MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

MTS Mblaze — worst speed issue, money and time

dear sir,
this company is not giving me as good as service. i have logged my complaint two time and after that they have taking to me but not resolving my problem they thinking that customer's money has no value.

i have recharge my broadband connection on 12th of oct 2010 but after some time i have facing the problem of speed and from 23th oct 2010 my speed is not as per plan 3.1mbps now only 100 to 150 kbps.

deepak kumar
[protected]

MTS Mblaze — worst speed no service after several complain & mail

I samir Nag citizen of India, Mumbai resident would like to log complain against MTS internet service provider company,as per MTS tele ad, MTS company is committing that their USB internet will give upto 3.1 mbps speed. So I personally feel that MTS company is just fooling innocent people, because I am one of their victimized facing lots of problem after purchasing MTS's MBLAZE USB internet connection which is not working properly from the day one, and after several complain and mail they failed to give me service.
So, it's my kind request to consumer court to take strong action against MTS froud company. So that these company shouldn't make fool to any other innocent people it's all our hard & fast money
Kindly check all the mail which I have mailed you earlier as a proof of my complain and do the needful ASAP.

This is very true, I am also one of victimized of MTS after several complain they don't bother about customer. Consumer court should take strong action against these fraud company.

MTS — MBlaze Data card is not working from first day

I have taken MBlaze data card from one of the represntative , It was nt working from the first day. I trusted MTS , but finally i was cheated . I have paid already 1800 with out any service.



B Ghosh

I share the same experience which others been through, I dont have any word for MTS and for their internet services. Just called them up for very slow speed. following is the reply which I have received from them….

From-1113
Your service request number C[protected] has been regiestered on 26.03.2011. We shall revert you with the resolution by 08.04.2011

This way how they cheat customers, they require 14 days to resolve my slow speed query….then who is going to bare my time and money?…this is complete loss….this is because we dont have any regulatory bodies/systems which can make such bulls*** companies understand, if they cheat customers then they will suffer for such losses…..I wonder how our government allow such companies permits/licences to run buiness if they are not capable/equiped to resolve customer queries…..I think this is just my frustration and not gona get resolution, cause our govermnet is well equiped with politicians like RAJA and honorable priminister Mr. Singh who asisted him for his great decisions where we are having such telecom companies in india which are suckkiing our blood….

MTS is worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, worst, dont go for it……

MTS Data Card — NOT RECEIVING OF REEBOK SHOES WITH MTS DATA CARD AFTER 3 MONTHS OF PURCHASING

DEAR SIR/MADAM,
I PURCHASED MTS DATA CARD ON[protected] UNDER MTSREEBOK SCHEME. BUT AFTER 3 MONTHS STILL I HAVEN’T RECEIVED MY SHOES. I HAVE SENT A LOT OF EMAILS AND REQUESTED TO DEALER(SEHARAWAT MOBILE WORLD,1628/B,THANA ROAD, NAJAFGARH,NEW DELHI-110043) FROM WHERE I PURCHASED THIS DATA CARD.BUT AFTER 3 MONTHS THE DEALER HAS STARTED TO ASK ME THAT YOU HAVE TO GO TO OKHLA TO COLLECT YOUR SHOES. WHEN I REQUESTED HIM TO BRING MY SHOES BY HIS OWN HE STARTED TO MISBEHAVE WITH ME. I REQUEST YOU TO TAKE PERSONAL INTEREST IN MY CASE.
THANKS.
MTS DATA CARD NO.- [protected]
NAME – RAVINDER SINGH
ADDRESS- RZ-185,B-BLOCK,GOPAL NAGAR, NAJAFGARH,NEW DELHI-110043.

Dear Mr. CEO,

It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. Just after two days everything is happening with me same its written by older MTS customers on internet. For first two day my data card speed was 500 KBPS and now is 20 – 30 KBPS. I am not able to download my official emails on outlook. Your customer care is resolving my complain without contacting me. And every time they are giving me 10HRS time. After five days frustration I decided to return this connection to you guys so that I can use something else but no body is telling me right way. I really don’t want this poor connection. Requesting you to take this connection back and refund my amount.

I don’t know whether you have access of emails or not, otherwise I would have got the reply of below pasted email till today.

