Nokia India Complaints & Reviews

This is what I complained to Nokia...
[Message:I recently found that the phone was not responding to the keys. On a visit to the service center I was told that the handset had liquid damage, and the same will not be covered in warranty . The phone has never been exposed to rain or any moisture other than maybe some sweat from the cheek while using the phone. I would like to know if the phone can be damaged by sweat as in normal conditions o[censored]se in India? As it is obvious in this case that it has, it is not the responsibility of the firm to make sure that their products confirm to normal usage conditions prevalent in India? I find non applicability of warranty in this case totally ridiculous and not confirming to good business practices. ]
And this is what they replied back!!!
Dear Mr. Dxxxxxxl,

Thank you for e-mailing Nokia Care.

This e-mail is with respect to the functionality of your Nokia N96. We regret the inconvenience caused. Please note that, all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any liquid damage on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.

The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:
(a) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorized modifications, unauthorized connections, unauthorized repair including but not limited to use o[censored]nauthorized spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of Nokia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product.
(b) Nokia was not notified by Consumer of the alleged defect or malfunction of the Product during the applicable limited warranty period.
(c) The Product serial number or the accessory date code has been removed, defaced or altered.
(d) The defect or damage was caused by defective function of the cellular system or by inadequate signal reception by the external antenna.
(e) The Product was used with or connected to accessory not supplied by Nokia, not fit for use with Nokia cellular phones or used in other than its intended use.
(f) The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified.
Further, should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this. Hence, we suggest that you take your phone to any of our Nokia Care Centre for further assistance in this regard.

For locations of our Nokia Care Centers nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241

We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
Before submitting your phone at the Service Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/?inv=10263159&chk=YWYFRNPP

Kind regards,

Rachana Thimaiah


Looks like they dont even read whats asked! So much for their service. It isnt surprising, I think they just sell the same products worldwide without adapting to local conditions. Thank God, they didnt tell me to go n live in Sweden! This was my last Nokia!

I HAVE PURCHASE A NOKIA MOBILE MODEL 6085 IN FEB 08 BUT AFTER 6 MONTH MY MOBILE HAS PROBLEM OF DISPLAY IS NOT CLEAR, CAMERA IS NOT WORKING & KAY PAD IN NOT DOING THE WORK PROPERLY.I GIVE THIS MOBILE TO NOKIA CARE BUT THEY HAVE NOT GIVE ME POSITIVE RESPONSE.THEY SAID ME THAT THERE ARE NO ANY OPTION FOR WORKING THIS MOBILE.

PLEASE TELL ME WHAT CAN I DO FOR THIS MOBILE

THANKING YOU
NITIN AGGARWAL
[protected]

I purchased a E71 cell phone on 31st may 09, from planet M in Manisquare mall in kolkata. I was attended by Mr Amit Paul from Nokia and assistant store manager of the store to sell the phone. They said they will do the compete setting of the phone and instead they messed up with my phone and there was no training on the usage was given to me. Also it seems that they handed over used handset to me. I wanted a silvercolour handset andinstead i was given a black colour phone.

Please help me and i want you to please take strong actions against these 2 people.


Anushree Karnani

Dear sir,
Hemant Patel here. i bought nokia E 51 phone. and still my phone in warranty period. currently my phone having some problems in key or switches are not properly working. i went to nokia care and coplain regading this matter but they people tell me that your phone key pad is damage due to water but i never keep my phone any wahere even my phone do not having any single scratches. so how can they people say like this. they say your service will be chargeble not in warranty. means whatever cost is arrived i have to barred but why should i barred i have waranty period. so pls sir i need help in this matter.



