6699 Rs. and while I am asking about that on costumer service, They are not ever responding well.. what shall I do for that now? could you please help me...

I used 2 matrix cellular SIM cards in connection with foreign travel and I paid the charges immediately on receipt. After a few days I was sent another bill which included multiple sms (purported to have been sent even when the SIM was not in the phone). Apparently these sms are some kind of special / premium services which Matrix is not able to explain (each sms is charged at over INR 200!). I have written many e-mails but the standard...

I was to travel to Germany between 12.06.2012 to 16.06.2012 for business purposes to attend an International Sales Meeting in Berlin approached Matrix Cellular for securing a local SIM card for Germany required for making only phone calls as the company is in the business of providing SIM cards of different mobile telephone operators of different countries. The requirements of SIM card were communicated to an executive at Matrix. I completed...

hello sir,
on our recent trip to hongkong we took four matrix sims with us , two each for macao and hongkong . one sim in macao was not operational and when we send the message to the matrix customer care we were called by them several times to rectify the problem, which itself was not rectified . to our astonihment we were billed for all the customer care calls and also we were charged for a call to our aircel no. that...

Dear Sir / Madam,

I’d like to bring to your attention that Matrix Cellular Services has provided me deficient services, a fraudulent bill, have charged me wrongly and sent me a legal notice. They, instead of addressing their service gap, are threatening me of taking a legal action against me.

I have been charged incorrectly and have written to them for proper clarification but the response received is...

Hi.

I have purchased 4 user escan internet security on 14/01/2013 from your dealer in Bangalore, Two week after, i was send to home town in Delhi.My brother tried to installed home pc but every time,it is showing that license key is not vailed. Whenever I want to register the process and put the License key it shows that your License key has valid. Also inside box mentioned key valid in Karnataka only but last year i purchased...

Hello All

I have taken a SIM card from Matrix for use in Egypt on Jan 18 2013 and got the number [protected]. I asked and gave a copy of Egyptian Visa but was assigned a bill plan for UK from Matrix sales rep.

After coming back I was charged as per UK plan an amount of INR 10902. Which is incorrect and I made a complaint regarding this to Matrix on 4th Feb 2013. The complaint number is SU[protected]. I asked matrix...

We are having a corporate agreement with Matrix and had disputed a particular bill sent to us in 2010. This showed a series o[censored]sage which did not appear normal. We complained to teh branch representative in Banagore, Mr. Velu, who at the time orally assured us that this bill would be corrected. The account statements kept on coming along with Late payment charges.
Velu assured us that this would be rectified. Now Matrix filed a case...

Customer Agreement Form Number - T[protected]
United Kingdom Mobile Number - [protected]
Tariff Plan Code MUK4990912s12
Rental Charges 499.00 (Per Trip [15 days]

Hi ,
I have taken a SIM for 15 days for my UK Trip at Delhi Airport. I specifically mentioned at the time of purchase that I will be required only for 15days and no more extra days. The Desk guy assured me so I took the SIM.
When...

i opted to use two sim cards for dubai and was told of plan by their executive mr. C that the lowest plan is something rs. 600 and there would be free calling between the dubai no. upto certain limit and free incoming .
However to my surprise they have charged me for the data services not used by me at all on bote sims amounting to about rs. 8500 plus and on asking them to revert the charges the reply is same that the GPRS is preactivated...

Dear friends,
I want to share my problem with matrix cellular services pvt. Ltd, 7 khullar farms, mandi road, mehrauli, new delhi. On my visit to china i contacted matrix to provide me a sim card. They immediately send there representative to my house to hand over the sim against an advance payment of rs. 6000. I was impressed with the fast response. But when i saw my first bill of 5 days it was rs 5800 i was shoked and to my surprise...

Hi,

I took the Matrix Cellular services for Mauritius from 29th Nov - 5th Dec at a plan of 999 where I was promised 10 minutes of calling back to India free of cost and an additional Sim card for my spouse (Free of Cost). I made sure that I did not go beyond 10 minutes of free calling and other than that there were a few local calls.
To my surprise they charged me 1578.59 on my Credit Card, I did not bother to talk...

I would like to report the unfair trade practices followed by "MATRIX Cellular International Services Pvt Ltd" to sell their international cellular service plans to customers based on false tariff / plan information provided by their sales representative.

Recently, i had to travel on business visit to USA for a month and subcribed to their international cellular service plan. This plan - "ATT30wh0911s12",...

This is Mr. Tonmoy Gohain from Sivasagar, Assam. I took three MATRIX SIM CARDS while going to CHINA on[protected] bearing sim card nos. (a) [protected] (b) [protected] & (c) [protected] . We left China on 6th Dec'2012 & the person who was using the SIM bearing NO. [protected] left China on 2nd Dec'2012.
Surprisingly enough , WE WRE BILLED AND THE PAYMENT DEDUCTED FOR SIM (a) & (b) AS FOLLOWS:
1. On 7-12-12...

Dear Sir/Mam,

I travelled to Singapore from 25th nov 2012 to 02nd dec 2012. So I needed a local a SIM card and data card during my visit in order to avoid any roaming charges on Indian card. My budget was around 2000 to 2500. And I came to know about a good local deals from matrix executives. A big mistake I heard to them!! A lady called Shivani came to my place. I informed her about my budget and she suggested me about this...

Hi

I am Ajeesh Damodaran, taken a matrix sim card (+[protected]) on sep 30 2012 at Cochin international air port Kerala.The customer executive Mr.Rajeev (91-[protected]) who was given the connection for me. When i took the connection he told me that it is prepaid connection and i have to pay only Rs 500 and will get free calls for Rs 500.He asked me the copy of my credit card and address proof and he told me the amount 500...

Reference to the legal notice issued through Legal Knights Law firm, advocate and solicitors, chamber no 403 block 1, Delhi high court, New Delhi
Refering the news paper adds MATRIX SIM cost while you travel interntional, I want to use their service.
The matrix cellular, tried to swap my ICICI CREDIT CARD with out any information, that means they send the usage bill or i have used in out of India, they informed that if your...