Nokia India Complaints & Reviews

Nokia N82 set — Missing of set

I, Jiji Janardhanan, resident of Cochin, Kerala. On my recent visit to Thirupur, my new Nokia N82 set got missing while travelling in a bus. The IMEI number of the set is [protected]. I have lodged a complaint before the police also. Kindly help me in finding out my set.
Your prompt response in this matter will be highly appreciated.

Thanks and regards,
Jiji

Nokia N82 — No display!

My mobile diaply went off today. I tried with removing batter/memory card but in vain. I also tried after fully charging it and then tried to switch on. but i cannot see the display. surprisingly i can attend/make calls without the display with assumption.

From: "julie julie" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@rediffmail.com>


Subject: nokia complaint


Date: Tue, 24 Feb 2009 23:20:10 IST
Cc: <[protected]@yahoo.co.in>


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To,
The Manager
Nokia LTD
24th Feb 2009.
Subject : Complaint regarding N82 handset---- COMPLAINT NUMBER af132 and 2nd one is correct 12faf


I have a concern which I need to put forward. My name is Julie Mascarenhas I was gifted a handset of my choice and very soon happend to be a proud owner of a N82 handset .Its been 10 years now I have never compromised on any other brands other than Nokia as it has always been my priority and it has given me 100 % satisfaction, and till the last year I didnt face any issues with any of the previous Nokia handset .Sorry to say this time im totally taken aback as it is the first time Nokia has created a piece has made me to think twice in future if would continue to go ahead n rely on the quality of Nokia products . I have gone through a lot a torture n pain the moment I got the N82 handset in my hand .

The handset was purchased from FONEMAN- at address 17/18 Mangalkunj, Opp Indraprashtha Shopping Center, Borivali West, Mumbai 92.with Invoice number as 2642 dated 16/8/2008 .It has been six months that I owned this mobile, but have hardly got an opportunity to use it continously., Most of the time it has gone for repairs in the service center.and I get it back only after 15 days .The issue I face with this handset is mostly no display and hanging issues, and headset unclear. The headset has been permantly rectified after giving it once for repairs, but mobile hanging and display still continues to exist.When my phone use to come back from the service center I personally tried all posibilities to avoid my mobile from hanging, like tried not inserting my memory card, not going to any site thru my cell etc, but still problem continues to exist. There are times I have to continously remove and put the battery back again inorder to let it work in urgency. It has been the 4th time this piece has gone for repairs with the same issue .My warranty period is almost getting passed away with no results till date. I am a working woman with busy scheduled so have to wait for my days off inorder to get my phone serviced. Most of the time my phone is lying dead till my next trip to the service center. My detail of complaint are as follows:
Name of service center : SARVESH TELECOM
Sh # 4 Parn Kutir CHS Nagalia Arcade
Off Rani Sati Marg Malad East
Job Sheet Number 1}[protected]/081020/74 --- date 20/10/2008 ---- mum0570332
2][protected]/081107/31 -- date 07/11/[protected] mum0582488
3}[protected]/090107/22 ---- date 7/[protected] mum0632550
4}[protected]/090127/66 ---- date24/02/[protected] phone was replaced by nokia service center for another N82 stll same issue

I dont think I should be logging so may complaints for having my new phone, which is under warranty and in proper condition work effeciently. This is the first time I am writing to a company regarding a complaint, as its time consuming .Im forced to make time to write to u as, Im completly surprised about the change in the standards of Nokia . I do hope ul will look into this matter urgently and find a fair solution to my problem. Im completly frustrated using the N82 .and would not want to go time and again to the service center .hpe u will consider this case with high priority n either give me a refund or replace it with a new cell with new warranty period . Please make sure if N82 handset that ul created is still goin to have the same issue again please suggest or send me a different model. l will be more that happy, as I would not like to go through the same thing again as its very frustrating.Since.my cell is again gone for repairs I continue to use my old cell which is a nokia 6270 which has been repaired only once and not given any major issues. Sometime I think why did I have a new mobile.Hope u consider my problem and look into the matter and provide a satisfactory solution where in future I can continue to rely on NOKIA

Awating youre prompt reply

Thanking you in Anticipation
Julie Mascarenhas
[protected]/[protected]

my mobile is stolen.
it is nokia 6233
my name is mehul thacker .
IMEI no:- [protected].
last no used:- [protected]
e-mail:- [protected]@yahoo.com
[protected]@yahoo.co.in
missed date:- 7 feb-2009
missed pleace:- adipur(kuchchh)


