[Resolved]  Sony Xperia Neo L - Mt25i — Mobile Not Yet Repaired

Address:

North 24 Parganas, West Bengal

I had purchased Sony MT25i, IMEI NO-[protected] from The Mobile Store dated 15th August,2012.

I had submitted mobile in Accel Frontline Ltd. (Sony Service Center), Kolkata, Job No.-W[protected] dated:-15th Nov,2012.

I have complaint regarding same, still (dtd.27.11.12) I have not received my mobile from the service center, As per service center complaint that Sony Company not able to send Mobile Parts on time & thats the reason my mobile still not repaired.

I want to inform that the service centre is not informing that how long would it take to get it done,whenever i am calling them they are saying either few days or 3 days,when would it actually come to an end. Why is service so poor that parts are not reaching or provided to the service centre. I had spoken to service centre several times but i am not satisfied with their solution.

I am not able to understand Mobile purchased not more than two month, then why these problem happened, Second thing Customer service center also not taken Priority for New purchased mobile. My work is getting hampered now you tell me how do i manage my work without mobile or who pay me for all the losses that am going through.Its big harassment or did i make any mistake by buying a costlier Sony Moblie(paid 19K)

Please help me getting it mend at its earliest and take necessary steps to improve the service facility to the customer.

I had co-ordinate with below contact details:-
1) Accel Frontline Service Centre Sony Company:- [protected]
2) I had Co-Ordinate with Sony Company Customer care[protected]


Rgds
Khushboo Ghosal
[protected]