Nokia India Complaints & Reviews

To
Nokia (India) Customer Care Manager

Hi,
I lost my mobile (stolen) on 09-May-2009.
Following are the details of the handset.

NOKIA 3110 Classic Black 512MB
IMEI: [protected]
ITEM: 002G858
Battery No: [protected]
Date of purchase: 10-August-2008

Please block all the services to the handset so that nobody can use it.

Thanks.

when i go to personal configuration settings to create new account than it shows that cannot add new account.memory full
how i can solve this problem?...

SIR
PLEASE GIVE ME PUK2 NO. FOR THIS IMIE NO.[protected]/00/950992/6 .
MY MOBILE NO. IS [protected].

DEAR SIR,
MY MOBILE NO. IS +91-[protected], THIS IS MY NO. AND I HAVE LOST MY MOBILE N72 WITH AIRTEL CONNECTION, BUT I DON'T KNOW MY MOBILE IMEI NO. I HAVE LOST MY MOBILE, MOBILE LOST DATE:- 20.04.2009, TIME:- 10:48 AM, LAST CALL:- [protected], [protected]. AIRTEL CONNECTION ID:- VOTER ID CARD, NAME:- SHRI MALARAMJI LUHAR, ADDRESS:- ABUROAD, HE IS MY FATHER, DEAR SIR PLEASE SOLVE MY PROBLEM, AND TELL ME HOW CAN FIND MY MOBILE, TELL ME WHAT I DO NOW, PLEASE SER HELP ME, MY EMAIL ADDRESS IS:- [protected]@redifffmail.com, AND MY TEMPRARY MOBILE NO. IS [protected], PLEASE TAKE ACTION OF MY COMPLAIN AND SOLVE IT, PLEASE CALL ME OR EMAIL ME OF THIS METTER .

THANKING YOU

FROM:-
BHARAT MALVIYA
NEAR RELIANCE TOWER,
ABUROAD
MOB:- +91-[protected]

Hi,
I am Vinod Nair, from New Delhi. My Nokia E61i, purchased a year and half ago, developed some problem of hanging and messaging errors, around 13th Apr. I went to Nokia Care ( Net Dot Solutions Pvt Ltd ) situated at Jail Road, New Delhi on 14th Apr. The service representative informed me that the handset requires a software updation and since the handset is liquid logged, there could be a " dead risk" chance. He also informed me that if I still agree to get it repaired, I may need to sign the job sheet, which I did on my will. It was informed that the entire process would take a couple of days and I can get the handset on 16th Apr. I checked with the centre on 17th Apr and it was informed to me that the handset would take a couple of days more to get repaired and that the service centre would call me upon job completion. When I did not receive any call from them till 21st Apr, I checked the website for the job sheet status. It was mentioned as "Closed-Repaired". I promptly went to Net Dot (Nokia Care )and asked for my handset. They took half an hour more and informed me that the handset is non-repairable. Upon questioning, the front desk told me that the handset has been purchased from overseas, therefore they cannot repair it. Upon arguing that the handset was purchased within India and that the website shows that the handset has been repaired, they took another 10 mins to inform that since the handset was liquid logged, there is a dead risk and therefore they chose not to repair it. This when I have already given approval to do so in the job sheet. Upon speaking to the centre incharge, who was rude and impolite, they agreed to give me a delivery note and told me that I am free to complain on this to nokia care. I was shocked to see the delivery note given to me in which the "date of repair" was 15th Apr and "date of delivery" is also shown as 15th Apr. Upon pointing out this, the front desk lady cut the date to 21st Apr and signed it there. It is really surprising and gave a very bad impression about the services offered by Nokia Care. The centre gave a complete misinformation about the entire process and kept the handset for more than a week to inform that it is non-repairable.My Job Sheet no. is[protected]/090414/16

I hope you would take into account this complaint and take remedial measures against this centre.