2)it is sony K510i
IMEI NO:[protected]
last no used:-[protected]
other details are same
plz find it and contact me
not lock it
just find it

my mobile is stolen.
it is nokia 7610
my name is Anand Bakshi
IMEI no:- [protected]
last no used:- [protected]
e-mail:- [protected]@yahoo.co.in
missed pleace:- Chikhaldara(Distt.Amravati, MS)

Hi,

I too faced the same issue with Nokia 2680-s. I bought it on the last week of oct last year. It was working fine for a few days. Then it started to hang up and i gave it to the nearest nokia care in alwarpet, Chennai. They told its a software issue and uploaded the new one and gave it to me. It didn't last for more than a day. Again it had the same problem and i gave it to them once again. They once again did the same thing and handed it over to me. But now this time the bluetoothe didn't worked out and the head set pin didn't showed up in the mobile. I gave the mobile back to them and they told that they are going to had it over to the head office. After a couple of weeks time they gave me a new mobile in replacement of the old one stating that the old one could not be repaired. The second new mobile which they gave to me didn't last for more than three days. Again the same hanging problem started and i gave it back to them. They once again sent the device to there head office. After 3 weeks of time they replaced the second one with a new one. It also didn't lasted for 3 days. The same problem, the same scenes, once again its been sent to the head office. I didn't used my mobile for more than 10 days. Most of the time it was at the head office. I am not sure why this problem is happening frequently with this mobile. If its a problematic set then Nokia should stop the particular model and has to replace the mobiles with another good model. I have to keep on changing the particular mobile with a new one till its warranty expires. and in the mean time the time that i used my mobile will not be more than 30 days. After spending some good money to mobiles it has to be worth for the amount that we spent.

HI,

I am tarun, i hv purchased nokia 2680s few monthes ago. since that time there is problems in handset,

like bad radio signels, and slow processing. it is also show totaly white screen many times.

I have an another cell of nokia 6070 its signel (RADIO) are perfect on the comman place and conditions.
I hv not much time to leave the phone on service center is there is any other provision to solve this problem.
IMEI NO. [protected]
IF any one can help plz. do
regards
TARUN ([protected])

please my phone is not browsing ny netwok told me that they cant send setting to my type of phone

I HAVE A PROBLEM WITH MY WAP SETTING.EACH TIME I WANT TO OPEN NEW ACCOUNT IN MY WEB, IT WILL DISPLAY MEMORY CAN NOT ADD NEW ACCOUNT. I NEED RESETTING CODE FOR D PHONE NOT NORMAL 12345 CODE BECAUSE I HAVE TRIED THAT.

dear sir, i m sudip, i hve nokia 3110c, i active my gprs service but not mms service, on my mobile, but "I HAVE A PROBLEM ON MY GPRS SETTING(EAST ZOEN)" pls guide me how i can get setting. and also when i start it on cell & pc.Both have very slow speed, hope u will guide me, i will wait ur email.pls also sed MMS setting for nokia 3110c (east zone).

Pls guide me the BSNL GPRS Eastern Region setting step wise for Nokia 3310C Mobile as I tried a lot but I cannot do it. I want the setting for PC as well as for mobile as I can operate both as per my need.

Good afternoon Sir,
I have nikia 3110 mobile . the problem is that i visited calender menu when i return back to main menu the calender menu still appear in the screen, i try all things but still it is in the screen. kindly send me the cause of it and tell me the way how i solve this problem.

Thank you

Nokia 3110 C — Camera showing standby mode

When I capture then camera is showing standby mode. Please let us know how to solve this problem.
Thanks

Save the contents of your memory card into computer drive, format the memory card and now the camera will be ok.

NOKIA 3110 — Display problem

From last 1 week my Nokia cell phone Nokia 3110 display not working, when i had gone to the cutomer care they told me the problem is physical damage but in actual it is not happened.
I expect from you solve the problem as it is in warranty period. I have given the mobile phone to Nokia care, Malleshwaram, Bangalore where they are asking me to pay Rs.1300/- towards display change. I have not used the phone for 2 months also. Please do the needful & look in to the matter immediately.

i have a nokia 3110 when i shoot a photo it will shows camara on stand by mode giv me solution

Sir, Display of 3110c is not working, phones in & out Callings r pk. Please send me solution of this problem.

waiting fr ur reply,
thank u

hello sir good morning everyone
nokia 3110 display problem first u need check ur display secondly change first display ic the problem is solved mostly solved otherwise second display ic change ur problem will be solved

set is ok but lcd is not working

i have a nokia 3110 when i shoot a photo it will shows camara on stand by mode giv me solution

Nokia 3110 C

display problem
there are many small line under the screen in black color. How is it to be rectified?

