Nokia India Complaints & Reviews

Dear Sir

I have purchased Nokia 3500 two months back. As I always buy Nokia mobile, same this time. But, I am utterly disatisfied regarding the battery back up of the same. Cooporate with me, as u do always.

Thanks.

Regards
Arka

I am Aman kumar, Manager in 6 ten outlet at palam vihar, Gurgaon. I puchased a mobile Nokia 1650 Black in Rs. 1850/-from your outlet situated at shop no. s-87, Palam Vyapar Kendra, Gurgaon, against vide receipt No.[protected] on dated 19/12/2008. Customer ID is-[protected]. At the time of bying i told the sales man that I dont know the Market Price of the specified set. So plz charge the competetive price. sales guy told that We are taking the gurantee of the price. It means if you will get it from outside market in the lower rates then either your will refund me the excess amount you charged or you will do the sales return. then I told ok fine. After that all my friends told that its market price is Rs. 1750 and a connection is also free in the outside market. I confirmed the prices in market, It was really availabe in Rs 1750. I went to your outlet again but they refused to refund the excess amount charged or the sales return. they agreed that we had taken price gurantee but you will have to purchase a another set then we can adjust this amount. this is not necessary that I am requiring another set. Its not a compulsion. Plz. refund the excess amount or sales return it. thank you.

Aman kumar
contact no.[protected].

i have given my cell to local nokia care center(at junagadh) for repairing the speakers of my phone.
they have kept it with them for 3 days and told me that they would try it on their own and if thy could'nt do it they will send it to further authority.
and it happened so..
i received my cell back after 20 days.
this all happened about 3 or 4 months later,
today i went local nokia care center & they told me that i have got repaired my cell at anywher other else nokia care, but i haven't done so..
they show me some part of chip and told me that it is not done at nokia care center but i argued with them, , ,
then they have insulted me...
but i only got my cell repaired from local nokia care center only...
now they told me my warrenty is finished
it is really cheating with me...

Really frustrated by the service centre of nokia located at c-4 sector 2 noida by the name of micronas telecom.


I submitted my cell on 2 dec for a correction as the cell was unable to access the hard driveand the message displayed on the cell is "MUSIC PLAYER UNABLE TO ACCESS HARD DRIVE REPLACE BATTERY COVER".

got it back after 7 days but the problem was same they asked me to purchase a battery cover from nokia priority that is in sec 18 noida when I asked the concerned person at nokia priority the gave the same reply and asked me to go to the service centre I tried to purchase a new battery cover from the market but that was a PIRATED one.

Then I had a word with the customer care and they told me that my cell is under warranty and can be repaired or the battery cover can be replaced by the company itself, this time the service centre refused to accept the cell for the same when I asked the service manager to give a call to the customer care she refused to talk and accepted the cell on 10/12/08 and told me that it will be forwarded to the head office but today i.e 20/12/08 they asked me to collect the cell but again the situation is same and the told that the head office has refused to repair the cell.

kindky take the issue under consideration asap.

job sheet number:[protected]/081210/91

Dear concerned.,

I wish to bring to your notice about my unhappiness about the service levels, skill of your service centre personnel’s and also the quality of your product.

Am posting below the entire case history of my complaints

Issue Started Date:-01/11/2008

Nokia care name:- SimTech Computronic s Private Limited

No 83 A Arcot Road, brindhavan Nagar

Valasaravakam, Chennai-87

[protected]

Job sheet No: 4591(Manual Job sheet)

Date given for service: 01/11/2008

Serial number: [protected]

Model: N70-M

Expected return date: 03/11/2008 16:00

YET TO GET AN ISSUE RESOLVED PHONE, AFTER 3 REPLACEMENTS

BACK!!! AND ITS GOING TO BE ALMOST MORE THAN A MONTH!!!



FIRST ON THE QUALITY OF YOUR PRODUCT

I had a bought a nokiaN70 Music Edition on 07/06/2008 for 9, 600 rs and in the month of November with 7 months of left warranty period my phone got an issue people couldn't hear me and i couldn't hear them sometimes, and the phone gets hanged some times when press the GALLERY button, and the Phone does not ring the ringtone set by the user..



