MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

PATHETIC SERVICE MEANS = MTS
I BOUGHT MTS DATA CARD ,WITH HELP OF POOR MTS DATA CARD I AM NOR ABLE TO CONNNECT WITH BANKING WEBSITES AND RAILWAY SITE ,IN MY LIFE TIME I NEVER ABLE REACH THE CUSTOMER CARE CENTER .

I AM IRRRITATED BY THE SERVICE GIVEN BY MTS, EVEN THERE RECHARGE VOUCHERS ARE ALSO NOT AVAILABLE, PATHETIC SERVICE MEANS = MTS

Hi ,

I have taken a MTS broadband connection (prepaid) and the data card number is [protected]. MTS said that the speed will be upto 3.1 mbs and maximum speed I am getting is only about 500 kbps. I contacted customer service for help and every time they just gave some reason and not willing to lodge a complaint.

Today, 10th sept. 2010 at 10:30 am, I dialed their number and after waiting for 15 minute I got a lady who even does not know how to speak english. This is making me sick about MTS service.

I explain the problem, I don't whether she understood or not as she didn't even acknowledge about my issue.

As usual their first response, after 15 GB o[censored]suage, speed will go down. This happen anytime you called them. I am very sure that I haven't crossed 15 GB. I have had enough of this explaination so i requested for a supervisor. To my surprise, she stop saying a word for aboout 4 minutes and she hanged up the call.

I am not calling them again as it will take another 20 minute to reach them.

Please take up action against this company for making false assurance about the speed and misrepresentation of their product. To be specific, their ad says unlimited download for 999. This ad mislead customer and only trying to earn extra money by cheating people.

Ram

Hi

All I am having MTS mobile +91-[protected] , everyday i am gettting calls from customer care , one day i got call from MTS customer care cell for caller tunes I pick the call the disconnected after that it actomatically actiavted the caller tune to my number , i called to customer care but they saying they dnt know , answering a call and disconneting they charged me Rs.15, but i did not activated the caller tune.with out my permission they activated the caller tunes and they charging according their wish.I want an explanation for this with out my acceptance how they can activate the caller tunes .

I am Visanth from Edappally,Cochin,Kerala, a Software Engineer by profession. I have an MTS MBlaze modem no. [protected],ESN - 6c424ae5. Despite lodging several complaints about the almost non-existent connectivity the company seems to be doing very little about it. This after claims about being the FASTEST MOBILE INTERNET in India. It takes ten minutes to open www.google.com, and then the rest goes only downhill.

My contact no. is +[protected].

Dear Sir,

I am Jagdish, Manager, B4 Building, a leading monthly in Malayalam on total construction solutions, published from Kochi.

I confirm having purchased one 3.1 Sis. Modem on 23rd July 2010 from Vijitronics, AVS Building, Near padma Junction MG Road, Kochi vide their Invoice No.8663. The Produce Name MTS MBlaze hi-speed mobile internet manufactured by Sistema Shyam TeleServices Limited. The system is not
working satisfactorily (not getting the claimed speed at Kochi!!!).

While traveling from Mumbai to Kochi in Jet Airliner two days ago, accidentally I came across an advertisement (Jet lite Vol. 3 Issue dated 2.7.2010, Page No. 67 of July 2010) released by MOTS. The said advertisement clearly mentioned that I am eligible for Free Britannica Encyclopedia and 4 PC Games worth Rs.1450.00. I regret to inform you that I have not been given this offer from the concerned Shop till date.. While en-quiring over the Mobile No.[protected], the concerned person informed me that that Officer is already over some 3-4 month ago.


As a reasonable doubt and a matter of academic interest, let me pointed out you that how this offer is expired when clear advertisement mentioned in an Inflight reader of July 2010?

I shall be grateful if you would please investigate the matter and let me know the position at the earliest and arrange to render the offer package to me at the earliest.

A line in reply is expected.

If you are unable to express the right reply, would you kindly arrange to mention the e-mail address or phone number of your superior to enable me to take up this matter, by return?