Thank you

Re: Slow speed[protected] || 20KBPS

From:
Sent: Wednesday, April 06, 2011 5:50 PM
To: [protected]@mtsindia.in ; sergey.[protected]@mtsindia.in
Cc: appellate.[protected]@mtsindia.in ; nodal.[protected]@mtsindia.in ; [protected]@mtsindia.in ; Andrei.[protected]@mtsindia.in ; [protected]@mtsindia.in ; Vsevolod.[protected]@mtsindia.in ; rajiv.[protected]@mtsindia.in ; suman.[protected]@mtsindia.in
Subject: Re: Slow speed[protected] || 20KBPS

Dear Mr. CEO,

It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. Just after two days everything is happening with me same its written by older MTS customers on internet. For first two day my data card speed was 500 KBPS and now is 20 – 30 KBPS. I am not able to download my official emails on outlook. Your customer care is resolving my complain without contacting me. And every time they are giving me 10HRS time. After five days frustration I decided to return this connection to you guys so that I can use something else but no body is telling me right way. I really don’t want this poor connection. Requesting you to take this connection back and refund my amount.

I don’t know whether you have access of emails or not, otherwise I would have got the reply of below pasted email till today.

Thank you

http://www.consumercomplaints.in/complaints/mts-india-c523997.html?selcom=111141...⇄

Rajendra Upadhyay

From:
Sent: Friday, April 01, 2011 1:09 PM
To: nodal.[protected]@mtsindia.in ; [protected]@mtsindia.in
Cc: appellate.[protected]@mtsindia.in
Subject: Fw: Slow speed[protected]

Look into the matter please



From:
Sent: Friday, April 01, 2011 1:01 PM
To: [protected]@mtsindia.in
Cc: customercare.[protected]@mtsindia.in ; nodal.[protected]@mtsindia.in ; nodal.[protected]@mtsindia.in
Subject: Slow speed[protected]

Guys,

can you see the speed of your 3.1 MBPS data card.. Get attached files and improve your service. My MTS number is[protected] and when I am trying to contact your customer care I hearing a voice saying that “The MTS number you are trying to call is out of service” Such a non sense customer care and cheap service. For what you guys are charging 1000.00 bucks. Now a days consumer court and jagoo party going great job. Just remember them and do your job properly.

More info: http://www.consumercourtforum.in/f21/mts-data-card-problem-5982/

Sincerely

hi guys i have the same pathetic experiance with the company, even their top management is not replaying or customer query, it total customer harrasment by the company, i will go to consumer court against it,

dear sir,
we r totally fed by ur smses on my mobile reminding me to recharge internet
useage.i bought ur modem only for outstation--whenever i do travel, we will get back to u, meanwhile stop this nuisance--thanks
s.c.vohra
64, hemkunt colony
new delhi-110048

mts is not working properly from very first day so don't buy it.

Very bad service. Will have to close their services.

speed is worst. when it is on top up like 298 etc. it works like superspeed. With unlimited plans it works wost. MTS do not provide committed speed. When called customer care and put complaints. They keep on forwarding issues. Worst datacard services.

Ravi
MTS no: [protected]

my data card no;[protected], chennai.

most of the days i will received the speed 200-300kbps only.mts told upto 3.1mbps.i am spend monthly Rs999/ unlimited plan, now speed 230kbps only(22.02.12/10.30pm) every month my money waste .every day not possible to net browsing, so many time complaint to mts, still now no rectification.mts cheeting the public and fraud company.

I don’t understand when you people will learn. Don’t you have any shame?? Every time I recharge my MTS MBlaze it doesn’t get recharged and I have mail to you or waste money/time on calling you. No doubts you are the worst service providers that I have come across ever.

I am not usually like this but your non-existent customer support forces me to be like this. Ok, as always I recharged my MTS MBlaze online and it hasn’t recharged. Money has been deducted from my Citibank account and I have received the usual message from MTS that your number is recharged but it is a lie as your promised 3.1mbps speed. I am not getting your so-called Broadband speed and when I check my balance it shows ‘0’ balance. I am sure you all are dumb jackasses and won’t be able to resolve this issue which has frustrated the hell out of me since last 3-4 months but maybe some senior manager or someone with credibility will see this message and try to actually figure out the loop holes.

Do you even have a working e-mail contact maybe even you use your own pathetic MTS and aren't able to reply to mails, after all, it is so damn slow.

God save MTS.

