Morestore — store functioning with faulty swiping machine

This is to record my complaint against the service extended to me at your more department stores located at pammal, chennai.

On 4th november, i had been to your store, purchased groceries and other products and at the payment counter, i gave them my idbi bank debit card for swiping to settle payment.

Immediately, i received a message in my mobile that a sum of rs.716/= was debited from my account.

But your staff informed me that the swiping machine reports ‘transaction failed’. And hence she insisted me to swipe my card again to settle the payment. I told her that already a sum of rs.716/= was debited from my account and how i can swipe again and again for settlement of a single bill. I returned the products and requested her to cancel the transaction. I was informed that this amount will be credited in my account within a couple of days.

No amount was credited to my account despite lapse of one week’s time.
When i approached them again in this regard, they advised me to contact ‘customer care’ services of idbi bank who have issued the debit card.

Why do the store function with faulty swiping machine…?.

Why punish customers to contact the ‘customer care’ of the bank which issued the debit card….?

I am a regular customer and always press ‘good’ as my feed back at the end of every transaction.

Please look into such complaints. This complaint is not about the staff or product, but about the services provided.