With regards
Vinod Nair
Mobile =+91-[protected]

To
The care manager,
Nokia India Pvt Ltd, 4F, Tower-A & B, Cybergreen DLF city,
sector-25A, gurgaon-122002, Haryana (India)

Subject:
Regarding giving intimation about request for refund of price along with compensation for the last 7 months of defective Nokia N 72-5 D purple IMEI [protected] or replacement of Nokia N 72-5 D purple IMEI [protected] along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI [protected] before approaching to the consumer court.
On 20/05/2009 I was handovered Nokia N 72-5 D purple IMEI [protected] to
Nokia care center, RAJLAXMI ELECTRONICS, E-44, nagar parishad complex, opp. town hall, pachkandil chauk, yavatmal, 445001.

Respected sir,
As per the subject cited above on 15/08/ 2008 I was purchased Nokia N 72-5 D purple IMEI [protected] within the first 3 months the problem/defect/fault was found in the Nokia N 72-5 D purple IMEI [protected] for which I was contacted to the nearest Nokia care center and then after a series of problems/defect/fault are continued till date which I had mentioned as below in sufficient details. Every time I was visited to Nokia care center Every time I was advised that the Nokia N 72-5 D purple IMEI [protected] need to send to the company to solve the problem/defect/fault and will take period of 15-20 days to come back. (by Nokia care center)
Sr. No. Of company visit Problem/defect/fault Date Jobsheet No.
1st Battery back-up problem 20/11/2008 [protected]/081120/50
2nd Charging/Battery; back-up battery empty. 17/03/2009 [protected]/090317/38
3rd Applications: performance / usability failure, F.M. beep, Back ground sound waves of low and high frequency.
(2nd time company visit mistake) 06/05/2009 [protected]/090506/26
Charging/battery: No charging. BL5C 06/05/2009 [protected]/090506/27
Charging/battery: No charging. Travel charger 06/05/2009 [protected]/090506/28
4th Applications: performance / usability failure, F. M. beep, Back ground sound waves of low and high frequency. (Resending due to 0% improvement in3rd time company visit) 06/05/2009
(Resending date 20/05/2009) [protected]/090506/26
* Before sending 2nd time company visit Nokia care center person MISS RACHNA MADAM personally used the Nokia N 72-5 D purple IMEI [protected] for 3-4 days. She noticed the fault.
* The Problem/defect/fault which is mentioned in 3rd time company visit that was found during checking as soon as I had received Nokia N 72-5 D purple IMEI [protected] after 2nd time company visit.
* When I had received Nokia N 72-5 D purple IMEI [protected] after 3rd time company visit and checked in the Nokia care center there itself it was observed that the Problem/defect/fault which was mentioned in the 3rd time company visit persists as such with 0% improvement for which I was handovered Nokia N 72-5 D purple IMEI [protected] to the Nokia care center at the same moment. The Problem/defect/fault was observed by the Nokia care center manager and owner and agreed that the Problem/defect/fault is genuine and major.
Sir I am suffering a lot since from last 7 months about the Problem/defect/fault in
Nokia N 72-5 D purple IMEI [protected] and the service, which is provided by Nokia. During the period I was faced a lot of inconvenience, because o[censored]navailability of extra handset, as will as mental, physical stress, loss of warranty period due to company visit mistake/problem/defect/fault. Sir, I had lost my faith/trust from Nokia and Nokia product.
Eventhough once more last time against my will and wish before knocking the door of consumer court I am trying to give you opportunity to
-refund price along with compensation for the last 7 months which I was suffered for defective Nokia N 72-5 D purple IMEI [protected]
or
-replacement of piece along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI [protected].



