MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

sir my mts mblaze usb modem is not getting detected i am calling the call centre since 17th july they promise me to solve the complaint i recieve a call on saturday 31st of july that a FOS will visit my location on 2nd of august wen i call back the call centre on 4th of august they say there is no complaint loddged in this name

MTS MBLAZE is said to be high speed connection but the speed of the connection varies. I had got high speed connection only for the first few days after purchasing. The speed at that point was around[protected] kbps. Now i get the max speed of 240 kbps.
I lodged a complaint against them in their call center and they told this will be resolved in two days, but it has been 7 days.
The call center is also cutting the call now when we try to complain.

Dear sir/mam
i have put online recharge of rs 349 my mts data card but recharge is not success full in my data card and 349 rs detect in my ubi account i am complaint many time mts customer care but mts staff is not help my any question and mts staff is behave rudely
plz hellp me

and one advice to all readers please don't purchase any product mts company because company is don't help any problem

Hi.,

On 27th July 2010 morning around 9 o clock i travelled from navallur to sipcot. For that bus charge is Rs.5 but conductor got Rs,50 and didnt gave change and asked me to go Depo to get remaining. But without saying Depo name he whistle the bus and went. Please do some arrangments to get back my remaining..

My Address is:
No 2/169., 2nd vijayaganapathy street,
Navalur,
Kanchipuram Dt.,
603103

my question is to all consumers of mblaze. mts is saying that they provide 3.1mbps speed.
but in actual they are not near half of the speed. mostly they give under 500kbps of speed. and now it is getting worst the speed is reduced to 50-100kbps. and this is consistent.

many time they have deducted balance and never try to resolve theb problem.

they have eaten many people money by deactivating service without any cause.

they are irresponsible and fraud company. this company must be sued.



my question is : is this called as broadband in india . this russian company thinks that india is a illitrate country and they can easy make us fool and can make money by cheating indian. this is one more mode of corruption in india.

I have purchased a MTS MBLAZE device. When I purchase this device i was told that i[censored] recharge this connection with Rs 999/- then you will get 3.1 Mbps speed and unlimited downloading with this. But after 10 days the device is not working properly and the speed is also not good. When I told my problem to the customer care of MTS, he told me that in their Rs 999/- plan there are some conditions. These are

1. This plan is not unlimited. I only can enjoy 30 GB of downloading of data in a month.
2. Another condition is upto 15 GB only I can enjoy the speed of 3.1 Mbps, after 15 GB the speed is reduced to 144 Kbps.

There is one more problem with me is that the device is not working properly. I had also complaint about this problem to the customer care to MTS then he told me that with in 12 working hour the problem will get solved. I told him about this problem on 23rd july but till now 31st july my problem same.

I want to say that when I was purchasing this device no one has told me about these conditions. If I knew these conditions I will never take this device.

So I want to complain to the cosumer court that please help me and solve my problem as soon as possible..

regard and thanks

Anil Kumar Bansal
Mob No [protected]
bangalore
Email Id: anil.[protected]@gmail.com

I had recharged my MTS Mblaze prepaid device with 3 GB by paying 799 Rs. Balance in my account showed that I have consumed all the 3 Gb that I had recharged. Contacted the Customer Care and they are the most useless people who does not have any information on the connection log and forward the call to a backend team who responds that I have set Automatic Upates in my machine. I have not even connected the Mbalze device in my laptop on the day when all my balance got depleted. I contacted the Nodal Officer in chennai , who took my complaint and did not respond to me at all. I had the most worst experience with MTS. So I had to sell this device to someone in a low cost and tell him that there is some issue.

I have been following up with MTS for refund of an incorrect re-charge of 799 Rs. Details given below.

