National Payments Corporation of India [NPCI] — issue with payment of rs.15298/-, payment debited but order not successful and amount not credited in my account

Address:

506002

Dear team,

This is chinnala venkat i am your sbi customer, i am done amazon online shopping through with upd id of phone pay but order is not successful but amount debited 15298/-, but i am speak with amazon and phone pay customer executive amazon executive says to me we are not received any amount from your side, but phone pay executive says to me we are done the transaction successfully. I have check my bank statement the statement showing debited my amount... The phone pay executive and amazon executive says to me with in three bank working days it will be refunded to my account. But i am transaction done with the date[protected] still i am not received any amount in bank account... Plz enclosed the attachments of your reference...

Note: phone pay through we are received three mails and different token no. S we are paste the below as same in red color for u r reference...

Phone pay sending to me different token no's and transaction ids and utr no. But actuval utr no. Is[protected]

Phone pay token no. 29064189

Phone pay token no. 28887978, transaction id: p1811121604553684014726, utr no.[protected]

Phone pay token no. 28429480, transaction id: p1811061110503722233572, utr no.[protected]

My sbi a/c no. [protected]
Branch: kodakandla
Ifsc code : sbin0003768

Regards
Chinnala venkat
Mobile no. [protected]