Sony Ericsson Wt19i — Spare not available for Sony ericsson WT19i

Address:

Chennai, Tamil Nadu

I got a mobile 6 months back, it was a Sony ericsson WT19i. After few months, the left button on the phone stopped working (Back button). It is a touch phone. The first complaint register for with Accel Frontline was on 25th Oct 2012, because they are the authorised service provider for sony ericisson mobile at chennai.

I received the phone on 29th Oct 2012, it took 4 days for them for doing a software update on the mobile. They ensured that the problem is solved. But on the same day, the problem started and the phone was sent to service on 2nd Nov 2012, The service center engineer informed that the touch need to be replaced and it will take only 2 weeks for the replacement.

Based on this commitment, i have given the phone to the service center engineer. Today 29th Nov 2012, this is the third time i will calling after the second week, and now he is giving the answer that the part is not available and may take another 15 to 20 days for the spare to be received.

So right now from 25th oct 2012 till now I dont have my Sony ericisson WT19i phone. Kindly advise.

Madhu T R - Contact no :[protected], email ID : madhu.[protected]@gmail.com