Regards...
Hemant Patel
+91 [protected]

I m Nokia's customer with IMEI Number - [protected]. On 21st 0f April 2009 some body steel my Nokia 3110C from my pocket while getting into the bus at Kempegowda bus stand in Bangalore City. I went to Nokia Care and they told me that they don't have any facility to trace or block the mobile phones. and that to not only in that center but also not in any of the centres and also the same facility is not available anywhere in India. they asked me to visit the Police station. But police station people also told me the same thing that they can't help me in tracing or blocking the mobile phone. but they can give an acknowledgement of FIR given by me so that I can apply for a duplicate sim card which I have already got without FIR from IDEA Care. ******* The main purpose of my complaint over here is to ask for help from NOKIA in tracing or blocking my mobile phone.******* *******AND IF THE SAME THING CANNOT BE DONE FROM NOKIA ALSO AND IF THERE ANSWER IS ALSO THE SAME AS OF NOKIA CARE AND POLICE STATION THEN I HAVE A QUESTION FOR NOKIA COMPANY. AND THAT IS IF NOKIA PEOPLE CANNOT GIVE A GOOD SERVICE OR CANNOT HELP THEIR CUSTOMERS IN INDIA THEN WHY ARE THEY SELLING THERE PRODUCTS IN INDIA AND WHY ARE THEY IN INDIA???????????**********

Looking for a better response from Nokia...

Sir,
I purchased a N70 mobile on 14/10/2008 which has given me a lot of trouble . I went twice to the Nokia Care and got it serviced but the problem still remains . The display light of the mobile blinks while switchig off, not only that the mobile also has an instinct of being hang very often . Last time I got it serviced on 28/05/2009 from nearby Nokia care which is in Dunlop (Kolkata, West Bengal). I am shocked to see such an...

i bought nokia 3120 classic on 01.08.2008 from Planet M. All of a sudden some problem came with the mobile i.e my voice was not going on the other side..probably the mike would have been faulty.
i gave the moblie for reparing on, then the process of going again and again asking for phone started they said its not done, spare parts are not available etc and after about 1 month they said phone is tempered and cannot and gurantee voided.
phone is not al all tempered it works fine except mike and they kept it for month and then said its tempered, phone never fell nor liquidated i think they dont have spares so they declared it tempered.i am student i bought it from my hardly saved pocket money and looking forward to get replacement from nokia
kindly help me out

Regards,
mohit kanotra
A4c-148
janak puri
New Delhi -110058
ph : [protected]
PHONE model : nokia 3120 classic
my imei :[protected]

I have E71 model which was purchased in October 2008. The volume of Phone, s ringing, Alarm and Music player has become very faint. I have twice given it to Nokia Customer Care Centre in Gurgaon, but no improvement in sound quality. Both times the mobile was kept for more than 15days.Both times I was told that it has been sent to the head office and the part has been replaced.
Since my set is still in Warrenty I would likethe set to be replaced, if repair cannot be done. During all my visits to the centre i found all the customers very dissatisfied with the work.
Mani Arora
H-912 Jal Vayu Towers
Sector 56 Gurgaon
Ph. [protected]

Dear All,
I am a regular user of Nokia mobiles from 2003 till now. I always prefer to buy Nokia mobiles as it has a best quality in its making. I recommend all my friends & family members to buy nokia mobiles even till now. But am very much fed up with one of the Nokia care service centre named:
Radiant Telecom,
ASC – 683_465550,
No.790, G block, 1st street,
10th Main road, Annanagar,
Chennai - 600040.
Ph:[protected]/89.