SECONDLY SERVICE SUPPORT OF YOUR PRODUCT

I had approached M/S SimTech Computronic s Private Limited for servicing my mobile phone, I had given a Token number and after waiting for a couple of hours observing a ration shop environment and fishy market, I was called up by a front office representative for explaining my issue in my mobile

With half baked understanding of the issue by the front office persons, a manual job sheet was indent ed, and when I requested for a system wise job sheet, there was no provision currently available, for as the person responsible for entering the system updating is one leave,

Manual Job sheet number 4591 was given to me…



Went to Simtech Computronics on the assured delivery date 03/11/2008, after 4 hours of waiting, I heard from one of their engineers, that the mobile is not ready as they tried updating the software, it is not accepting and they escalated the call to L3 support (HCL )

Further there was commitment from one of their engineers Mr. John, they had requested for mobile replacement and positively it will be given on 08/11/2008

As per their words, went to service center on 10/11/2008 for getting the replacement, But it was informed to me the replacement was not yet received form Nokia, and the given me a standby phone 1200 to use until they confirm me with the replacement, (Standy phone given details are written in the job sheet and the scanned copy is attached for your reference)

FIRST REPLACEMENT Date:- 26/11/2008

After a weeks of following and tired some run to their office to get back my phone they came with replacement phone with the IMEI number:-[protected] in response to the manual job sheet number 4591 on 26/11/2008

This IMEI number when inquired for warranty the warranty status in Nokia web site shows expired



After two days of working in that phone, I faced some other problems, the phone gets LOUD speaker getting activated automatically, and MUSIC button gets activated when making phone calls

Handed the phone once, and asked them to put the JOB sheet as per the Nokia process, but once again the same reply of manpower absenteeism was informed,

Understanding absolutely hopeless answers ...of the bunch of peoples having an IQ of an ape, I agreed for manual job sheet

SECOND REPLACEMENT Date :-17/12/2008

MY second manual job sheet number is 2453 on the date 28/11/2008, and the expected date of returning the serviced mobile is 06/12/2008, But it was not done and after new weeks of following to their office, they came with the standby phone for my usage until the issue get resolved, and given me a commitment date on 12/12/2008

Went to their office on 12/12/2008 but the mobile was yet to be send to nokia, as the had some internal auditing, and there was a delay, totally fed up with those useless creatures, the call was taken to the next level escalation person of M/S Simtech computronics Mr.Surgeet

As per his promise, the issue will be resolved within 31.12.2008, and got back my standby phone, as Nokia process will not allow providing standby phone to customers, As agreed upon with him, A system wise job sheet as per nokia process was given with the delivery date of 31/12/2008 with my second IMEI number(Up to that employess of Simtech does not know the Nokia process)

The JOB Sheet Number:[protected]/081212/8 was produced system wise



On 17/12/2008, i was confirmed by manager Mr.Keerthy Banerjee that the phone is ready and can be deleivered at any time,

As per his words received the second replacement phone with IMEI number [protected], When enquired the replacement phone IMEI number for warranty, It show there is only one month warranty available, but my phone is 5 months old

Further the IMEI number which is embossed and on the mother board panel is different form the IMEI number it shows when we use *#06#

Once again Understanding absolutely hopeless answers given by their engineers, got the replacement phone and made some outgoing calls after few hours of working the Network got disconnected and the same cannot be recovered again

Coming back next day after my replacement, it was checked by their technicians and confirmed there was Network IC problem in the mobile, ,

THIRD REPLACEMENT Date :-18/12/2008

Now the manager of SimTech comes up with the solution of given another replacement phone on the same day and convinced to use the third replacement phone,

As iam totally exhausted and there is no other way with my imagination fueled to throw away the Nokia bogus replacement phones’ and put an end in future for purchase of Nokia phone I accepted to get the third replacement phone,

Next day my third replacement phone had come with an issue of display problem…

Its clear from the above issue the true reflection of the services that nokia provides to their customers

My patience and co-operation in this regard is above the bounds and there is limit for pathetic service levels

Kinldy look into the issue and provide use the possible good solutions, and I don’t need any more bogus replacement mother boards from your end, . no more my

I want a brand new mobile phone with my remaining 7 months warranty period at the least, as said i dont want to extend my Continued

patronage of Nokia products and services in future considerations

i baught a cel n79 from a shop hellow world adyar chennai after 20 days it started hanging and became very slow so i gave it for repair he told me it wil take three days so i went after three days he said it gone to delhi for repair it wil take around 5 days after 5 days i got may cel but it was slow n was hanging they didnt rectefied the problem at all i bought that cell on 4th november 2008 .so i gave it at nokia care at 11 dec 2008 showed...