Complaint code- MAR/5373
MTS MBLAZE NO.- [protected]
Name- Ramnik
I have purchased MTS MBLAZE around 2 months back. It was working fine till my data package got expired on 09-03-12 at 1.30pm.I recharged it immediately for Rs.798/- but since then my internet is not working at all, it’s no network coverage. I called up customer care at that very moment and till today my issue is not resolved. I have made more than 9 calls, spoken to 4 customer service associates namely,Kunal Sharma,Brijesh,Satpal,Nitin,Prashant,have spoken to 2 team supervisors namely,Mr.Prateek Vohra and Mr.Rohit and finally two operation managers, namely, Mr.Amit and Mr.Sadanand (not sure about his name) and have got fake promises from all of them.
They all try to defend each other rather than getting issue resolved for the customer and have different things to say. No one has bothered to get my internet issue fixed. None of them had courtesy to call back even once to update about the resolution, not even the supervisors or the operation managers (except Mr.Sadanand, that also I asked him to call me back).This is the worst customer service I have ever witnessed. The most annoying thing is all of them keep on repeating three things-
1. Your complaint is under process
2. Main maafi chahta hun aapko asuvidha hui
3. I will place your call on hold for 30 seconds (which lasted for good 10 minutes, in some cases even 16 minutes)
This issue should have been resolved on the very first day because they performed basic trouble shooting but it didn't work. Still, they kept on saying give us 3 hours, time till evening, etc., but of no avail till date. I told them my work is totally dependent upon internet that is why I have purchased MTS Blaze so that I can use it on my laptop wherever I go for my meetings. But even after almost 4 days, my issue is still unresolved, even talking to supervisors and operation managers have been of no use. This is totally pathetic customer and technical support service.
On top of it, today when I spoke to the last supervisor that is Mr.Vohra, didn't want to speak to me because I disconnected his call on previous occasion. This was so shocking. I disconnected the call because he was unable to give me a suitable answer of why my issue has not been resolved within 20 WORKING HOURS (time specified by them).
Now, I want my recharge amount to be refunded back to my credit card and also refund me the amount of money that I have spent on calls that is approx Rs.150/-,obviously time cannot be given back nor the trauma that I have faced with MTS CUSTOMER SERVICE.

my contact number is [protected]

another proof of rude customer service, Someone by the name, Sanjay calls up and says your issue has been resolved.I asked him to stay on line while I check the resolution.Issue still not resolved, Sanjay says we will try to fix it up soon.I disconnect the call out of furstration and MOMENTS LATER I RECIEVE A SMS FROM 1552(MTS CUSTOMER CARE) STATING YOUR COMPALINT HAS BEEN RESOLVED.
HEIGHTS OF PATHETIC SERVICE!!!

Another day has passed, I have spoken to the Nodal Officer for Delhi for MTS, but result is still the same.Team at MTS still not able to get the solution for the issue.Nodal officer logged a fresh compliant; MAR/8341 on 13th March around 11am with promise period of 12 working hours, but still issue not resolved.

Dear sir, i have the same pathetic experience with the company, even their top management is not replaying or customer query, it total customer harrasment by the company.
Aditya
[protected]

MTS — money losing

hi sir iam recharged with 900 rs in last 4 months i used only 2 ruppes only but mts service is activated all services like sms pack, callertones etc now the balance on my account is 540 rs what can i do reply me

no network or very poor network in chembur khardeonagar mumbai 71 area

Hi..i'm Manish Chaudhary. I just bought MTS Mblaze last month. I've postpaid plan of 799/- they told that i'll get 3.1Mbps but i just got 0.5-1.2Mbps Speed rarely. I just want to solve this issue. Cause i'm in too irritate from this device..

I purchased a MTS MBlaze with great hope in the month of march 2013. It took 5 days to get activated. Speed very slow, contacted customer care & was informed of a date with time by which problem will be resolved. But sad to say till date nothing has been done, best part is they inform you with a message on the screen of problem being resolved and they are unable to contact me & I should contact them at 155. This no is for those who have MTS Sim. No service engineer ever visited to look into the problem. Repeated mails sent to them at [protected]@gmail.com is unanswered. This email id was provided by @MTS_India.