MTS prepaid no:- [protected]
Transaction ID:MCIT[protected]
Transaction date :- 4th July 16:30 hrs
PIN: [protected]
Amount : 799
payment mode:- credit card

I have been following up with them for quite some time. Given below is the trail mail:-

FW: Refund for wrong purchase Ref#Q[protected] Action to Consumer Forum‏
From: pujari john ([protected]@hotmail.com)
Sent: 26 July 2010 18:04PM
To: asavari.[protected]@mtsindia.in; [protected]@sparshindia.com; nodal.[protected]@mtsindia.in
Cc: customercare.[protected]@mtsindia.in

THIS HAS NOT YET BEEN DONE.i WILL SEE TO IT THAT YOUR COMPANY PAYS ME FOR THE HARRSSMENT AS WELL
NOW i AM FORWARDING THE TRAIL MAIL TO cONSUMER FORUM.....IT IS SAD TO SEE THAT NONE OF THESE PEOPLE (ASAVARI / ABHISHEK) ARE TAKING ANY ACTION....THIS IS VERY POOR CUSTOMER SERVICE.......WORST EVER!!! QUIT YOUR JOB GUYS.....


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customercare.[protected]@mtsindia.in; asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
Subject: RE: Refund for wrong purchase Ref#Q[protected] Action to Consumer Forum
Date: Fri, 23 Jul 2010 19:59:15 +0530

Abhishek,

Its more than 24 hours now. You guys are testing my patience!!! I am serious I will take this matter to the media now!!! What are you guys not able to resolve????????





RE: Refund for wrong purchase Ref#Q[protected]‏
From: pujari john ([protected]@hotmail.com)
Sent: 10 July 2010 22:06PM
To: customercare.[protected]@mtsindia.in
Cc: asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
1 attachment
recharge ...doc (205.5 KB)


How is the Bank statement of any help here?

PFA the screen shot from the MTS confirming the transaction. I have made the payment via credit card. i don't know why you're asking for a Bank statement.

This is unacceptable from a customer service!!!! Pls clarify what exactly you need




[protected][protected][protected][protected]
From: customercare.[protected]@mtsindia.in
To: [protected]@hotmail.com
CC: Asavari.[protected]@mtsindia.in; [protected]@sparshindia.com
Date: Sat, 10 Jul 2010 16:04:44 +0530
Subject: RE: Refund for wrong purchase Ref#Q[protected]


Dear Mr. Pujari,

Good evening to you & we regret the delay in reply,

With reference to your e-mail dated 04-June-2010, we request you to provide us with scan copy of bank statement, so that we can assist you in a better way.

Should you require any further clarifications or assistance, please reply to us via email at customercare.[protected]@mtsindia.in or feel free to call our Customer care number[protected]Toll free only from MTS mobile).


We value your association with MTS.
Yogesh Mehta

Warm Regards

MTS Customer Care



Now get your Hi-Speed Data Card recharged at your door step, just “Call a Recharge” at [protected] or “Book a Recharge” by replying to this email id, maximum Service Time 48 hrs



[protected][protected][protected][protected]
From: pujari john [[protected]@hotmail.com]
Sent: Sunday, July 04, 2010 5:30 PM
To: MTS CUSTOMER CARE MUMBAI
Subject: FW: Refund for wrong purchase Ref#Q[protected]



Hi,



Please note that there has been an incorrect processing of this request.



I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.



Please adjust this amount in my M-blaze Account or refund it back to


FW: Refund for wrong purchase Ref#Q[protected] MTS mobile no.[protected]...Revert or I will complain to consumer forum‏
From: pujari john ([protected]@hotmail.com)
Sent: 10 July 2010 14:46PM
To: customercare.[protected]@mtsindia.in

I am still awaiting your revert on this.

The details given below:-

MTS prepaid no:- [protected]
Transaction ID:MCIT[protected]
Transaction date :- 4th July 16:30 hrs
PIN: [protected]
Amount : 799
payment mode:- credit card

Please ensure I get my refund or I WILL TAKE THIS MATTER TO CONSUMER FORUM

John
[protected]
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customercare.[protected]@mtsindia.in
Subject: FW: Refund for wrong purchase Ref#Q[protected]
Date: Sun, 4 Jul 2010 17:30:15 +0530


Hi,



Please note that there has been an incorrect processing of this request.



I have been charged Rs 799 for this which is not credited to my M-blaze account. But I have been charged 799 in my credit card.



Please adjust this amount in my M-blaze Account or refund it back to my credit card account.



I am really unhappy with this service.