My permanent address
Lavande jiwan premchand, Assistant professor, C/o Pawan Electronics, Sahkar Society Complex, Main Road Hadgaon, At. Po. Tq. Hadgaon, Dist. Nanded, pin: 431712, (Maharashtra) Mobile no.[protected].
Thank you Customer
Date 21/05/2009 Lavande jiwan premchand

Undersigned purcahsed a Nokia set 5310 Xpress music in May 2008 from Uniflame PO- Guwahati .
The phone was giving nagging problem within 6 months from purchase . I had given this set twiice to Nokia care for repair . but they could not repair it fully ... My warrenty period is valid upto June 09 .
The phone set is presently lying with Nokia care - Guwahati . The details are given below : Nolia is only assuring me that my set will be ok but they are not serious about it .
I want proper compensation for the agony .

Regards
S.Mazumdar
Deputy manager ( TS)
Indian OIL - GSPL, Sector III,
Noonmati - Guwahati [protected]

Mobile -[protected]
The details correspondence with Nokia is as follow

MY JOB sheet number[protected]/ 090506/ 58 ( THIS IS AN REPEAT ORDER WITHIN TWO DAYS FROM TAKING DELIVERY OF THE SET AFTER FIRST CALL)
Phone given to Nokia Care -Chandmari - Guwahati (assam)
IMEI NUMBER - [protected]

THE PHONE FAILS TO SWITCH ON, HANGS FREQUENTLY ... IT IS WITHIN GARUNATEE PERIOD ...

PLEASE EXPERDITE OR ELSE I WILL APPROACH CONSUMER FORUM


SHUBHRA MAZUMDAR
INDIAN OIL
GUWAHATI
Dear Mr. Mazumdar,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5310 Xpress Music. We understand your displeasure over the delay in communicating the status of the phone and sincerely regret the inconvenience caused.



Kindly note our endeavor is to provide timely and quality service. But at times due to non availability of spare parts or a comprehensive assessment being done on the handset the repair turn around time may take longer than the indicated time for delivery specified in the job sheet.



Further, we would like to inform you that your case has been forwarded to our Head Office and we are coordinating with the department for an update on your case. Please be that the service team will revert to you at the earliest and update you on the case.

We solicit your patience and co-operation in this regard.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/?inv=10263158&chk=PRF3J3VY

Kind regards,

Shabina Yasmin
Nokia Care

Dear Sir,
I lost my mobile phone due to thives enetered in my house around 2.30 A.M. on Dt. 23/05/2009
at marathalli, Bangalore & my phone number is [protected].my phone model is Nokia 5800 xpress music
and Mobile IMEI No [protected] . Please take immediate action about this.
My Address and contact no is given below :
Divakar reddy k.
Marathalli
Bangalore
Karnataka.
Contact No :[protected]
E.Mail : [protected]@gmail.com

Regards,
Divakar Reddy K.

I bought a Nokia 5130-c music express handset on 18 April 2009 whose product description is IMEI. NO-> [protected] from bhopal's one of the leading mobile store... but within an hour it stopped working and got switched off but because i was moved from the city to indore... i visit the nearest Nokia care center at Yashwant plaza, opp railway station Indore, after around 15 days they replaced my handset with a new same model handset whose product description is IMEI. No-> [protected] but that handset couldn't cover the network properly... and so they again took the handset for repair. from last one month and more i had bought a handset which i never used yet that is only swapping between your nokia centers and i m not getting proper replies by your executives every time i reach there center they give me dates... i request you to either do proper arrangement of money back or give me a replace handset of same cost but different model as soon as possible.I am transferred from indore to Delhi and i need to move from the city within 48 hrs so i need a proper action with 24 hrs from your side.

I am also going to complaint with consumer forum if the set is not within 24 hrs and the expenses if any spent by us will be in your account.
You must mail to me immediately about your action.

Thanks
Vishal Saxena

i got a mesg regarding the UK NOKIA MOBILE DRAW 2009,

" Your mobile number has won GBP 200000 in the UK NOKIA MOBILE DRAW 2009, to claim ur prize contact Dr.Anthony WITH YOUR FULL DETAILSBY
Dr.[protected]@yahoo.com" sender AD-DEMO


Plz let us knw abt te further steps.

