Metro Shoes Complaints & Reviews

I have bought the shoes from metro shoes on 24/112011 from 32The Mall amritsar .After Approximate two months the cottrage started removing from the upper and side portions of the shoes .then i move to the showroom regarding the complaint,the company has done nothing and give me the shoes by just polishing the shoes .now after two days the cottrage again started removing from the shoes ..the shoe cost is 2490.00rs.and the distance to the showroom from my house is 80 km up n down ..i have visited three times regarding thr complaint

I wish to lodge a complain for this horrible experience that I had at Metro showroom today. I had taken a pair of shoes day before yesterday, and to my surprise they are hurting me very very badly. I not even wore them for an hour, and my feet were paining, toes bruised and red. I am not even able to walk in them.
I took them for replacement to the shop where I had purchased them (Forum value mall, Whitefield, Bangalore), but Mr.Vasim (Assistant Manager) is not ready for the replacement. He said as I have worn them, he will not do exchange, he can get them repaired. I don't want to get them repaired as theres no guarantee that they will still be ok, as a shoe which can hurt so unbearably in just half an hour, cannot be comfortable even after any kind of repair. I mean what can they do, just expand it little bit, that will not solve the issue as it is hurting unbearably. What has made me more suspicious of the services of Metro is that, on my asking about the Manager of the shop, Mr. Vasim said that the manager is on leave, then i asked his phone number, and Mr. Vasim said that the manager has left his cell in the shop itself today. If the manager is on leave, then how come he came and left his cell in the shop. I asked is there any other number where he can be reached, Mr. Vasim said that we never contact him, he contacts us. On asking his email id, same kind of response, 'we don't know his email id'.
What kind of Assistant Manager is this who cannot reach his Manager?? I mean is this the way to cheat customers? A shoe is supposed to comfort the feet, that is a prerequisite for it, and if it gives unbearable pain and bruises, then its not fit at all. This is a manufacturing defect as they have made it too hard. If this is the kind of services that are given to a customer, then I am sorry that I ever went to Metro to get myself a pair. I will advise all my acquaintances not to visit any Metro showroom as the shoes are not comfortable and the managing staff tries to cheat the customers. I am so disgusted by this behaviour that I have decided to go to consumer court if my request for exchanging the shoe is not agreed on.

Pl find the below spate of e mails written to Metro Shoes Mgmt yet there is no action.
Hi;

This is in reference to my complaint regarding the above subject;as there was a sale announced I purchased 5nos shoes from this outlet-2 for me;2 for wife and 1 for son.

Since my wife has an ample collection she decided to wear one of the shoes later.But to our astonishment;the sole got completely broke when she tried to put the same after three months.

We did went to the outlet to explain the staus but we were shocked to find that the manager did'nt entertained our complaint and gave a very vague reason of not using the same for so many days;hence the sole broke.

My urge is when you announce/publish in papers to provide a genuine sale to customers then why you are hesitant to take care of your regular customers.

Pl look into the matter and reply accordingly or I need to escalate.

Thanks
Sudhir Chopra



Hi;

This is in reference to my complaint regarding the above subject;as there was a sale announced I purchased 5nos shoes from this outlet-2 for me;2 for wife and 1 for son.(bill no 29327/dtd 01/03/09)

Since my wife has an ample collection she decided to wear one of the shoes later.But to our astonishment;the sole got completely broke when she tried to put the same after three months.

We did went to the outlet to explain the staus but we were shocked to find that the manager did'nt entertained our complaint and gave a very vague reason of not using the same for so many days;hence the sole broke.

My urge is when you announce/publish in papers to provide a genuine sale to customers then why you are hesitant to take care of your regular customers.

Pl look into the matter and reply accordingly or I need to escalate.

Thanks
Sudhir Chopra