I wish to get rid of this product can any one help me please at [protected]@yahoo.co.in

DEAR SIR,
I am NITISH MANI i am a student, MY MTS DATA CARD NUMBER IS [protected]. i am using mts mblaze data card . My tarrif plan is MBLAZE LITE -DELHI 499 rs . I am using this plan from 3 or 4 months, in this the month of july 2013 the company charges me 3028.80 rupees extra amount for extra data uses of 7572 mb data, but i did not used this huge amount of data . I used my data within limit as given under my plan 499 i.e.( MBlazeLite 499 : 8GBDay + 15GB Night Upto 256 Kbps extra uses charge 40 p/MB) . The company charges me according to 40 paise /mb of 7572 mb extra data, but i did not use this extra amount of data . Company barred my service and pressure me to pay this huge amount which is like impossible for me i can not afford this amount i am financially weak . So many times i called customer care number they told me that you have to pay this amount no any option, they did not file my any complaint .they told me that you have consumed this extra amount of data, but i told them that i did not use such extra amount of data, i used within plan limit . As i used mts mblaze from over 10 months and this plan of rs 499 from 3 to 4 months but this huge amount of bill never ever come . I am in very tension and in pressure and never think about such incident occur in my life . As i am financially very weak i am unable to pay this huge amount . please help me as soon as possible . my contact number - [protected].

NITISH MANI
[protected]
MTS DATA CARD NUMBER - [protected]

my mblaze 3g+ net speed is very very low

very very low speed speed which tell us your consumer>9.8mbps
speed which is coming-1mbps
and your cs is saying that it is average speed.
is he is joking with me.
what is this?

On 29-Jul-14 i've purchased one HP OMNI 10 Tablet & have got brand redemption offer which states that i'm going to have a MTS Wi-Fi Datacard free along with 200 MB 3G data free per month for life time.On 6-Aug-14 i've registered myself with MTS Offer at www.hp.com/in/hpmtsoffer. Redemption reference code is - 8116761Still no MTS representative contacted me for this offer.In T&C it's clearly mentioned that after registration there is no liability from HP regarding this offer & only MTS is to solve it.Called Customer Care repeatedly. But they are not aware of this & redirecting me to HP. Also appellate authority is not acting upon this.

MTS LOOT MONEY AND THEY DONT EVEN REPLY. THEY ARE CHEATERS. My MDN number [protected]..

WORST SERVICE NEVER PURCHASE...NO CUSTOMER SERVICE...

CEO IS UNABLE TO RESOLVE THE ISSUE...MTS DATA CARD PROBLEM...

I'm an MTS customer since last few yrs. but thy hv gone worse while mking nonsensical adverts.

I recharged online using citibank on 29th April for 499 - it said successfull!!! (money deducted from card)

but no connection till night - customer care gv diffrnt reasons - server down, takes 12 hrs...all dat jazz
the supervisor was RUDE n he din evn know the difrencee betwen "takes 12hrs" n "within 12hrs" (what kind of floor supervisors do u hv????)
On April 30th around 1PM called u guys spoke to Sheetal - d WORSE customer rep i hv evr spoken to in my life.
Instead of pacifying, she wanted to overtake the conversation n insisted i listen to her. Whn i told her she needs to listen, she kept mum for a long time when whn I asked question.
When i said u r supposed to reply, VERY ARROGANTLY she said u told me to listen so i was listening" (whr do u pk up such reps from????
She BLAMED me for being unprofessional n rude!!! VERY ARGUMENTATIVE
She did not connect me to any supervisor when i asked her to do so twice. when I asked for her supervisor name she said "Sangeeta". I wont be surprised if she lied.
She was ARROGANT, RUDE, MANNERLESS, evrything opposite of wat is expected of a customer rep.
I duno what hapned to the call cuz i directly heard the IVR menu.

I want my money back for the failed recharge. and definitely i'm so luking forward to a service provider who knows how to handle customers with respect...whch is the basics

Apart from that i'm going to post this in public greviance forums and also mail the MTS members on LinkedIn

I hope for an immediate action and quicker response!!!
Thanks for adding on to my Frustration !!!