I bought Nokia 5220 express musin phone and from that very moment the trouble started as the memory card was not getting detected.I got the memory cared replaced thru the authorised outlet but the phone started restarting(blackouts) after that.
I made 2 trips to Nokia care cebtre in RT ngr and this is what they did:

1st Trip: Reinstalled the Software
2nd trip:Formatted the memory card and asked to observe and also suspected virus as the cause of the issue.
What I dont understand that when the phone memory card is formatted how can we suspect virus in there.Anyways, i did what the technician said and still have no releif from the issue am facing.

Weird logic, I am making a 3rd trip to the Nokia Care Centre tomorrow to see what he says this time.

Dear Sir/Madam,
I am sending this mail to you from INDIA's a state named WEST BENGAL specially from KOLKATA.
I purchased a nokia mobile phone model no. 1110i, IMEI No. –[protected]. POP dated-23/12/2007 from
MAA TARA TELECOM
9B-Rifle Range Road, Anandapuri, Kol-122. (West Bengal, India).
On 08/12/2008 i approached to NOKIA CARE CENTRE name:
SYSCOMP INFOTECH PVT LTD
32/2 Barasat Road, near 15 no. railway gate Barrackpur, Kol-122, with some quarry about MOBILE SET's performance .But I was informed that warranty for my MOBILE SET was expired on 26/08/2008 though my P O P date was 23/12/2007. Then I approached to Customer Care Tel[protected]. Mr. Sayied from Customer Care advised me to approached SYSCOMP INFOTECH PVT LTD and ask them to contact to him(Mr. Sayied) to facilitate the servicing. When approached to Saumendu Mitra. Sr. Center Manager, he refused to talk to Customer care & refused for servicing. After my repeated request an pressure from other customer he contacted madam Dipika (Customer care)and misbriefed her & she also refused to entertain my case & disconnected my call deliberately. While leaving the Nokia Service Center I informed Mr. Saumendu Mitra that I will complain about his refusal and misbehavior to the concerned authority he replied that nothing is going to effect him.
I was refused the service vide -Job Sheet Number:[protected]/081209/5 Date: 09/12/2008.

It is for kind, early and necessary action please.

Your’s sincerely,
PK RAY

DAER SIR

I AM TAKEN NOKIA MOBILE ON APRIL 7 TH OF 2008 AND MOBILE SUDDENLY SWITCHED OFF AND DISPLAY PROBLEM WIL OCCUR AND IT WIL SOWTCH ON AGAIN, ON OCTOBER 28TH AND I AM GIVEN MY MOBILE IN NOKIA CARE - HYDERABAD (MOBIQUEST, SHOP NO:9, 1ST FLOOR, AMEERPRT ) .. THEY DONE REPAIR AND RETURNED ME AFTER 5 DAYS.. AND THE SAME PROBLEM OCCURED WITH IN A WEEKTIME AFTER I GET MOBILE FROM NOKIA AND I AM RETURNED AGAIN TO NOKIA CARE AND I AM STRONGLY TOLD THEM TO CHECK THE PROBLEM IN MY MOBILE.. AND THEY TAKEN MOBILE ON 17TH NOVEMBER(JOB SHEET NO:[protected]/081117/175) AND KEPT THE MOBILE WITH THEM FROM LAST 35 DAYS AND WHENEVER I WILL ASK THEM THEY SIMPLEY TOLD ME COMPONENT PENDING WE WILL SOLVE IT WITH IN 2 DAY AND GIVE TO U.. THIS TYPE OF ANSWER I WILL GET FROM THOSE NOKIA SERVICE PEOPLE .. I WILL GET IRRITATED ...WITH THIS ANSWER.. BECAUSE I PURCHASED SUCHA GOOD STANDARD COMPANY NOKIA PHONE WITH SEPNDING ALMOST rS.12, 000/- AND .. IF IT IS COMING COMING FOR SERVICE THEY CREATING ME MUCH PROBLEMS TO ME.. FROM LAST 1 MONTH I AM SPENDING MY TIME WITHOUT MOBILE..

I DONT IT IS THE PUNSIHMENT FOR ME TO PURCHASE SUCH GOOD BRANDED MOBILE .. REALLY NOKIA SERVICE CARE IN HYDERABABD IS VERY VERY WORREST. AND I OBSERVE IN THE SERVICE CENTER, THE PERSONS WHO DOES NOT KNOW ABOUT MINIMUM SERVICE KNOWLEDGE WILL DEAL THE CUSTOMERS AND THEY WILL TAKEN THE COMPALINTS.