>>> I purchased a Nokia 5610d-1GB Blue (Express music) mobile on 14 January 2009 for Rs. 11, 685/- on EMI with discount on festival offer at :
HOTSPOT Retails Ltd,
No. P-999, 2nd main road,
Annanagar, Chennai – 40
Ph:[protected].
Within one month from the date of purchase my mobile got a problem. The problem with my mobile was the caller on the other side cannot hear my voice even if it is an incoming or an outgoing call. The next day I went to the Nokia care service centre mentioned above. There they opened the back side of the mobile and checked before me and said that the mike has broken and it would cost Rs.1600/- for repairing it. They returned me my battery & memory card to me and gave me a job sheet (no.12548) mentioning the delivery date of one week.
From that day, for one month I & my friend would have gone to the service centre for more than 20 times returning back empty. Each time when we went there to get our mobile they added each problem with my mobile like* my ring tones are not working, *display is not good, *my motherboard has some problem, *the mobile has gone to the head office Etc.
Suddenly I was in an emergency to move to my relations house in Coimbatore, so I thought of getting back my mobile before I go. At last we fought with those people and asked them to return back the mobile without repairing it. They returned it after four days. Within those four days we walked there four times.
At the time when they returned the mobile it was in a dead condition. I had sent my other collogue to ask them when they would return the mobile. That time they returned the mobile to him and have told to put charge for the mobile and it would get switched on. As I was in the emergency to start outstation that night, it took the charger with me and thought of putting charge when I reach my relative house. But even after charging it for 8 hours I can’t switch on it.
When I gave my mobile for repair in the centre it had only one problem with the broken mike, which was even mentioned by the service engineer who tested the mobile. But at the time I got my mobile in return it was in a burying condition.
After I returned back Chennai I went to another Nokia care service centre near kodambakkam and enquired about the problem that I can’t switch on my mobile. There the service engineer opened the phone and said that they have spoiled the mother board by soldering it, and also removed some of the parts inside it and it cannot be produced into good condition even after it is repaired. They asked me to go again to that same service centre and ask the solution for this.
So I went again to that same centre in Annanagar to ask them for the solution. There one of the service engineer ill-treated us, shouted on us that they would not be responsible for this after we got back the phone. The Manager/ Owner of the centre Mr. RameshSuthar came and compromised us and created another new job sheet (no.[protected]/090422/24) on 22 April 2009 mentioning the delivery date will be on 6 May 2009. But till date we had been there for more than 10 times from 6 may 2009 getting back the same response we got before.
I have not even used the mobile for one month at least, but am paying the EMI till date.
Nokia is the best product with a worst service.
Can anyone suggest me a solution to get my mobile back in a good condition. Please anybody tell me where & Whom to contact for giving complaints and get a solution .

Hi,
I am using mobile Nokia 1108, from last 2 years, now suddenly my phone stop working, once I swiched on says "Sim is not valid", when I showed to the custome care they told, your phone is showing IMEI number as "[protected]". Please provide me the solution...
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Sir, I have rechieved a SMS that reads- "Congratulation ! You've won $500, 000, 00 US dollar in 2009 SHELL COMPANY MID - YEAR MOBILE PROMOTION. To claim; contact Dr. Robert on E- mail: [protected]@live.com" I'm very glad to read your massage. Now I want to know the details about the prize that you grant me. My phone number is [protected]. So I request you to reply me at the earliest so that I can grab the GOLDEN CHANCE you give me

I bought nokia n82 but problems are coming from very first day. Sometimes voice received and sometimes not. I gave it to nokia care for three times but they are returning me without solving the problem and saying they have solved the problem. I am tired of going to nokia care. I spent about 19000 Rs not to visit nokia care. Many other problems are keep coming in my phone. I want my money back
I am requesting you to please get rid of this phone.
Thanks and regards
Sant Vijay Singh
7/27 old rajendra nagar
New delhi
Ph no [protected]

To,
The Senior Manager
Nokia Customer Care

Respected Sir/Madam,
As i am using Nokia Cellular Only but do to bad service of your NOKIA SERVICE CENTER at Neemuch (M.P) I am sorry but i have no trust on your product and service center.The way he TAlk to his customer is not good and he does not have the good staff which are not experience.I have given my phone to for replacement of ON/OFF switch and i have paid Rs.562/- to him but switch is ok but after that i facing a problem of restarting of phone automatically.and when i have told him the problem he started blameing on me .[protected]/2 Wranty Ref. no. APA/N[protected] on the of Mr. Vijay sharma These are the details of my jobsheet .
Please see to the matter .
Thanking you,
your faithfully,
Harendra Sharma

I bought above said hand set from The mobile store, Panvel on 10/05/2009 and same day it's shows some display problem. When i contacted The Mobile Store they sugested me to goto customer care.
I went and submitted the hand set with Nokia customer Center at Ville Parle, Mumbai on 12/05/2009.

Job sheet no.[protected]/090512/45

Till today it is not get repaired. and the people out there says they are waiting for the component. now today on 09/06/2009 it completes 1 month of purchases of hand set but of no use for me. I don't know what is my fault except buying and trusting in nokia set.