Bangalore

Hello MTS guys,
I gave closed my connection now but I am writing negative reviews since
one month as I have been cheated. You did not even dare to call me when I
was facing issues. I registered many complaints but you all are silent.
Now it is my turn, I will not leave you by any means. I will keep
posting negative reviews over the net. By profession I am softwares
engineer and have expertise in negative SEO. I will not leave you do not
think so.
My data card number was [protected]

Hello MTS guys,
I gave closed my connection now but I am writing negative reviews since
one month as I have been cheated. You did not even dare to call me when I
was facing issues. I registered many complaints but you all are silent.
Now it is my turn, I will not leave you by any means. I will keep
posting negative reviews over the net. By profession I am softwares
engineer and have expertise in negative SEO. I will not leave you do not
think so.
My data card number was [protected]

Hi All,

This is in regards To an email that I received where if I recharge for 999 rupees MTS will offer me 2 free movie tickets however when I click on the link to claim the ticket on that email. It gives me an error and I have also called customer Care several times but they disconnect the call and are very rude.
Please revert to me

[protected]
Sumit bhola

D/Sir,
I have purchase a MTS postpaid Dongle no [protected] from Kolkata, Dum Dum area on dated 25/12/2015 & it was started from 2/1/2016 when some Mr. Somit has come from MTS Service at my location. In between so many calls have done by me to start that dongle. But in various time various people were picked the phone & replied after some time they will contact me. But that time nobody contacted to me to rectify my problem.
Now till date they always call in their Marketing speech that it is unlimited used, but in practical after complete the 3 GB with 3G running, the speed is too low to download any things. That I can always prove it.
Now after on line pay the Bill ( Name : N.K. Bhattacharjee, Transaction ID : [protected], Date : 01/02/2016, time : 13:54:33) till date time, there has no improvement of speed. Today morning at AM, I complained at MTS Customer Care regarding my problems, They told me they will send me a SMS details, how to solve the problems. But till date & time, I have not received any SMS from their end to rectify my problem. Before taken any strong Legal action, Please asap do the best from your end to solve my problem & Report to me.
Regards,
N.K Bhattacharjee,
Mob : [protected],
Mail : [protected]@gmail.com

Sir,

My phone not working
We face problem march 2015, please solved problem
Otherwise return my bill amount

today we sending notice through my advocate

Phone[protected] not working


Gopal krishan soni
Mobile [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Wednesday, June 24, 2015 8:16 PM
To: 'MTS Appellate Rajasthan'
Cc: 'customercare.[protected]@MTSIndia.in'; 'sujal.[protected]@yahoo.com'
Subject: RE: my phone working

Sir,

We checked my device is okay, your wire line damage so please solved fault ASAP

We contact your line man mr Rathore ( Bana JI) but no response


From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Wednesday, June 24, 2015 2:02 PM
To: [protected]@gmail.com
Subject: RE: my phone working

Dear Customer,

Thank you for writing to MTS.

We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.

You have expressed your concern in the email dated Wed, 24th June '2015 regarding postpaid MTS number [protected] about device related complaint number JUN/11004, we would like to inform you that we tried to reach you at your contact number to discuss your concern. However, we were unable to contact you as our calls were not answered. We request you to provide your working alternate number and available time so that we can resolve your concern on priority.

We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Please do write in for further assistance.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
769637
The reference number for this e-mail is 769637.

From: [protected]@gmail.com
Sent: Wednesday, June 24, 2015 12:35 PM
To: Appellate.[protected]@MTSIndia.in;
Cc: sujal.[protected]@yahoo.com; customercare.[protected]@MTSIndia.in;
Subject: RE: my phone working
Reminder again

Sir,

My phone not working
We face problem march 2015, please solved problem
Otherwise return my bill amount

today we sending notice through my advocate

Phone[protected] not working


Gopal krishan soni
Mobile [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Tuesday, June 16, 2015 11:35 AM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'; 'customercare.[protected]@mtsindia.in'
Subject: FW: my phone working

Sir,

My phone not working
We face problem march 2015, please solved problem

Phone[protected] not working


Gopal krishan soni
Mobile [protected]

From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Friday, June 05, 2015 1:07 PM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: FW: my phone working

Sir,

We complaint already Sent: Tuesday, May 12, 2015 11:33 AM
my phone not working please solved problem other wise going to consumer court
Phone :[protected]
Gopal krishan soni

Mobile :- [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Monday, May 18, 2015 4:52 PM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: FW: my phone working

Sir,

Phone not working, please solved problem
Otherwise we complaint TRAI

Phone :[protected]
Gopal krishan soni

Mobile :- [protected]

From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Tuesday, May 12, 2015 11:33 AM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: my phone working

Sir,

My phone not working

Phone :[protected]

Gopal Krishan Soni
Mob. [protected],
Jaipur

From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Thursday, June 05, 2014 9:48 AM
To: [protected]@gmail.com
Subject: RE: bill not received 1-4-13 to till date

Dear Customer,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Wed, 04th June '2014 regarding MDN [protected], we would be glad to assist you on the mentioned below concerns.