SO I FEEL IT IS VERY BAD THING FOR SUCH A GOOD COMPANY NOKIA HAVE SUCHA POOR SERVICE CENTERS..

SO PLEASE LOOK IN TO MY MATTER AND DO NEEDFUL

THANKING YOU
PUTTA BALAJEE

whenever i try to save the configuration setting of gprs it shows a message "not enough memory please discard some data" but already i have enough free memory
this problem exist with all the different mobile gprs service providers.please help me sorting out this problem.
thanku.

I have lost my Nokia E71 handset on 10th December 2008 for which a police FIR has already been filed on the same day. I would like to block the handset from further use.

Name: K Murali Ganesan
Make/ Model : Nokia E71
Color : Steel Grey
IMEI No. : [protected]

Kindly ask the company to do the needful at the earliest and prevent further misuse by the robbers.

Thanks and regards

Murali Ganesan.

I have Nokia N-70(M) hand set, It has a problem of hanging some times and also some times images could not be stored when using camera, so I went Nokia Care dated 15-12-08, located in Janak Puri(GLOBAL COMMUNICATION, F-6/A, DISTT.CENTER JANAK PURI, NEW DELHI), my job sheet no is[protected]/081215/16 and Warranty Ref Number is APAINY[protected].
After checking my Nokia N70, repersentative staff told me that there is some problem of software so you have to leave this set for 4 Hr., and they give me service job sheet.
When I reach in evening to collect my hand set they told me that there is some Other problem in your set in hardware and that was not OK, when I saw my set in evening, it's body has been changed to other handset of N-70, after long arrgument I got my original body of my hand set but keypad is not .The technical staff accept that it is may be a type of carelessness(Mr. Ram Avatar).Now how can I belive on Nokia care, don't know there sholud be posiablity to cnage many new things by staff of Nokia care, All these things are mentioned by me on the job sheet and I have also photocopies of that, Now my phone is not working, so what should I have to do?
Should I have to go Consumer Fouram?

Anurag Bhardwaj
[protected]
B-2, Police Station, Tilak Nagar,
New DElhi.

I had purchased a nokia N82 from one of the major dealer in Chennai. I couldnt not use this mobile in India, because my project doesnt allow camera mobiles. I was using this on timely basis during travel etc. I travelled to US between september to November. My mobile developed a strange problem, that when some one calls me, or when I call some one I wasn't able to hear the voice. Either I need to use loudspeaker or headphones for this.

So after coming back i went to Nokia care Bangalore (Samvaradhi technologies, Koramangla, Bangalore). When they took my mobile for service, it had only audio problem the one i was facing. After an hour the guy came and told me that display is already broken.

i was shocked, I tried reaching Nokia care online to explain this. Nothing had helped me here. Only thing i need to shell out Rs.1769 for this. Can any one suggest how can the action be taken here.

Please mail me at rajas.[protected]@gmail.com

Sir,
I purchased a 3120 classic mobile on 7/12/08 from Balecha zell zone, Spencers Chennai.On the very next day it was found that my mobile charger was not working.Iam a busy person with my office works and I forced to go to the Balecha cell zone &Nokia autherized service centers for this charger several times.I am loosing the travelling expense &time .I handovered my original bill &charger to Balecha cell zone for warranty.Due to your rules &regulations I can get new Charger after ten days.At that time I will be in abroad.I loose original charger &the bill for my new mobile so I cannot get any warranty in future.I kindly request you to do the needfull to solve my problem as early as possible.On 22/12/08 I will leave Chennai.
Yours faithfully
Sumesh T A

I purchased Nokia E66 on[protected] from The Mobile Store wide Invoice no- gj/01384/00001/2845, set is bearing IMEI: [protected]. On[protected] the set fell down from my desk & the camera stopped working with LCD having problem, as it got a crack.

On[protected] I submitted my set at Nokia Care in Ahmedabad wide Job Sheet no[protected]/081107/51, they sent it to Delhi for repair & after 20 days I got a call from Nokia Care that there is an expense of Rs.3800/- towards repair for Camera, new LCD screen & belt. I gave my consent, but on[protected] I again got a call, I visited & came to know that Delhi office has returned the set with remarks that the set is un repairable.

Am unable to understand a set worth for Rs.20800/- is unrepairable, what is the promise of Nokia on product service, how can they sell a product for which parts are not available or it is un repairable.