Nokia 2600 C - 2 — power locks up , not responding , camera no functionality key pad keys do not works IMAGE NOT CAPTURE LEFT SIDE OPTION KEY NOT OPERATE

IMEI NO. [protected]
MOBILE GIVEN TO CUTOMER CARE AT SANGLI MAHARASHTRA
SURESH ELECTRONICS
SINCE LAST ONE MONTH .
PLEASE DO THE NEED FULL
JOB SHEET NO.[protected]/080516/31
DATE :-16-5-08
PRODUCT CODE :- 0556670
MODEL 2600 C-2
WARANTY REF. NO.APAINY[protected]

nokia 2600c-2 camera problem

bbbbbfdgfdg

sir,
I too have a similar complaint my phone was brought on 4/2008 on 14/11/2008 my nokia 3110c on/off swith has a minor defect(had to press hard to work)and i returned it to customer care and they charged 300RS now it is again having the same problem. The quality of customer service has een declined too much. Hope it wont continue like that.

prasanth-an unsatisfied customer!!!

Sir. my Nokia 3110c restart during music liberary updates and opening themes folder and games

i have gone to nokia care dhanbad but there was no attention to warranty hoder customer only private customer are given fastr services for money...

memorycord is ok but canot show the mobile nokia model 3110c mmc jumpering

sir can i know that i have nokia 5200 and have vga camera. did this will we change into digital camera

sir i i have nokia 3230. I have problem in camera software.when my camera is on image is not showing.
plz help

I'm user of Nokia 3500c.
My complaint is that I cannot edit my contact or cannot make back up copy to Pc.

Can u help me ???

Now 18 months over

I am having problem of network coverage in my Nokia 3500c mobile, the same SIM card works fine in other sets.

mere phone ki lcd bakar ho gayi hai


nokia6275 cdma

6275 cdm dissply cod

Sir
I am using Nokia 6275 CDMA cell...This handset SMS storage capacity is of only 100nos. I want to increase SMS capacity of my cell. Pls tell me how to increase SMS storage capacity of my cell...
Thanking u & Regards,
Chintan Shah
[protected]

Nokia 6275 CDMA — display

My Nokia 6275 CDMA screensaver turns blank every time you switch on the mobile.please let me know the solution.ASAP.

Nokia — Blank Display

To,
Rajasthan Head(Costumer Care)

Dear sir,

I m having a E 52 purchased last year on 11 Aug its display got blank i got it submitted to your service center on 11 Aug Itself( at Care Centre,A-17,Krishna nagar first,Tonk Road ,Jaipur,NCC:108_433527) and even on 20 aug they are not in a position to give a definte answer regarding repairing of my phone,they dont even pick the phone regularly.My Job Sheet No.is 110811/4,IMEI NO.:[protected],PLEASE LET ME KNOW HOW MANY DAYS YOU WILL TAKE TO REPAIR IT.KINDLY LOOK INTO THE MATTER SERIOUSLY,ITS REALLY SHAMEFUL ON PART OF NOKIA.

THANKS
PRASOON KAPOOR
[protected]

The Nokia team is not responding to my complaint yet even your rajasthan head dont bother about solving my issue, pls take a strict action

nokia 3500 classic — Nokia

i have bought a Nokia 3500 mobile just a month back and like within a month i am getting this problem of my phone's display not working properly. my phone's disply suddenly vanishes and sommetimes starts flickering. i am facing a lot of problem because of this. soething like this happening with a new nokia phone is very dissapointing.

my nokia 3500 mobile is showing camera on standby. cant click more photos. what to do ?

Camera - I notice that every time after I snap 2-3 shots and proceed to click the next shot, the message says "Camera on Standby" and the shot is not recorded.
Video - About the same time, when I try to record a video, the message displays "Unable to save file".

the same prob facing. pls help us

Easy, go ahead and FORMAT THE MEMORY. How?

Access the main menu, go to Gallery, Options, read the list, it should say FORMAT MEMORY CARD, DO IT.