Thanks & regards,

K. Jagdish, Manager, B4 Building,
Builders Publication, G1, Lake View Apartments,
Toc-H Road, Vyttila, Kochi.

Mob: [protected]

hiii i bought mblaze after searching a good wireless connection for 3 days...but i made a big mistake ....its very slow not even touching 300kbps of speed. MTS IS A CHEATER NO SERVICE NO HELP.. RESPONSE...DEAR SIR I AM PLEADING U TO DO SOMETHING AS MY WORKS ARE PENDING ATLEAST GET MY MONEY BACK AS IAM A VERY POOR PERSON. OR ATLEST MAKE IT FAST.......THANK U . NOTE ; SPEEDS OF MBLAZE ARE CONSTANT AT JUST 0TO240KBPS ..AND EVEN FAULTY SPEEDO METER. FOR 256KBPS ITS SHOWING 900KBPS.....MTS A CHEATER

Sir,

I have bought a MBLAZE (MDN no. [protected], S/N no.[protected] ESN no. 0D506987)data card from V.Connect(102,N.S. Avenue,Serampore,Hooghly, West Bengal) on 30th June,2010. I have some network problem, but MTS sales person(Mr. Vishal Sharma)said if you use extension usb cable and register the connection then there would be no problem in network. I did it as per his advice, but the problem has not solved. I told them to look over the matter repeatedly but they did not cooperate me. I went to MTS company regional office at Saltlake, they told me 'your connection is disconnected'. So my problem is not solved and get no money as return

Dear Sir,
I had recharged my son's MTS Blaze connection on 29/05/2010, for Rs. 595/-.
MTS NO: [protected].
The amount was not credited to his MTS BLAZE account to date.
The amt was deducted from my Standard Chartered credit card statement of June 2010. Transaction no: 74568220149800068400033.
Kindly look into the matter and get the amount recharged or else please refunded to my Standard Chartered account, at the earliest.
Thanking you ,
Pradeep A Menon

[protected]@yahoo.com

I regret to inform you that your KHAIRATABAD Railway Station MMTS ticket counter staff are hopeless and worse to issue tickets.. always issuing delay .....most of the passengers were not taking tickets due to neglegance of ticket issueance.. Also note that today morning i renewed my monthly pass @ 550/- train-cum-bus pass ... due date is today i suppose to renew tomorrow monrning but advance i renewed but that gentlemen those who issuing tickets at Khairatabad Railway Station he renewed today onwards instead tomorrow, when i requested also not listening.... such a lousy service....we are requesting to do tomorrow but no listening and may be not aware of this subject..... Kindly arrange good young and dynamic person those who are having good knowlege in all aspects as Ganesh Ustav period. Kindly inspect the same and do the needful... Moreover Khairatabad Station maintenanfce is the worse... NO PROPER ANNOUNCEMENTS, NO PROPER TOILETS.... NO CLEANING.. ONCE RAINY STARTS ALL DRAINAGE WATER COMES TO KHAIRATABAD STATION ITSELF.... BAD SMELL DUE TO ADJACENT MUNICIPALITY GARRAIGE / DUMPING YARD..... NO PROPER COMMUNICATION...WHETHER TRAIN IS IN TIME OR NOT?????? WHAT IS THE ROLE OF HYDERABAD / SECUNDERABAD DRMS... THEY PREFER TO BEGUMPET / HITECH CITY ONLY INSTEAD KHAIRATABAD... PLEASE NOTE THAT KHAIRATABAD IS THE MAIN STATION.. IMPORTANT TRAINS WERE ARRIVAL / DEPARTURE HEREITSELF... NO PROPER COMMUNICATION... POOR STAFF EVEN NO FIRST AID... 3 MONTHS BACK ONE PERSON INJURED HENCE WE REQUESTED TO ASK FIRST AID BUT NOT AVAILABLE IMMEDIATELY WE CALL TO 108... KINDLY EXPEDITE????? WHAT IS THE ROLE OF DRMS / CHIEF OPERATION MANAGERS??????? WHO IS THE MAINTEANANCE INCHARGE OF KHAIRATABAD STATION.... EVEN THAT TEA STALL IS WORSE... IS IT TEA OR DRINKING WATER?????? AFTER NIGHT HOURS NO SECURITY... EVEN NIGHT WALKERS WERE AFRAIDING WHILE DOING NIGHT DUTY... WHILE GOING TO STATION TO RAJ NAGAR ADJANCE TO KHAIRATABAD... NO SECURITY... NO SUPERVISOR....

I HOPE THE ABOVE IS IN ORDER AND TODAY I LOSS MY ONE DAY TICKET JOUNREY DUE TO NON-PERFORMANCE OF KHAIRATABAD STAFF THOSE WHO ARE ISSUING MMTS TICKETS NOT IN RESERVATION TICKET COUNTER.... THAT COUNTER IS GOOD COMPARED TO MMTS????

