Nokia India Complaints & Reviews

I PURCHASED 5220 AT MOBILE STORE AT NAGERCOILINVOICE NO :11899.PIN {629001). IT WILL RE STARTED WITH IN ONE WEEK. I GAVE 5220 TO SERVICE AT NAGERCOIL NOKIA CARE
{PLANET NOKIA}. JOBSHEET NUMBER :[protected].
I RECIEVED THAT MOBILE FROM SERVICE CENTER. BUT IT AGAIN AND AGAIN RESTARTING. SO PLEASE SOLVE IT IMMEDIATELY.

respected sir,
i would like to bring this to ur notice that since i have purchased tis handset i am havin problem with the display of this handset... my handset is with the nokia service center since past 8 days(15 dec 2008 to till date(23 dec 2008)) and previosly also i submitted it for 20 days(6 oct 1008 to 26th oct) and then also they returned, as it is... sayin the part is not available...
the service center where i have submitted my cell phone is
MODCAD COMMUNICATIONS
A-21, nehru ground, N.I.T
Faridabad
Haryana

this hopeless service is just shatterin my faith as well as other costumers on nokia...i request u to plz see in to the matter and take action as soon as possible...

Dear sir,
we have given the set N70-1 on 20/10/2008 time 17:02 pm job sheet no[protected] given to balaji telecom Kunjibettu udupi- 576102.we have given cash of Rupees 1200/-for service charges for which no reciept has given, we have contacted number of times as they are giving lam excuses like setr as not come from head office .warranty ref no: APAINY[protected] Target Delivery Date :22/10/2008 .Please look in to the matter immediatly as it is more than two months old .



Thanking you,


Your"s faithfully

(swaroop rao)

([protected])

Dear sir

This is to inform you that, my self PRASHANT CHOUDHARY had lost my NOKIA N73 while travelling from NOIDA sector 16 to NOIDA sector 12. The IMEI no is [protected] and the ITEM no of phone is 0037557. Please do the needful and kindly trace the mobile .
Thanking you
Prashant Choudhary

sir,
My friend had lost my mobile today (22/12/08) morning around 9:00am at koyambedu chennai... While travelling in the bus.

i want to block my mobile as soon as possible. My mobile details are given below:

MODEL NO: 2300
Item Code : 0513311
Last dialled (outgoing)number : [protected]
IMEI NO: 35536000/581429/7

Thanks and Regards
Ravi Shankar

Hi all,

I have some very serious concerns on the service provided by NOKIA.

Firstly I bought nokia 5320 ( IMEI [protected]) a month ago and it created problem when i connected to PC. It sometimes hangs so I planned to update the software here I think I made a biggest mistake of my life. After update, the phone never started :( . Then I went to NOKIA CARE and those rubbish (non-technical) peoples can not even told me clearly what the problem is? They have taken my phone and told me that they will send it to the company, we will send u msg when its done, it will take around 8-10 days.
After 12 days I got a message that my is been done pls collect from NOKIA CARE. I went there and those poeple told me that we have not sent any msg, since I got that msg on my frnds mobile and he left for holidays so I was not able to show them.

Secondly Again I went thr after 4 days, they told me that ur phone is been replaced with another one and its been came from Chennai (Please note I haven't got any msg) and when they showed me the phone I was totally fired. It was an old phone, my phone hasn't got a single scratch. :( .
Now here comes the most interesting part, that phone too is not working. So now they are again sending it to company..I also contacted centre head Mr. Puneet (Hardy Complex, M.G.Road, Opp Chermas, Secunderabad) even he told me his hands are tied can't do anything.. :((

I don't know what should I do, I m planning to go to Consumer Court and bang them all.

Congratulations your no just won 200, 000(GBP) in the NOKIA XMAS PROMO, For Claims email [protected]@yahoo.com or call [protected] [protected]@

Fake scam msg recieved, will ask you for personal info nd money please ignore it before you details are leaked on the net. I never even applyed for this promo and recieved a msg so please dont let them scam you!!!

dear sir,
i purchase a nokia3600s from jaunpur.(date- 12-dec-2008). but i faced a lot of problem.
1-music player is not open
2-sliding problem
3-switch on/off problem
4-images not supported passes some time.
i send my mobile in NOKIA CARE JAUNPUR but i wanna replace my set...
plz help me

My GSM No.is [protected] and the model of my mobile is Nokia 6600.

When I send the message the error message is message sending failure. Unable to send the message.

When GPRS was already set in my mobile curently not functioning, getting a message as unable to connect to connect to the internet.check the connection settings. Though the setting is rigtly made I get this message. I was told when the help desk [1500] operator said that there is technical flaw is prevailing in our area ie. w, mambalam chennai and it will be attended to within a day. But till now no such reprieve. I made complaint thro the service centre at KK Nagar. They said they will send fax reg the complaint and it will be made alright today that is sunday. So far no reprieve pl.

I have given in my earlier complaint the email inadvertently. Hence this complaint again.

Dear Sir

I have purchased Nokia 3500 two months back. As I always buy Nokia mobile, same this time. But, I am utterly disatisfied regarding the battery back up of the same. Cooporate with me, as u do always.