It worked immediately, I had to find this in SPANISH in order for me to get an answer from somebody. It worked.

hey do v have to format???????
nokia gyz charged me 265Rs for clearing "CAMERA ON STANDBY" problem ..
oh goshhhhhhhh. i wanna kill those nokia ..

This same thing has happened to me too. You jusst gotta change the folder in which the pics are bein saved.. even if it is again in the mem card. Itll get fine then

Place it in an oven at 200C (Gas Mark 5) for 40 minutes. It should help to dry it out.

NOKIA 5310 — unable to power on after logged on water

unable to power on after logged on water.plz inform as soon as possible.

i am agree with this person.

I am agree with this

bought Nokia 5310 express music mobile from Mobile Stores, soudiArabia in november 2008.with in One month of buying the mobile, unfortunatly my mobile was fell down in the water, after the damaged and I was not able to view anything in the mobile.

Hi All,

I have purchased a Nokia Model no 5310 XpressMusic 13th of January 2008 from the Nokia Priority Dealer, Fatehgunj, Vadodara Gujarat. The last four digits of IMEI no is 0131

I used this mobile for 5 months it was working fine ... It restarts automatically ..but I ignored that problem...But now I m not even able to switch on my mobile phone...I bought it for 10000 bugs... and I m not even able to use that phone...I contacted nokia priority dealer, they told me to contact nokia cmr care support (L2). They checked my phone and they told me that there is no physical damage so they said they will send my phone to L3 cmr care support which is I think in Ahemdabad...They took 2 months in that procedure and now after 2 months they are saying that they cannot repair the phone as there is some water lock in that..but I really dont undersatnd from where that water came...when they checked my phone in baroda they dint find anything like that and your L3 support is saying that there is a water lock ... Did they find that water lock from some microscope or what I dint understood..

I am very disappointed with Nokia as well as the way I have been treated by Nokia customer care and nokia priority dealer. I have paid Rs.10, 000 for a new Nokia 5310 Handset and I am not able to use it as it is faulty.

I have been a loyal Nokia customer for the last 10 years and Nokia has been synonymous for cell phones in India & have recommended Nokia as a Brand to my family & Friends and I'm very disappointed with this entire incidence and the way a customer has been treated. I would never ever buy a Nokia phone nor will I recommend any body to opt for Nokia phones after this incidence.

I want somebody from Nokia to look into this matter immediately and replace my handset and refund my money back!!! and please contact me on my email id [protected]@rediff.com

my phone was fall in water...i can see display but i cant operate keypad...please guide what to do.

Nokia cellphone — Terrible service from Nokia

My Nokia handset 6300 (purchased in June 08) had a
problem in Oct. I approached the nearest Nokia care centres in
Marathalli. I submitted my phone for repair and I was asked to pick up
the handset after 10 working days. (A reference number was provided). I
kept making rounds of the care centre, and I eventually got my handset
only after a month. Within 1 weeks time the same issue re-appeared, I
went back and this time I demanded a new handset against the same. I was
told thats not the policy and again the phone was sent for repair. I got
the same after 2 weeks, saying that the handset is un-repairable hence I
was given a showroom piece (demo piece) as replacement. I was hesitent
and requested the manager to give me a new set as a replacement. I was
declined again. As I thought, this time a new problem appeared, and on
28th Nov I went back to the care centre. I was given a reference no.
[protected]/081128/2, the due date for pick up of the handset was 2nd Dec.
Till date I havent got the same back. The care centre is closed, there is
no one picking up the phone too. I went to Nokia website, sent email to
Corporate communications in Finland (Since there was no email for India
office). I also called the corporate office in Banaglore, I was given to
help. 4 days back I received an email response from Mohan Kumar - CCO
south. After investigation, he came back saying my handset is ready for
pick up at the same care centre. I informed him that the centre is
closed, the shutters are always down, and I am visiting the centre
everyday. I am running pillar to post for my handset. I am truly
disappointed with Nokia, which is a Global brand, but with no concept of
customer service. Nokia has been successful is selling millions of
handsets, but is useless in service. I dont know how do I get my phone
back. I want to make a legal complaint against the company, I want them
to compensate me for the trouble and I also want to inform other members
of public of the same.
Consequences : I have spent Rs. 8000/- appx on purchase of the handset
which I am not in possession of. I have been made to go to the care
centre innumerable times at the cost of auto fare and fuel cost. For this
I was having to leave early from work, or go late to office to make the
visits, causing loss of productive time.More than anything else, mental
torture and harrassement in following up with Nokia care, Nokia corporate,
sending emails etc.