KINDLY INSPECT THE SAME ON TOP PRIORITY.......... MOST IMPORATNTLY NO HELP DESK AND NO PROPER ANNOUNCEMENTS... WE FORGET ANNOUNCEMENTS... ATLEAST PROPER INFORMATION IS REQUIRED.. ONLY MTNL PHONE IS THERE BUT STAFF IS USING.... IT SEEMS... I SAW ONE ANNOUNCEMENT COUNTER BOX.. NEVER WORK... WHOSE RESPONSE??? NOBODY IS BOTHERED ABOUT IT??? JUST LIKE CENTRAL GOVT. OFFICE...... WHAT IS THE ROLE OF HYDERABAD DRM....

NO THANKS AND NEED PROPER ACTION AT YOUR END.

C KUMAR
[protected]@gmail.com

****DO NOT BUY MTS***
I agree, I bought MTS two weeks back... the speed is not atall good. Company makes tall claims of electrifying speed and people running on jet chair :) but in reality its junk.
After buying it, it worked for 3 days then my outgoing was barred, saying that proofs are not submitted. I had submitted them when I purchased this junk dongle.
When I again went to resubmit the proof they said ur photo is not clear, I went back and brought my PAN card, again they said photo is not clear, by now I was highly frustrated, but still i controlled. I went back and brought my passport which was accepted but now they wanted local address, I said I'll give vodafone bill but they said we dont accept vodafone bill bring rental agreement or voter ID.
This is too much, there is no process or procedure defined by the company. They dont have a clear cut set of documents required,
I stay in JAYANAGAR 5th block, I was coming down to BTM for this circus everytime.
The staff is a local, under paid, adhoc, untrained. I am falling short of words.
What the [censored] is this. pathetic service by a hopeless company.

I purchased a mts data card on 24.06.2010 and suddenly two weeks back I am surprised to find that it has been de activated with a message that the remote connection has failed for want of proper ID and password. My MTS no is
[protected].
I am going to file a case in the consumer forum for defecienc of service and will ask for compensation for the hardship caused if the matter is not solved within six days.

RAJAMOHAN

I purchase and MTS connection on 22nd Aug. General activation time for the product is 90 minutes. It took 5 hrs. I have no issues with this as it may some time take time to process. Now after it got activated, I tried to connect to the internet and I found it was running slower than an dialup connection. I had purchased a unlimited plan (Fair usage policy applied). According to the plan I should be getting a speed up to 3.1 Mbps. for the first 15 GB and the next 15Gb at a speed of 144kpbs CDMA 1X standard. But the speed i was getting was 20kbps. to 40 kbps. However the signal strength was full (4 bars) I called up the tech support. It ask to chose Hindi or English. I selected English, so all the IVR communication was in English but I landed in a queue where the representative was speaking Hindi, that’s not an issue though. Next I had already punched my Number on the IVR the representative asked the number again and ignored any hearing. They did 2 trouble shooting steps, 1) download a latest software from there site for windows 7 which I did and restart the computer. I did the same no change, 2) they asked me to change the setting from hybrid to broad band. It did not work either. They registered a complaint and said I will get an call from there back end team within 10 working hours. I didn’t receive any call from them so I called them back on 24th Aug. The representative didn’t bother to listen rather asked my telephone number again, I provided them with this they asked what’s the issue. I said I have registered a complaint They said "there is an critical issue in your area and people are working on it". I said them when I registered the complain I was in Gurgaon and now I am in Delhi I face the same issue so is it an all India issue. They said no and some will call me by 25th as 24th was an holiday so the issue may not have been fixed. I agreed. I did not receive any call or my issue was not fixed on 25th 8 pm I called back asked for there supervisor , response supervisor not available no one except a senior analyst, He explained that nether he can guarantee nor send an email confirmation but the issue will be fixed by 26th or at least a call from the backend team, They cant forward the call to the backend team as they work till 6pm.I waited and called them back on 26th 3:30 pm explained all the details again to the calling agent, he said I will get an call within an hr. Which I did not get I called them back at 5pm asked for there supervisor. He said I will receive an mail within 30 min from the management that the issue will be fixed by 27th. I did not receive any mail till 8pm I called back the agent refused to give to an supervisor, pretended he cant hear me where I was able to hear sounds in background
"call ghuma diya" .Then he disconnected. I called again the agent said I will receive the mail and a call by 27th. I also asked them the return policy they said unless I get a call from the back end they will not say that. Its 2pm and not received any call or mail from the company. I am amazed by the response of a company which claims to be one of the best in the country and the CEO grabbed some award too.. This irresponsible behaviour of the company hampered my work , my time, and added cost to my telephone bill . Each conversation was around 40 to 60 min and each time I performed the same steps with no remarks entered on there log. as the agent was not able to communicate any thing i said in my previous call.