1. Bill not received. We are sorry to know that you have not received the hard copy of the bill for the month of April’14.

As per our investigation we have found that you have subscribed your MTS account for the EBill services due to which you have not received the hard copy of the bill for the month of April’14.

We have dispatched the duplicate bill for the month of April’14 at your billing address.

We are sorry to know that you have not received the duplicate bill yet. Please find attached above the soft copy of the bill for the month of April’14 and May’14.

You would receive the hard copy of the bill by 12.06.14 and the EBill by 10.06.14.

2. Bill payment: We would like to inform you that we have received the bill payment of Rs 800/- and the same has been posted in your MTS account on 5/8/2014.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
291155
The reference number for this e-mail is 291155.

From: [protected]@gmail.com
Sent: Wednesday, June 04, 2014 12:26 PM
To: Appellate.[protected]@MTSIndia.in;
Cc:
Subject: RE: bill not received 1-4-13 to till date
Sir,

Thank you for waiver, but bill not received why
Please send bill 1 -4 -13 to till date we already advance payment 800 hundred so please details my account number [protected]

From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Wednesday, June 04, 2014 11:47 AM
To: [protected]@gmail.com
Subject: RE: bill not received 1-4-13 to till date

Dear Mr. Soni,

Thank you for writing to MTS.

We sincerely apologize for the delay in response and regret for the inconvenience caused to you.

You have expressed your concern in the email dated Thu, 29th May '2014 regarding MDN [protected] about the waiver against the late payment charges, we would like to inform you that the request[protected] raised for the waiver against the late payment charges has been closed.

Further we would like to inform you that we have posted the waiver of Rs 17.39/- on 31.05.14 and of Rs 50/- on 02.06.14.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 286871
The reference number for this e-mail is 286871.

From: appellate.[protected]@mtsindia.in
Sent: Friday, May 30, 2014 12:43 PM
To: [protected]@gmail.com;
Cc:
Subject: RE: bill not received 1-4-13 to till date

Dear Mr. Soni,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Thu, 29th May '2014 regarding MDN [protected], we would be glad to assist you on the mentioned below concerns.

1. Unprofessional behavior: We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through.

We would like to inform that MTS does not tolerate unprofessional behavior with its customers. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms.

We thank you for giving us this chance to improve our service.

2. Bill not delivered: We are sorry to know that you are not receiving the bills on time.

As per our investigation we have found that you have registered your MTS account for the EBill services due to which you are not receiving the hard copies of the bill.

3. Email Id: We would like to inform you that the email id updated in your MTS account is [protected]@gmail.com

4. Complaint Status: We would like to inform you that complaint (MAY/35042 and the MAY/122450) raised against the non-delivery of the bill number have been closed as the duplicate bills were dispatched at your billing address.

5. Waiver related: We would like to inform you that we have forwarded the request to our concerned department to waive off the late payment charges as you have not received the bills on time. The request id for the same is 1914701. We shall update you on the request in 22 working hours.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
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286871
The reference number for this e-mail is 286871.

From: [protected]@gmail.com
Sent: Thursday, May 29, 2014 05:36 PM
To: nodal.[protected]@mtsindia.in;
Cc: Appellate.[protected]@MTSIndia.in;
Subject: bill not received 1-4-13 to till date
Sir,


Mts me mera landline number[protected] active hai, jiska bill muje nahi milta phir main advance payment rakhta hun,

Bahot baar mene online complaint karwai par solution nahi mila,

Complaint no. may / 35042, may / 122450,

Mts office mere office se 10 km h, aaj main aapke mts office vaishali nagar visit ki outlook mein, mr himanshu and kisi mam se meri baat huyi unko mene kaha bill receive nahi ho rahe hain, ki aaap ki mail id wrong hai muhe kaha gaya email – [protected]@gmail.com, jabki mene office aaakar customer care par call kiya unse information mili ki id sahi hai my correct id – email – [protected]@gmail.com, jab id wrong nahi toh muje wrong information kyu di gayi aapke outlook reception par customer executive ne, aapke customer care ko aisa right nahi hona chahiye ki vo muje pareshan kare, bill nahi milne ke kaaran mere bill me lat payment 50 rupees laga hai do baar,