Can you help me to get it replaced as soon as possible.

Dear Sir/Madam,

I purchased a Nokia N82 mobile on Apr 2008 from Mobile store. After 2 months, some color patchs appears in the TFT screen. When i take my phone to authorised service centre-Nokia Care, they replaced the screen, instead of replacing the entire handset. When i asked why they not replaced the handset, then they told that "no needed to change the handset". After 2 months from the 1st service, again the keypad (UI module) joystick broken. Again i taken my phone to service centre, they told that Nokia doesn't provides warranty for Keypad. Ok then i agreed for paid service. They told that for changing the keypad, it will cost around 1500/-. From Oct 2008 itself iam asking the service centre for changing the keypad. On that time they told some excuse like stock is not yet came, stock will come after 2 weeks. etc, etc. For 8 months iam using the handset without joystick and my warranty period is over. before that iam using a Sony Ericsson handset and used more than 2 yrs. No handset complaints happens. accessories like handsfree- i have change 4 time with full warranty. But Nokia only providing 6 months warranty for accessories. That also very bad. Even spares like keypad, handsfree is not available in market, then why Nokia is manufacturing these types of high-end mobile phones. I request to help me in this regards.

Please provide the security code number for my nokia 1650 (IMEI [protected])

Dear Sir,

I had purchased a Nokia E71 ( IMEI [protected], product code[protected] on 11/02/2009 from mobile store, chakrata road, Dehradun.

from the very first day of purchase i have many problems with this handset. Firstly i came to know that the bundled handsfree is not working, later i have replace it from nokia care. After that i have found that the cell started hanging very oftenly. sometimes i was unable to recieve the calls cause the phone started to hang when i pressed the call key. Later it also started to restarts automatically.

after these problems i have given the handset to nokia care and they have given it to me after installing new software and they insturcted me not to restore data from the memory card. Then i have lost my usefull data cause of this problematic handset. After using i have found that the problems are still persists and i have gone to the nokia care again, this time they have sent the handset to the nokia care( Delhi) for repairing and i had to buy a new samsung handset for my work. After 15 days when i got back my handset they again not to restore old date from memory card and again i have lost my usefull data only because of this problematic handset.

And again the problem again persists and i have given the handset again. This time Nokia care, dehradun again sent the handset to nokia care, delhi but i know that i have to waste my time due this problematic handset again and again.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.


yours faithfully
Piyush Jain
51 Moti bazar,
Arya Samaj Mandir,
Dehradun
R-[protected]
M-[protected]

i am using my mobile since long back and got many message. one of them is "Congratulation! you have won $500;000.00 USDollar in 2009 shell company mid year mobile promotion. to claim ; contact Dr. Robert on E-mail:[protected]@live.com and the sender is FM-Favour received on 5-june 2009. so please kindly help in tracing this meaasge. my contact no is [protected].
from
somorjit yambem cha
Brahmapur bhagyabati leikai
imphal, manipur 795001

I BOUGHT MY NOKIA N73 M ON 16 FEB.2009 FROM AUTHORISED MOBILE CENTRE OF NOKIA LINKS MOBILES, RESIDENCY ROAD, SRINAGAR, KASHMIR, J&K. I WAS NOT ABLE TO USE THE MOBILE TILL 21ST OF FEB. 2009, AS I WAS BUSY WITH MEETING. THAN I STARTED USING IT ON 21ST FEB.2009. WHEN I TRIED TO CONNET MY MOBILE WITH MY PC IT WAS NOT CONNECTING AND WAS BLINKING AND SIMULTANEOUSLY SWITCHED OFF.

WHEN I APPROACHED LINKS MOBILE ON 23RD OF FEB.2009 THEY TOLD ME TO GO TO THE LOCAL NOKIA CARE. I APROACHED NOKIA CARE AND THEY TOLD ME IT IS VERY SMALL PROBLEM AND WILL BE OK TILL TOMARROW ON 24TH OF FEB.2009. BUT WHEN I WENT TO THEM ON 24TH OF FEB.2009 THEY TOLD ME TO COME ON 25TH OF FEB.2009. AS THERE IS A JACK PROBLEM AND WILL BE CHANGED TILL TOMARROW. WHEN I WENT THERE ON 26TH OF FEB.2009. THEY TOLD ME THERE IS A MANUFACTURING PROBLEM IN YOUR MOBILE AND WE WILL BE SENDING YOUR MOBILE TO NEW DELHI SO THAT THEY WILL EXCHANGE IT WITH A NEW MOBILE PHONE.