Dear Sir,

I am having a M blaze device [protected] which I bought in the month of july from Croma store in Malad Mumbai.

The device was not working properly from the 1st day itself after visiting the store for 4-5 times my deviced for acceped by the sales person in croma store by the name of sharik after that the device was given back in the last week of july and the services were pathetic after 1 week of promotional offer I got the device recharged with the 999 scheme with unlimited downloading but the balance went to 0 on 13 aug and since then i am unable to use the internet.

After regestring the complaints on 14th 15th 16th 17th 18th & 19th of AUGUST 2010 request number are as follows : Q[protected] , Q[protected] & Q[protected] the complaints has not been resolved.

The customer service desk takes atleast 12 minutes to pick the call and every call last for atleast 30 minutes to register the complaint the dont care about the charges which I have paid for the calls.

Its like a mental torture which the company has given me over the last 7 days and then to the complaint is still not resolved and the last request has been placed today i.e 20 aug 2010 still the reply is that it will take 24 hours to resolve the problem.

The number of the nodal officer sharmila [protected] is never available which is always busy.

kindly help.

MTS guy called me and said "shall come to your office to give details about MTS data card" then i was said "yes come down". He given all information about the Data card after that i said "how i get purchase data card" so he said we delivered where you want and i am give you now if want, so i said please...
So we have completed all formalities and i purchased card from them.
But after next day i have checked my data cards balance that showing zero, so i have called to them but i am getting response not reachable... then i called to MTS call center but they said here it is no document submitted and also no any recharge happen on this data card...

So what i do now? Please help me out in issue...

Hi, As a promotional offer and advertisement shown in Television, I purchased MTS MBLAZE Broadband connection, where the company claims saying one of the fastest internet connection. I guess the govt before approving this company or publishing their advertisement in Television or news channel should examine the quality and their standards of these upcoming companies.

Modem which I am using at the moment is one of the hopeless network ever seen. Maximum speed I have seen is up to 500 kbps, that to twice. Generally the speed is less than 345 kbps. At the time of sales, the promotion people informed if you recharge for 999 plan, its unlimited, however after purchasing I came to know that unlimited refers to 30 GB, in that first 15 GB will run at speed of 3.1 mbps and rest 15 GB will run below 144 kbps, however in my case from day one internet speed is not gone above 500 kbps, and the minimum speed its worked was 27 kbps. Please find the screenshot which I have attached. At late night the speed was just 27 kbps. I have incurred huge loss of 999 + 899 for the instrument. I stay in B, T, M, LAYOUT, BANGALORE. People who are residing in this area I advise not to purchase MTS MBLAZE, but in rest of area at least it runs at the speed of 500 kbps.

One highlight to inform, one of the senior technician informed me as to why I went for MTS internet connection, you could have gone for Reliance Net Connect, as they are one of the best players in the market. When I escalated this issue to their HR, The employee of MTS called me and blasted over the phone, as I escalated his talks with me. This is something which is really not acceptable. His Name is Madan and he called from MTS Number #+91 [protected]. Due to the MTS employee wrong approach over the call, I feel that MTS Company is not the best player in market.

Friends I advise, not to purchase this, in case if you escalate the issue to anyone in MTS, they will take you for ride. I worked on this internet connection and MTS Company stands at the top of the list in complaints. Out of 100 customers, 96 customers are not happy with the service rendered by MTS MBLAZE.

Company will not provide you free test of their internet connection at your home, so friends when you are buying this connection, you are purchasing at your own risk, later do not feel sad.
I know the pain, as to how many times I have sent mail to their customer service and also the complaints registered with the call center. However its gone in vain. None didn’t show any interest, as they had already earned the profit which they got on the money what I paid to them.

BEFORE YOU BUY INTERNET CONNECTION, READ MY COMMENTS AND FOR PROOF I HAVE ATTACHED THE SCREENSHOT OF THE SPEED OF THE CONNECTION TAKEN AT 01:19(MIDNIGHT), STILL IF YOU PEOPLE WANT TO PURCHASE THIS CONNECTION, YOU ARE AT YOUR OWN RISK, GOD SHOULD SAVE YOU, AS MTS TEAM WILL NOT HELP YOU IN THIS REGARDS.

Hello,
I purchased MTS MBLAZE broadband internet.
From the date of purchase till today, i have not got the speed of more than 500 KBPS. I am unable to download any data at faster speed.