Main aaapse request karta hun jis customer care executive muje wrong information di unke khilaf action liya jaye, aur aaapke mts Jaipur office me[protected], kabhi pickup nahi karte mene aaaj 10 baar try kiya no reply,

Please help me

Muje weaver diya jaye,


Gopal krishan soni

[protected]

From: Lakshmi Infotech [mailto:[protected]@gmail.com]
Sent: Thursday, May 29, 2014 5:04 PM
To: 'appellate.[protected]@mtsindia.in'
Cc: sujal.[protected]@yahoo.com
Subject: bill not received 1-4-13 to till date

Sir,


Bill not received 1-4-13 to till date

Phone :- [protected]

I visit your vaishali nagar outlook office but no response and give me totally wrong information by your customer executive,


Gopal krishan soni

[protected]

________________________________________

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Dear all

As per the conversation the outstanding balance was 726 n I have got commitment also that to pay only 500 n remaining would be waived off n that time only disconnection request was placed n I told also that to take back the dongle but still none of your team has collected n now m getting mesg for 1050 wat is this.

This is how you treat your customers who is already unhappy with the service n after disconnection also u people are cheating the customer n forcing us to pay as per your instructions n wrongly billed on me very smart.

I just want some one to come n collect your device for which I have paid 1500 n take 500 for bill n close this chapter once for all .

[protected], [protected]
Account Name : [protected]

Reference MDN : [protected]

1

1

Hello sir I am from deheradun since last month I am facing issues of speed
It's only 30-50kb/s so please try to solve this problem as soon as you can

Fraud Fraud Fraud!
A technician came to my doorstep to install a dongal after having a call, even before asking if the dingal will work properly in my area he gave a positive response.
i have been Sending mails, calling customer care, bo one is answering infact they start fighting !!

Fraud Fraud Fraud!
A technician came to my doorstep to install a dongal after having a call, even before asking if the dongal will work properly in my area he gave a positive response.
i have been Sending mails, calling customer care, no one is answering infact they start fighting !!
Model no: [protected]

Yes we are also facing the same issues...

Hi,
I want see my MTS No's ([protected]) last 20 days incoming and outgoing calls details. because i was lost my important numbers. so i want immediately and very urgent. please kindly help me in this comment. Please ...

Thanking you.

dear sir
I have purchased mts mblaz internet connetion from M/s Prabhat s, Patna on dt. 15.12.2010 through cheque. vide CAF no. BHK11153302 and my MDN NO-[protected]. But till we have not red. my REEBOK SHEO from the company side.
In this connection 50 time we have called to mr. Prabhat / jayant specialist on mobile no-[protected] and [protected].

But i have proper answer recd. from company side.

you are requested please look in to the matter and do the needful.

with regards
Ahish Kumar Mishra
contact no- [protected]

mts data card Complaints - NON DELIVERY OF REEBOK SHOES
View all mts data card complaints
mts data card
Location: East Delhi, Delhi, India
Send email :-raj.[protected]@gamil.com (
NON DELIVERY OF REEBOK SHOES
I had unfortunaly purchased the MTS data card on 31th dec 2010.data card number is [protected] AND CAF NO- DLR10901618 while purchased ther is a scheme of REEBOK SHOES, loged the my complain
I am frustrated as my shoes is shacking in you guy's hands from almost last one month. I need the immediate action to be taken on this matter otherwise I don't even feel hesitated in going to court to resolve this problem. If my problem will not be resolved MY CALL NO [protected]

Post your Comment

they will promise but you will never get that much

MTS MOBILE — OUTGOING BLOCKED

OUTGOING ON MY MOBILE NO [protected] IS NOT WORKING SINCE 15 DAYS.COMPLAINT NO OF MTS ARE JUN/6702/14/06.2010 AND JUN 10437/26/06/2010

KULDEEP SINGH

O- 28 PRATAP NAGAR,DELHI 110007
[protected],[protected],[protected]

The outgoing of my mobile number [protected] is blocked since last four days.due to this i am going through lots of problems.i am so worried.please look towards the matter as soon as possible.