AS THEY HAD GIVEN ME THE DATE OF 15 DAYS SO I WENT THERE ON 13TH OF MARCH 2009. THERE THE MANAGER OF THE NOKIA CARE, LALCHOWK, SRINAGAR, KASHMIR, J&K TOLD ME YOU HAVE OPENED THE MOBILE PHONE BEFORE YOU CAME HERE, I TOLD THEM THAT WHY SHOULD I DO IT AS MY MOBILE WAS UNDER WARRANTY AND THERE IS A RULE IN NOKIA THAT IF THE MOBILE HAS BEEN BOOKED FOR 3 TIMES UNDER WARRANTY IT SHOULD BE EXCHANGED BY THE NEW MOBILE PHONE. BUT THEY DIDNOT LISTEN TO ME. THAN I TALKED TO MR WASIM WHO IS STATE HEAD FOR NOKIA, BUT HE WAS ALSO NOT ABLE TO DO ANYTHING, I APPROACHED MANY OFFICERS OF NOKIA OF VERY HIGH RANK BUT THEY GAVE ME THE NEGATIVE REPLY. EVEN WHEN I TOLD TO THE NOKIA CENTRE OF SRINAGAR THAT I MAY GO TO THE CONSUMER COURT THEY TOLD ME WE HAVE NOT TAKEN ANY MOBILE FROM YOU GO AND FIND YOUR MOBILE.

WHEN I FOUND THAT NO BODY IS LISTENING TO ME I WENT TO THE CONSUMER COURT FOR THE SAME AND THEY ENTERTAINED MY CASE. BUT THEY GAVE THE TIME PERIOD OF ONE MONTH AND THEN WHEN I APPROACHED THEM IN THE MONTH OF APRIL THEY EXTEND THE DATE TILL 15 TH OF MAY 2009, AND THEN WHEN I APPROACHED THEM ON 15TH OF MAY 2009. THEY TOLD ME THAT WE HAVE EXTENDED THE DATE TILL 15 TH OF JUNE 2009.

FROM THREE MONTHS I AM GOING FROM PILLAR TO POST TO SOLVE THIS PROBLEM BUT ALL IN VAIN. THAN I FOUND YOUR WEBSITE AND TRIED TO TELL YOU THE WHOLE STORY, SO THAT MY PROBLEM MAY BE RESOLVED. I HAVE GOT ALL THE DOCUMENTARY PROOF AND THE DETAILS OF MY MOBILE BELLOW. BUT BEFORE THAT I WANT TO APPEAL TO THE WHOLE NATION IF THEY ARE PURCHASING ANY NOKIA MOBILE YOU SHOULD NOT BE SURE THAT IT IS 100% OK.. THANKS

JAVEED AHMAD BHAT
R/O C-19, SWEET HOME
RUSTUM COLONY,
RAJBAGH
SRINAGAR-190008
CELL NO. [protected]
IMEI NO. OF NOKIA N73M- [protected]

I gave a complaint agaist nokia care centre people on 1st june regarding the battery problem of my nokia7210 supernova.They replaced the battery but it is also not working properly.When I contacted them they say that the piece had some software problem which they didnot say when I first contacted them.when they replaced battery they didn't gave me its number or details.I do not know whether it is new or not.When I tried with the battery of other piece it is responding properly.The customer care people are behaving indecently.If they make us roam around the care centre all the time and not giving proper service we have to complaint against them.They asked me to go some customer care in Suryapet which is 60 km far from my place.If such is the case what is the use of the unit in Khammam.Are you going to take action on them, if not there is no choice for us, we will file a case in consumer forum.

Complaint against;;; SR Communications, Near ZP,
Wyra Road, Khammam


S.Raghu..[protected]