My father had bought the mobile on 03/09/08 from bahrain from the shop named ORANGE TELECOM, Tel. 17 214006, C.R. 24405, P.O. box:37656.
He gave it to me Mr Prasool.P.Das(son of Mr surendran) the had set has a warrenty of 12months.
i got the phone repaired done at INDIA-KERALA-THRISSUR - NOKIA SHOWROOM AT CITYCENTRE.
They charged me the amount of parts changed even though it had a warrenty.
The display shows some colour change nowerdays.

I have received an SMS stating that I have won 600, 000 pounds and that I should mail back with the given claim code...but as far as I read...this is a scam


Please advise

AM NOT GETTING THE NETWORK CONNECTION AT MY HOUSE IN DOMBIVILI EAST AT PENDSE NAGAR. IF THE CALL COMES IT GETS DISCONNECTED BY GIVING THE MESSAGE "NO NETWORK COVERAGE" AND IF I CALL BY DIALING THE NUMBER FROM MY HOUSE THE MESSAGE APPEARS AS"NO NETWORK COVERAGE OR CONNECTION".THIS IS HAPPENING AFTER I MADE MY PHONE "BILLING" WHEN IT WAS PRE-PAID THE CONNECTIONS WERE ALRIGHT.
THE VODAFONE CUSTOMER SERVICE PERSON CALLED ME TWO TIMES ON LANDLINE NUMBER AND HE SAID THAT OUR ENGINEER IS WORKING ON IT. BUT TILL TODAY NOTHING HAS HAPPENED
MY CELL NO IS [protected]

Dear Sir,

I had purchased a new mobile model #5130c-2 on 23rd March 2009 (express music), and have guarantee and warranty period. On April 29th, my mobile automatically got switched off, what I thought was because of no battery backup, hence I charged the mobile for an hour and then I switched on the mobile but it did not turned ON. Mobile is important in my life because my field is marketing field.

I went to Nokia care centre EDGECOM, #86/1 Maruthi Complex 1st main, new thippasandra HAL 3rd Stage, Indiranagar, BANGALORE- 75. Date: 02/May/2009. Job Sheet Number:[protected]/090502/77. After preliminary check from their side (FLASH Testing) they told me, it would take 12 working days since they have to send the mobile to NOKIA service centre at NOIDA. On May 2nd I handed over the set to above mention the address, but still have not got my mobile, I am fully dissatisfied with the services and need to get my Phone Replaced as soon as possible. Past 3 weeks I keep calling the Ashwin of EDGECOM Service center and every time they give a new excuse and a new problem in the phone( hardware problem, mother board issue etc).Still I don’t see any progress in their work.

I had spent considerable amount of money to purchase the mobile and now I don’t have my mobile.

I request you to immediately give instruction to replace the set. Again problem comes I can't wait more than a month.

Kindly do the needful at the earliest.

Thanking you,

Yours faithfully,
Saravanan
[protected].

Sir,
My uncle Mr.B.Lakshmana rao received a sms from TM-Trove on 19th may, saying that "Congratulations!!!You have won 500, 000.00, GBP in the 2009 (GOOGLE) INT'L mobile award.To claim your prize e-mail:- [protected]@live.com "We sent a mail for the above e-mail id, but still waiting for the response, can u please inform us about the further proceedings.

Dear Sir,

This is to inform you that I purchased the Nokia 5800 Express Music Nokia Mobile on 06th Mach 2009.
After One month i found that from My mobile there is some sound came from Inside the phone. So i went to Nokia Care @ Shree Service, Jamnagar, Gujarat.
They said that you have to submitted your phone here, then I submiited the same on 04th May. As per theic conversation I went to Nokia Care after 01 Day, but I found that problem is still continue. So again I submiited my phone to your Nokia Care.

They sent the same to your company for repairing purpose. Now I again go to take my phone on 18th May 2009, There i checked my phone & i found that the problem is still continue. Now today again your representative said that again we have to send your phone to Nokia Company.