I lost (some one robbed ) my mobile on 1st Oct 2012 at airoli station. Light bilkul nai thi station pe, only source was mobile light.
Train aai, aur train pakadte waqt kisi mulle (some bangladeshi wearing white kurta and having long beard without moustache in his late 35's) robbed my phone. My friends told me he will not be so and it would be racist attack rather if I ask him. But when train stopped at thane station on platform 9, the person, ran like red spice in his to catch the train in opposite direction from platform 10 and train started immediately. That moment it became so sure that he was theft and he was not maintaining eye contact whole time.

Later I went to GRP to complain and they asked for original bill. For god sake, how can I carry original bill always with me.

I called MTS at 8:30PM, 9 and every 15 minuted from then till 12 midnight, and they said server was down and will start in about 2 hours. Finally I managed to hold a call at 12:30 and asked person to block my mobile number. He said It will block in 4 hours. After another 4 hours and sleepless night (just because of physical description of Chor, I could't sleep), I called again at 5:30am and they said mobile is active. Oh God! I asked them to block again and they said, it will be done in 4 hours. I caleld again at 9am and systems were down and mobile number was still active. [censored]ing MTS. I called at 9:50am and asked to block mobile number, and they confirmed it is still active and will be un-active in 4 hours. MTS is [censored]ing . They do not block mobile number and the police system is so insane. Then they say safety is the responsibility of common man. Come on, its everyone's responsibility and such tasks should be taken seriously.
More to my surprise, the mobile number will be blocked (if ever) only for outgoing, the person can still receive incoming. [censored] the system here.

I am rushing to MTS gallery to check what excuse they have got for me. I would recommend to never buy such mobile who get licences by scam and have bad service.

i am Dipak R, Lad the costumer from last 1 year of mts mobile my no. is [protected] now my mobile is deactivated instrument showing no uim card today i visit to anil comunication lokhwadwala andheri mts galary that they have inform me the card is an other name and address showing dharavi but sir i got card from bandra rly station stall that time i submited my pan card no ABYPL6660J as an id proof and address proff ration card my addres is B-3/309, Prabhakar nager Chs, A. G. Pawar land, Ferbandar, Byculla(E)Mumbai 400027. now they told me take the new sim card submit new documentand give new noumber but what about my already submitted document, there for sir please find my document is not missused in other name i[censored]sed please inform me of deactivate the same is use immediately .

sir kindly do the me needful advice what can i do if is possible pls acctivate my noumber as earliest and oblige Thanking you

You can get the details of MTS tones at

www.magghu.com

or

http://www.magghu.com/technology/mts-mobile-callertune-codes-%e2%80%93-subscribe...⇄

MY MOBILE MTS SIM PUK CODES PLEASE TELL ME PUK CODE MY MOBILE MTS MODEL NO.S100

please provide me the puk no. of my mob. no. [protected]

My suggestion to all the people who are reading this is not to take the services of MTS. If ever you face a problem and is not resolved within the time period provided initially by the customer care it should be immediately escalated to the nodal authority. If there is no further resolution of the complaint after the time period provided by the nodal authority it should be further escalated to appellate authority. Simply calling up customer care department or awaiting the responses will end your life.

MTS — wrong balance deduction

Sir, my name is mukesh and my mobile no. is [protected]. On 13 Nov. company deducted 30 Rs. and on 14 Nov. they deducted 08 Rs. When i complaint to customer care, they did not give me the right answer. My complaint no. is Nov./ 36463. Please help me. I will be very thankful to you.

I AM KASHMIR SINGH NEHRA, AN R.T.I ACTIVIST. YOU MAY WONDER TO LEARN THAT IN THE RECENT NDTV RS.49 CRORE SCAM, I TOOK A LEADING ROLE TO PROBE MR PRANNAY ROY EVENTS, AND HAD TO ENDURE THREATENING POLITICALLY & LASTLY, PHYSICALLY, STILL I DID NOT SING TO THEIR TUNE.

WITH THIS MENTALITY, I STAND BY MR RANJAN BANDYOPADHYAY AND URGE UPON YOU THAT SUCH HOAX CASES/ CHEATINGS OF RATHER HOUSEHOLD NATURE SHOULD NOT AT ALL BE TAKEN LIGHTLY, BECAUSE RS.3500/= (COST OF 1 PAIR OF REEBOK SHOES) X 10, 000 (NO. OF MODEMS SOLD) = COMES TO AN ENORMOUS AMOUNT, THAT SHOULD BE TAKENM INTO CONSIDERATION.
my email id= [protected]@gmail.com