Mega Cabs — Booked a mega cab taxi, on april, 9 2017 for april 10 2017 i. E. One day advance with pick up time 04.45 am

Address:	Amritsar, Punjab, 145001
Website:	WWW.MEGACABS.COM

Booked a megacab as per the details in the subject. Got confirmation immediately at the time of booikg. On the day of pick up i telephoned at least thrice the office of the megacabs continuously from about 4.30, and every time told by the operator that it will reach you soon. Ultimately, i received a call from the driver of the cab at about 4.48 am that taxi will reach you soon. Then, i was told thrice from the operator as well as the driver end that the taxi is on the way. But at about 5.05 am, i was sent a regret sms that the megacabs is unable to provide the taxi service, while me train was slated to depart at 5.15 am. This is indeed a malpractice and amounts to harassment besides deliberately causing delays that amounts to loss in attending the usual personal and official engagements. This is very serious that causes willful loss to the client who has been a loyal and regular customer of the megacabs. I feel mentally and physically tortured, and such an irresponsible act made me to stand outside my house and beg for a lift to the railway station, the destination point.
For causing me torture and the failure to provide me the service against the consideration that i have been paying regularly in the past, i put up my claim for the damages that the company has caused for none of my fault. I would like you to respond immediately.
Dr satish verma
111 anand avenue near jairath clinic
Amritsar. Email: [protected]@gmail.com