Finally I went your Nokia Care, Shree Service @ Jamnagar, Gujarat for 05 Times. but till date my problem is not solved & already 15 days I kept my phone at your Nokia Care.

So requesting you to pl give me the final date of my mobile for my usage.

Thaks

Milan Vadodariya
Mob:[protected]

sir,
ive purchased my product last year bt its nt been 10 monts of buying the phone is showing the system error!!!
actually iwas having a problem in my mem card also.few days back when twas ok bt actually when i was viewing my msgs then it showed me the system error for the first time!
now when i was formittin then also its showing me the same!!!
nevertheless, atlast my mem.card is corrupted!!
my phone is also not working as it was working few days back!!
plz help me out

Dear Sir,
I would like to bring your kind attention on the bad experience I faced with your so called trusted brand “Nokia “ .
I started using Nokia since 2002 and upgraded my phone with Nokia only as my requirement got increased with time, I got your reference through my friend when I shared the same with him.

Plz go through
• I bought Nokia N-82 2 GB on 27th Feb-2009 from RelianceDigital Retail limited, Vashi, Navi Mumbai .
• Products details are-(serial no-[protected]).
• I started facing problem with the device with in 1 month like internet access didn’t work and screen display(horizontal and vertical screen set) ), when I contacted reliance digital they convinced me after restart the phone twice and said it won’t come again .
• More problem started after few days like ( call drop, not audible while making and receiving calls and same screen set-up ), when I again approached reliance they felt that it was problem in the device and referred me to your NOKIA Care, there I felt like cheated after waiting for more than 2 hours I learnt that my phone couldn’t get repaired and I was told that they will sent it to Delhi and after 10- 15 days they will revert me, I was ready for that a but when I asked for a stand by phone since they had taken my phone for maintenance, I was offered a very normal phone . now would u be able to use a normal phone after using high end phones like n-82, it doesn’t suit, u can understand it, at least for those who have faced problem within 2 months of purchase date .
• I had to use some other brand which I had to borrow from my friend.
i VISITED NOKIA CARE ON 16th of May to collect my phone, i was again surprised that phone was in the same condition as, i was again told that please come after 15 days .
• It has been today 20, i have given my phone to Nokia center .
• Finally I request you to help me to get either my refund as I have lost my faith on Nokia or whatever best u can do from your end but I want solution asap .
• I hope you will understand my problem and help me .

Thanks and regards,
Sachin Suyal
[protected]/[protected]

Nokia Handset model E 51 ( under warranty till 18th June 2009) was given to La Plume, Thane on date 21st Mar’09 whereby it was mentioned by an executive of La Plume that the IC of the phone E 51 needs to be replaced.
Post receiving the Job Sheet, I was told that La Plume, Thane will revert to me in 15 days time but the said service centre never got back to me and finally when I contacted them on 20th Apr’09, I was told that Nokia Company has replaced the cell as the complain in the original old cell cannot be rectified.
In lieu of the old cell I was offered a replacement of my phone with another set (with change outer body) with 1 month warranty & that too without any packaging, In fact it was wrapped in a paper. La Plume refused to handover a new set to me also denied giving me the proof that the set being offered was a new one.

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia N 81-3 set IMEI-[protected]


I Nikhi Kumar buy nokia n 81-3 mobile through MOBILE SHOP dated 04/14/09 but the phone have some problem as GPRS is NEVER ACTIVATED in this phone .I have launched a complaint to Nokia customer Care(NCC) dated (21 april 2009 jobsheet no.[protected]/090421/24) and they said that problem is solved after software update and update the software, but the problem remains persist so I again complained(dated 23 april 2009 Jobsheet no.-13253) this problem and they deliver the phone to their Head Office and return the phone after 15 days approx. BUT THE PROBLEM IS AS IT IS so i kindly request you to please take some action and CHANGED MY PHONE.

I will be thankfull to you
thanks
Nikhil kumar