Request your help in getting my set replaced or repaired.

Rgds

Ruchin Dixit
[protected]

1. Original job sheet no : 4500 (this no has been changed to JS 4824 by the authority - I don't know is this legal or something fishy happening)

2. Nokia 5610 - purchased on 24/5/08 under warranty - since the joy stick and the music slide got stuck, i contacted the above concern - i was promised that the keypad and whole joystick set will be changed in regards to my warranty

3. Target delivery date - 14/16 OVERWRITTEN by authority...anyways i will excuse this issue

Customers are to be contacted after the phone is ready or if there is a delay in their work. Here customers have to go behind the authority to know whats the status. I contacted them for nearly 4 times and i was asked to call the following day - "CUSTOMERS HAVE TO CONTACT THEM BUT THEY DON'T GIVE A DAMN TO THE CUSTOMERS"-------This issue was dragged...Then phone calls were not answered...I went to the Nokia care, Simtech computronics - CHENNAI in person to find out whats the status. To my surprise there was a notice that its under renovation. Are we customers fool for these people? They are possessing our property and how can they be so lethargic with their work. No intimation that they will remain closed, no intimation that there is a delay, NOTHING AT ALL. Job sheet number sent as sms to 555, it states invalid usage. Job sheet number used at www.namscare.com, it states no data available. My phone was given at the Nokia care on 11th of November 2008. Its 17th of December 2008 and yet i haven't got my mobile back. WILL I GET MY MOBILE BACK? WILL NOKIA CUSTOMERS BE TREATED THE SAME WAY EVERY WHERE? DOES NOKIA CARE, Simtech computronics - CHENNAI, HAVE ANY RIGHTS TO POSSESS OTHERS PROPERTY AND HAVE A HAPPY HOLIDAY WITHOUT PROPER INTIMATION TO THE CUSTOMERS ABOUT THEIR CLOSURE. WOULD BE REALLY GLAD IF THIS CASE IS TAKEN INTO CONSIDERATION. Till date not a single call from them. Its really a shame to the Nokia care, which brings the company a real bad name. Kindly do the needful. Thank you

Shiva - [protected](using an old phone with compromise just because of some one else's fault...lol)

Iam not able to get radio in my mobile. Even if iam putting it on on Loudspeaker even then the radio is not functioning. Pls guide me to me radio in my cell

Dear Sir/Madan
I purchased Nokia Headset HS-47 from CROMA inside Crown Interiorz, Faridabad on 12/07/2008. After 2 months of its usage, I found out that the upper layer of ear plug started coming out so I visited CROMA for repair but they advised me to visit a Nokia Care Centre for this. So I went to one of Nokia Care Centre M/S Simar Solutions, NIT, Faridabad (Ph No[protected]. They told me that it can't be repaired and need to be replaced only. So I gave them my Head Set along with the Pin which is used for N 95 as it was the part of headset that I purchased. I thought that as they are going to replace that so they will replace every thing which was the part of that headset. After nearly 20 days, they at last returned a headset (whether new or old.. I don’t know as it was not properly packed like the one I purchased from CROMA. When I asked them for Pin to connect it to N 95 as it cant be connected without that pin. He said that they have not got that. I told them I gave them every thing that I had in that packet. Any way, they told that they will try to arrange for a pin and asked me to visit them next week. It is almost 35 days from that day and in spite of my and my colleagues repeated visits, he is neither arranging for that nor responding to my phone calls. Also he gets very aggressive while speaking as if he is the one controlling whole NOKIA. I even alarmed him that I would complain about him to higher authorities in NOKIA but he remained unperturbed.
I will request you to speak to him on priority regarding this. Although this is a very small issue but I want him to understand the importance of Customers. He must be doing the same with others as well leading to spoiling the image of NOKIA on the whole. Also please refrain from giving NOKIA CARE Centres to people like these without proper scrutiny. Looking forward to your prompt response.
Vinay Sharma ([protected])

Hello sir,
Am Deepinder Singh form Faridkot (pb.). I have purchased a NOKIA 1650 Hand set 5 months ago.And from the last 4 months it is giving software problem. I have made it repaired 5 times from the NOKIA care centre faridkot. plz help me out. waiting for your reply...
thanking you.

Hand set Discripton:
Battery no. =[protected] P161/11021747
IMEI no: 354162/02/190365/3
Code = 0547172

imei no:[protected]
my contact no:[protected]
[protected]

please do the needful