I completely agree. My phone is with the Nokia care Marathahally since Oct 15, 2008, and have not been repaired yet, despite numerous calls and follow-ups.

Nokia care centres in BLR is one of the worst managed centres, and is a utter disppointment to Nokia's brand image. The marathahally centre is by-far one of the worst service centre I have even seen.

Regards
George

I am having similar experience with Indiranagar service centre,

Every day they say tomorrow they will call but they never do, i call back each time.

They also have started to speak in a rude manner as if to threaten not to call again.
The service centres are a shame to Nokia.
The head of service in Nokia has no clue what is happening or simply is not bothered.

Can anyone please help by giving me a important contact in Nokia i can speak to NOT the useless call centers

Nokia — call detail

please send me last 4 month call details. as it is my company cell i need to separate my personal and official calls

Nokia — detail of incoming & out going calls

Dear Sir,
Please send the out going & incoming detail of my mobile no.[protected].
I will really thankful to you for it.
Regards,
Vaidik ranjan

Nokia — Last call details

After making call or sms I am not getting message
Why?please send me customer care numbers

Airtel — Call history of airtel number

Respected Airtel management.
Sir, I got lot of wrong calls and missed calls to my Airtel number.One and half month back i lost my Airtel mobile in my hostel.My number was used by other persons.May i want to know the details of them by using their incoming and outgoing calls list.
Please send me the incoming and outgoing calls list of my number from last 3 months.Please send me the calls list of my number to my mail id as early as possible.
My Airtel Prepaid account number is [protected]
My email id is:[protected]@yahoo.co.in

i would not like to trace this number becuase i have already approached airtel and got the iformation

I would not like to trace this number as i already recieve the information from the airtel.

dear sir/madam,
i just wanted to know how do i get my entire call history of the past months on a prepaid connection.i wanted the details because of some personal reasons.the no is [protected].hoping for a quick response from you'll.

repected sir/madam
I want a call history of my airtel number [protected] and [protected] please mail me on my id [protected]@yahoo.com its very urgent

Sir,
I am R.Ravikant, My Nokia N-73 music edition mobille has been stolen yesterday night, whose IMEI no is: [protected]
My e-mail id is: [protected]@in.com

I want the web site of thisone.

AIRTEL/NOKIA — Call details

am Rajender . I want incoming and outgoing details for last Three months(Aug,sep,oct.). prepaid connection [protected].
if possible as soon as early send me detail. thank you

Nokia — call history

dear sir,
please give me a data of receive calls of my mobile no. [protected] for the month of september 2009. my e-mail id is as above.

Nokia — Details for the incoming and Outgoing calls list

Respected sir
I am Ashok, It is my Mobile Number [protected]
Please request for Details for Incoming and Outgoing call list for last one month, Please sent the Details to my Email Address

Dear Air tel management,

I want to know a call history for my airtel mobile number [protected] due to some personal reasons.

please send the call history incall, missed call & outcall on my given e-mail address as it is an urgent matter.

best regards,

e-mail: [protected]@rediffmail.com

Airtel ph no histry { Msg & Call }

Dear Air tel management,

I want to know a call history for my airtel mobile number [protected] due to some personal reasons.

please send the call history incall, missed call & outcall on my given e-mail address as it is an urgent matter.call records of date 25 and 26th may 2010

best regards,

e-mail: [protected]@gmail.com

Respected Airtel management.
Sir, I got lot of wrong calls and missed calls to my Airtel number.One and half month back i lost my Airtel mobile in my hostel.My number was used by other persons.May i want to know the details of them by using their incoming and outgoing calls list.
Please send me the incoming and outgoing calls list of my number from last 3 months.Please send me the calls list of my number to my mail id as early as possible.
My Airtel Prepaid account number is [protected]
My email id is:[protected]@yahoo.in

sir, please send me incoming calls and out going calls history about my mobile number [protected] for some parsonal reasons.my email id is:a.[protected]@hotmail.com

Dear Air tel management,

I want to know a call history for my airtel mobile number [protected] due to some personal reasons.

please send the call history incall, missed call & outcall on my given e-mail address as it is an urgent matter.

best regards,

email: [protected]@yahoo.com

Airtel Nokia — missed call

i got a call from [protected]. it was a miss call. i searche this no. on google and got to know that +9230 is isd code of pakistan. i am afraid. please help me out.

i had been receiving this for about 10 days, i lodged a complain with airtel fraud/spam department.
now its stopped.

