[Resolved]  Samsung Mobile / Ace Plus — Network problem with 64k sim card

Address:

Bhavnagar, Gujarat

Sir,
I purchased SAMSUNG Galaxy Ace Plus(S7500) mobile on 4th April, 2012. With regarding to that insturment, i’m having problem of network failure. For this I submittted phone to the samsung service center in my hometown,bhavnagar on 2nd April, 2013. Service station took 2 days for curing my problem and called me on 5th of April to pick up my phone. But when I inserted my sim card, the problem remain the same, no network. So asked them to solve the problem but they couldn’t done the same, instead they gave me the excuse that because your sim card is 64k this device is not configured to it and will not accept it. I explian them that i’m using the 64k sim card since I bought the phone and it worked fine since then, so then why my mobile is not accepting the 64k sim card now, and even i replaced the sim card from AIRTEL but they did not accepted my concern and argument and told me to contact their ASM, Ahmedabad (Mr. Himanshu Bhatt). So I did the same and called ASM, Ahmedabad but he also gave me the same excuse again and again. Ironically he asked me to change the service provider cause according to him AIRTEL has the problem with the S7500. But I refuse to take his argument and he asked me to lodge complain on Samsung Call Center.
On 5th of April I called the call center for the first time and lodge my complain regarding my phone, (my reference no.[protected]). I was asked to wait for 24 working hrs. for a call back. On 6th of April I received the call from the Call center and they executive on the other end gave me the same excuse which I already got. So I refuse to accept it then I was told I will receive senior level call from the company within 24 working hrs. but I didn’t got any call from company. So on 11th of April I called the call center and ask for my query, this time I was been refused to any kind of either repair or replacement. Instead given a new excuse by executive that my phone is a smart phone so it needs to upgrade software as well as sim card also.
I have been tired of getting different excuses from different people, my mobile is still with service center and yet not resolved. My point is, if my sim card was working fine with my device why it cant now and even it is working fine with other Samsung mobiles, anroid devices, and other brands. So if they are calming that its because of network or services provider or sim card problem, its not true.
I have tried hard to call and contact different person but they are not able to address my problem. So I would like to take your help to solve my problem with Samsung. Hope you will raise my issue with Samsung company and solve my problem

Thanking you.
Ketan Dholetar
1936, B 1/3, Ashapura Krupa,
Rupani, Bhavnagar – 02
+[protected]