John Pujari

[protected]


MTS is a FRAUD company. I recd a call from the customer service that the amount will be converted into balance in my prepaid account but it has not yet been done.

Now I want the company to pay me even for the mental harrasment and refund my money with Interest.

i would request anybody calling for mts blaze broadband please those people are the worst in services.
i had lodged a complaint on 23 june for network problem so they sent an hardware guy to rectify it which he told he is not aware about how to solve it as it was not his dept. and after some days i called up the call center to ask what happened to the complaint which i registered, they said that it is been closed. The customer was not informed about it and the problem still existed. THEN i was asked for a new complaint no to be registered so i did the same. after 4 days nobody came i need to call again what happened then they said we will be sending somebody from network dept. The network guy came and told a there is no problem in network as per his data recordings and then he started his mts then the speed was only 200 kbps so he said he needs to report to his seniors, so now its been almost 15 days to it also. so i have already lost one and half month tracking these guys to resolve the problem. so if possible if any body has the email id of the ceo or any heads of the company please let me know on [protected]@gmail.com

As i have bought that MTS BROADBAND usb modem and they told that it wil work at spped of 3.1 mbbs but actually it was giving me a 40 to 50 kpps and in night time only 20 to 30 kpps and it was totally worst speed and as i have send many email to this mts customer care but no one even not responding to me and they are cheating all customers by fake advertisement and i have spent a 1999 rs was this useless product and better i advice that to no one to buy mts usb broadband and iam living in very main place and important place in chennai and i think it was not fair to give such wrong information to customers and seling their product and it has to taken some steps so that others will not get cheated

mts connectivity is worst in mysore and to be very precise in gokulam and this has been for months now. probably getting lethargic with growing business, surely not at all a good sign. do not choose mts modem for connectivity i[censored] are from mysore. getting worse day by day.

I have taken a postpaid connection of MTS no. [protected] on 30 june,2010.Due to some reasons i have to go to out of station. So i want to disconnect the connection but the MTS providers are not disconnecting my no. and saying that i can disconnect the no. only after the 3 months untill i can't disconnect the no. So please help me.

sir/mam,
i am syed, i have taken mts broadband connection 2 months before, mts had given a offer of free 15 days usage of 15GB, they said it will be speed upto 3.1Mbps. i used to get upto 1.7 Mbps. after free usage offer. i reacharge for 999 unlimited plan on 8/07/10. they said upto 15GB usage the speed will be upto 3.1Mbps. after 15GB it will be 100Kbps. from the day of recharge. i am getting speed not more than 100 to 300Kbps.even though network is full i am not getting speed. i have given lots of complaint even though they have not given any response . they say they will check but no response comes .i have called up mts coustomer care ph no-[protected] but no one recieves the call. i have to simply be on call upto 15 minutes .simply wasting money. pls help me .mts cheats people by giving wrong information.not proper service. i have wasted my 10 days because of this. i am planning to take ather connection. please do something . my ph no - [protected], my mts no - [protected], please take some action on this fake mts broadband service. thankyou

I am Karchoong Diyali, a journalist and designer by profession. I have an MTS MBlaze modem no. [protected]. Despite lodging several complaints about the almost non-existent connectivity the company seems to be doing very little about it. This after claims about being the FASTEST MOBILE INTERNET in India. Although the network bar shows all the levels present, since a month back, there seems to be very little data transfer possible. It takes ten minutes to open www.google.com, and then the rest goes only downhill.
My contact no. is +91 [protected].
Attached please find a screen image of the MTS login window that shows exactly 234KB transferred in 7.22 minutes.

Hi,

My name is Nithin Kadam having prepaid Internet service from MTS Internet service provider. I have the MTS BLAZE internet service for past 3 to 4 months. The number is [protected].

There is absolutely no network coverage inside my house from the time I have bought this connection. Everytime I have to come out of my house near the gate to connect to the internet. I have made several calls and even escalated the issue 'n' number of times. But none of the managers in the call center/contact center have the capability to handle this situation. They are the worst contact center executives I have come across who do not understand any part of the problems or difficulties I'm experiencing. Their technical people have closed the case which was opened without even resolving the issue. This is Way too frustrating and absolutely Zero customer service from MTS.