Dear Air tel management,
I want to know a call history for my airtel mobile number [protected] for last month.
please send the call history incall, missed call & outcall on my given e-mail address as it is an urgent matter.

email:[protected]@gmail.com

hey due to some personal reasons i want an itemized no of my no:[protected], i want a incoming, outgoing calls, please send me earliest at my email id:[protected]@yahoo.in...its a humble request to you please send me as soon as possible.

caal histry

i got a new nokia 6300 A FROM U.S . It gets signal for vodafone(hutch) sim.and doesn't work for any other sim... airtel, idea, bsnl. What software has to be installed into the phone and wer that software can be downloaded from...???

NOKIA,2600C — REPAIR OF SET WITHIN WARRANTY PERIOD

RESPECTED, PURCHASES NOKIA 2600C ON 28/03/2008 . NOT WORKING THE KEY PAD AT ALL, WHICH WAS GIVEN FOR REPAIR TO NOKIA CARE (SATYA TELECARE, 231/A, CHITRANJAN AVENUE KOL) ON 23 SP 08, (MY JOB SHEET NO[protected]/080923/157) SO FAR NOT DONE THE JOB. LET ME KNOW HOW MUCH TIME TAKE FOR THIS. PLEASE DO THE NEEDFUL AT THE EARLIEST AND GIVE ME FEED BACK AS SOON AS POSSIBLE. THANKING YOU.

When any button is pressed it gets switch off, board to be checked
I have purchased the above set during july, 08. It started giving problem sometime during the month of November, 08. I gave the handset on 18.12.08 to the nearest service center i.e SS Electronics, Secunderabad. They have checked the set and informed me that it would take two days for repair. After
two day when I contacted them over telephone for my set, they informed me that it could not be repaired
by them and same has been sent to Chennai to their factory. After 10 days I approached them again for
my handset, they told me that it has not come from Chennai. After making number of calls on 3/1/09
they have informed me that the set has come from Chennai after necessary repairs and it can be collected. I went to their service centre to collect the same and checked the handset by putting the
sim and battery. The handset still giving the same problem and when I asked them about the complaint,
they made me sit for 1 hr and informed that the set should be sent once again to Chennai for repairs.
This is situation in the NOKIA service centre. I feel that they are very irresponsible with the customers.
I also observed the customers, they are also facing the same problem. Once we are used to cellphone,
communication has become difficult. Now I do not have the handset for almost 20 days. I do not know
where to complaint. It is very difficult for middle class person like me to forego an amount of Rs. 3000/-
(cost of the handset) and go for new handset. After seeing this message atleast NOKIA will take some
action and do the needful.

Job No.[protected]/081218/66 Dt. 18.12.2008
Warranty Ref No. GLBINY[protected]

The above set is under warranty and I expect the set to be repaired to my satisfaction. If it is beyond
repairs, I expect the replacement immediately.

Nokia / 2600 C 2 — Refuse To Replacement of Mobile

I brought Nokia 2600 C2 mobile in July 2008 and in couple of days I found some problems in my phone like periodically hang, automatically power switch off and continuous beep irritating voice.

I went to customer care for twice and they kept my phone for one week and two weeks respectively but problem remained same means that they could not repair it.
On third time i requested to change this mobile with new one and they refused by saying that company is giving warranty service but not guarantee.

It is not customer's problem that phone is faulty but it is problem of phone manufacturer i.e. Nokia. So that they have accept this and replace their faulty phone with new phone.

Abhishek V. Singh

i cannot switcj on my nokia 2600-c send your qwery at atif [protected]@yahoo.com

Hi,
I bought my cell phone 4 months back. It was working in a very fine condition. But now after using the xpress music phone for around 4 months, i am facing lots of problem. I had bought the cell phone from Alfa store in Irla which is in Mumbai.
I had shown my phone to the nokia priority dealer. They had already charged me 1500 rs to repair it.
But my cell phone is in same condition. First time they said that some socket has been damaged then second time they said there is some problem with the software. I do not know what the actual problem is??..
When i had purchased my phone they gave me the warranty of 1 year.
I want you to look in this matter and take suitable action
Thanking you in anticipation,

A very dissatisfied customer,
Tanmay Agrawal
e-mail id: harshal.[protected]@gmail.com