To give an example: I downloaded one song which is of 5 MB and it took more than 8 mins. If this is the case why I need to go for Unlimited 999 plan. More over I came to know that the speed what MTS say is 3.1 only for first 15 GB data, however after 15 GB till the completion of 30 GB, we will get speed of around 145 Kbps. In my case I am getting speed of only 216 kbps speed and at night after 11 PM, i will get speed of around 433 kbps. I checked this both on Hybrid and Broadband. Atleast in Hybrid I got speed of 433 kbps, if i switch this to Broad band, I hard get around 213 kbps. These were not informed by sales at the time they sold the data card.

Only by Email, MTS service team will say thank you for your patience, and we are working on it, and its almost going to be a month and no improvement in network.

I am a student. I have taken the MTS connection seeing in the hoardings. It cost me about 1k for the device and monthly 1k charges. From the day I have taken the connection I can only experiencing a speed of 10-15KBPS at max as compared to the offer like 3.1 mbps. I call ed several times to the customer care department but they are giving only one complain number every time and never called me back to resolve my issue. I am calling him everyday, like this way I have spent around 200 rupees on phone bill only. I have never experienced such worst customer service department in my life time. They deceived me by showing false offers. Noe they are not solving my issue nor taking my device back. What should I do ? It is heavy on my pocket to pay monthly 1,000 rupees for only 10-15KBPS which is equivalent speed of a GPRS internet connection which costs around 48 rupees/ month. They have also given the Nodal Officer[protected] and Appellate Officer[protected] phone numbers for higher complaints which always shows busy or they are not receiving the call at all.These are only to trick the customer. I wasted my money now I am frustrated.

Here is my E-mail ID : [protected]@yahoo.com

I am a customer of MTS MBlaze for broadband services. Recently, MTS has been sending messages to the device as well as on the registered phone for the services which exactly read "Triple Dhamaka Offer for you on MTS MBlaze!! Get 2.25 GB data usage (instead of 750 MB) on recharge of Rs.498. Extra 1.5 GB credited in 48 hours. Offer till 8th Aug."

Accordingly, I recharged the my MBlaze account on 05 Aug. However, the company did not credit the extra 1.5 GB within stipulated time. When I contacted the customer care executive he flatly refused to credit extra data and did not even register a complaint stating that there was no provision to register such complaints. Further, the CCE was very rude and had the audacity to disconnect the phone when I was through, thereby displaying utter lack of professionalism on the part of the company and its employees. Thereafter, I sent a mail to customercare.[protected]@mtsindia.in on 08 Aug. Even today, the complaint is unattended.

The services offered by the company is pathetic. There is always disruption in services and never you cant get a constant connection to the internet without breaks.

Folks, beware.

Reminder Number 4(Four)

Dear Nodal Officer,

Till date no one contacted me, already I had loss business of nearly Rs 3 Lakhs(Three Lakhs) i.e, from 25th till today 6.8.10(13 days).
I think it is now prime time to move towards the shelter of Law.
Regards
Diptiman nandi
Mb number [protected]


On Mon, 02 Aug 2010 17:49:48 +0530 wrote
>
Dear Sir,

We thank you for contacting us.We will revert at the earliest with the resolution.



Warm regards,
Nodal Officer
MTS,Kolkata




From: diptiman nandi [[protected]@rediffmail.com]

Sent: Sunday, August 01, 2010 10:25 AM

To: MTS APPELLATE WEST BENGAL

Cc: MTS NODAL WESTBENGAL

Subject: A case of cheating





Dear Sir,



The worst Customer care service I had ever faced.My mobile is [protected].My complain number is JUL/76585 DATED 25.07.10 time 17.50 pm.till date no contact from company side.It is simply a case of cheating a customer.Please look in the matter seriously.

Regards



Diptiman Nandi

I have a MTS Data Card and its number is [protected] and its purchased from Siri Balaji Enterprises, Near Red Light Panipat dated[protected] after that i have two months i have a full use of this data card but now my mts data card is not working do to the address verification is not completed and they have disconnect my number without my information.

One of that i have to mention in between two months i don't have received any call from MTS that your address is not find out when they disscount my data card after that i don't have received any call from MTS that we are close ur MTS card why I don't know how can they do that when they want to disconnect anyone number or data card disconnect.

When i ask the Siri Balaji Enterprises Dealer that start my data card and they sad that they will take a lot of time ( 15-20 Days for activation this number ) to activation this number and i have a no idea that i have give him the again my photo and rashan card photocopy for activate this mention above number why they not start my data card. i have a very urgent need it. please start my data card as soon as possible.

Thanking you,

Deepak Sharma

M. [protected], [protected]