Subject : Defective Nokia Mobile phone
> Business : Nokia
Ace communication, Nokia Care centre
>Address : 13, Main Road, kapil vihar, pitam pure
>City : Delhi
3600slide procured in 14/12/08 had intermitant problem of
> key pad malfunctioning after one month of purchase.
> The mobile was taken to Ace communication, Nokia care centre
> for inspection.
> Nokia care centre
refused to attend under warranty & asked for Rs.
> 2000/- for repair.
> The liquid panel in dome key pad was found to be defective. The reason
> cited by Nokia care
was water ingress in the key pad which was totally
> unacceptable. The manufacturing defect in Nokia
phone resulted the
> complaint which is turn Nokia care
blamed us for misuse.
> I did not agree for paid repairs & NC centre took Rs.50/- vide slip
> sl.no. 096 for inspection only.
> The mobile was bought One Mobile at Big Bazzar, Netaji Subhash place metro
> station for Rs. 9280/-. The IMEI no. of mobile is [protected].
> Consequences :
> The product problem through Nokia care
is unattended which has resulted
> highly dissatisfaction & mental agony.
> The customer care representative at Nokia care centre
was not handling
> customer complaints properly & had negative facial experession as well
> as body language
> I am continuously trying Nokia customer care
30303838 continously but not
> getting connected as it is always busy.
> I bought another phone of Samsung
make(BGH-130) this time for Rs. 1550/-
> on 08/03/09 from One Mobile at Big Bazzar, Netaji Subhash place metro
> I demand compensation of Rs. 1550/- towards purchase of new mobile &
> replacement of defective Nokia
phone 3600 slide
> Industry :