I need the issue to be solved ASAP or refund the amount which I have paid - 2,999/- ( Rupees Two thousand nine hundred and ninety nine)


The worst internet service provider - MTS

Regards,
Nithin Kadam

sir or mam im not getting speed of even 1mbps it give speed of around 100 to 4000 kbps and many of time show 0kbps even with full network........so kindly help me about this problem..
rahul yadav
[protected]

I've been using for the MTS broadband service for almost past 1 month now. it is a regular issue that the connection gets disconnected and i've to reconnect it repeatedly for using the service. several times it happened that i'm unable to connect to the any of the websites even if the MTS display screen shows that the internet is connected.
I've talked to the customer care several time the only assurance they are providing is taking th address and phone number every time and asking for the settings change in my display scree. Once the technician from MTS also visited my place and made some changes in the settings however the problem still occurs.
From the last 2 days its been happening continuously happening that i'm not able to connect to basic websites (even gmail.com). I again tried to to contact Customer Care however there was no response.
It'ld be of great help if someone please look into this at its earliest.

A.K.Parthasarathy
MTS BLAZE Data card: [protected]-PREPAID

I have purchased MTS Blaze Data Card on 2-6-2010 and paid Rs.2299. When seeing the browsing log i was astonished to see the following cheating game how the MTS guys play to fool the customers.
[protected].36.15 hours - total time browsed [hours, minutes, second] 00.00.01 - 3210.916 kb
[protected].54.17 hours - --do-- 00.00.01 -88735.791 kb
--do-- 18.42.02 hours -- --do-- 00.00.01 -893.048 kb
--do-- 18.48.02 hours-- --do-- 00.00.01 - 848.098 kb
--d0-- 18.50.08 hours-- --d0-- 00.00.[protected].382 kb
4-6-2010 13.39.07 hours-- --do-- 00.00.01 -2417.709 kb
--do-- 13.54.25 hours-- --do-- 00.00.01 -920.899 kb
[protected].03.41 hours-- --do-- 00.00.01- 74586.491 kb

[protected].38.00 hours -- --do-- 00.00.01- 38466.854kb

Like wise for browsing one second they are charging Rs.2 per MB without knowing the fact that for one second no body in the world can browse for 321981 kb. Moreover whenever you check the connection log [browsing log] there is no entry for the total amount that was debited in your account. This is another type of cheating method MTS employ to cheat the public.

BEWARE OF MTS DATA CARD -----PLEASE DONT BUY MTS DATA CARD, IT IS FULL OF CHEATING. LOT OF HIDDEN COST NOT SHOWN TO CUSTOMERS.

I had purchased an MBlaze Mobile Broadband USB Modem from MTS M DN [protected] and had recharged it for 6GB validity period of six months on 26th May 2010 On payment of Rs.3588/-. On July 5th 2010, after only 40 mins and about 50 KB o[censored]sage (as per the connection log) I am told by MTS customer care that I have used up all the 6GB. When I asked them the details of the usage they have no answer and give me a complaint no. JUL2020 and tell me on 6th July 2010 that within 8 hrs. my account will get activated. That does not happen and calling MTS today on 7th July 2010 I am told that the complaint is closed and that we have nothing to talk about. I feel that MTS are cheats and are blatantly cheating customers like us and they should very much be taken to task.

I am a M blaze customer using thew number :[protected]
I recharged my account with 3 GB , on 21st June 2010 8.54 AM

Suddenly when i was browsing , i got the connection disconnected , when i verified i see 0 MB available for browsing
I suspect something wrong the bill processing or rating caluclation for the usage , as in the 9 days , i was in a remote town for 5 days where i cant even connect with 25kbps and rest of the days ,my usage was less than 1 gb . Please verify this and do the needful

FYI : Even i log i see many short term connectivities ( like 2 seconds ) used 100 MB or more sometimes , which is logically not possible , I have taken those screen shots and saved in word document for reference

After complaint to customer care Nodel officer , appelate authority , and followup with 10 mails , no valid response and they literally cheat to grab the money
What can be done for this ?
Please advise