Thanks.

Regards
Arka

I am Aman kumar, Manager in 6 ten outlet at palam vihar, Gurgaon. I puchased a mobile Nokia 1650 Black in Rs. 1850/-from your outlet situated at shop no. s-87, Palam Vyapar Kendra, Gurgaon, against vide receipt No.[protected] on dated 19/12/2008. Customer ID is-[protected]. At the time of bying i told the sales man that I dont know the Market Price of the specified set. So plz charge the competetive price. sales guy told that We are taking the gurantee of the price. It means if you will get it from outside market in the lower rates then either your will refund me the excess amount you charged or you will do the sales return. then I told ok fine. After that all my friends told that its market price is Rs. 1750 and a connection is also free in the outside market. I confirmed the prices in market, It was really availabe in Rs 1750. I went to your outlet again but they refused to refund the excess amount charged or the sales return. they agreed that we had taken price gurantee but you will have to purchase a another set then we can adjust this amount. this is not necessary that I am requiring another set. Its not a compulsion. Plz. refund the excess amount or sales return it. thank you.

Aman kumar
contact no.[protected].

i have given my cell to local nokia care center(at junagadh) for repairing the speakers of my phone.
they have kept it with them for 3 days and told me that they would try it on their own and if thy could'nt do it they will send it to further authority.
and it happened so..
i received my cell back after 20 days.
this all happened about 3 or 4 months later,
today i went local nokia care center & they told me that i have got repaired my cell at anywher other else nokia care, but i haven't done so..
they show me some part of chip and told me that it is not done at nokia care center but i argued with them, , ,
then they have insulted me...
but i only got my cell repaired from local nokia care center only...
now they told me my warrenty is finished
it is really cheating with me...

Really frustrated by the service centre of nokia located at c-4 sector 2 noida by the name of micronas telecom.


I submitted my cell on 2 dec for a correction as the cell was unable to access the hard driveand the message displayed on the cell is "MUSIC PLAYER UNABLE TO ACCESS HARD DRIVE REPLACE BATTERY COVER".

got it back after 7 days but the problem was same they asked me to purchase a battery cover from nokia priority that is in sec 18 noida when I asked the concerned person at nokia priority the gave the same reply and asked me to go to the service centre I tried to purchase a new battery cover from the market but that was a PIRATED one.

Then I had a word with the customer care and they told me that my cell is under warranty and can be repaired or the battery cover can be replaced by the company itself, this time the service centre refused to accept the cell for the same when I asked the service manager to give a call to the customer care she refused to talk and accepted the cell on 10/12/08 and told me that it will be forwarded to the head office but today i.e 20/12/08 they asked me to collect the cell but again the situation is same and the told that the head office has refused to repair the cell.

kindky take the issue under consideration asap.

job sheet number:[protected]/081210/91

Dear concerned.,

I wish to bring to your notice about my unhappiness about the service levels, skill of your service centre personnel’s and also the quality of your product.

Am posting below the entire case history of my complaints

Issue Started Date:-01/11/2008

Nokia care name:- SimTech Computronic s Private Limited

No 83 A Arcot Road, brindhavan Nagar

Valasaravakam, Chennai-87

[protected]

Job sheet No: 4591(Manual Job sheet)

Date given for service: 01/11/2008

Serial number: [protected]

Model: N70-M

Expected return date: 03/11/2008 16:00

YET TO GET AN ISSUE RESOLVED PHONE, AFTER 3 REPLACEMENTS

BACK!!! AND ITS GOING TO BE ALMOST MORE THAN A MONTH!!!



FIRST ON THE QUALITY OF YOUR PRODUCT

I had a bought a nokiaN70 Music Edition on 07/06/2008 for 9, 600 rs and in the month of November with 7 months of left warranty period my phone got an issue people couldn't hear me and i couldn't hear them sometimes, and the phone gets hanged some times when press the GALLERY button, and the Phone does not ring the ringtone set by the user..



SECONDLY SERVICE SUPPORT OF YOUR PRODUCT

I had approached M/S SimTech Computronic s Private Limited for servicing my mobile phone, I had given a Token number and after waiting for a couple of hours observing a ration shop environment and fishy market, I was called up by a front office representative for explaining my issue in my mobile

With half baked understanding of the issue by the front office persons, a manual job sheet was indent ed, and when I requested for a system wise job sheet, there was no provision currently available, for as the person responsible for entering the system updating is one leave,

Manual Job sheet number 4591 was given to me…



Went to Simtech Computronics on the assured delivery date 03/11/2008, after 4 hours of waiting, I heard from one of their engineers, that the mobile is not ready as they tried updating the software, it is not accepting and they escalated the call to L3 support (HCL )

Further there was commitment from one of their engineers Mr. John, they had requested for mobile replacement and positively it will be given on 08/11/2008

As per their words, went to service center on 10/11/2008 for getting the replacement, But it was informed to me the replacement was not yet received form Nokia, and the given me a standby phone 1200 to use until they confirm me with the replacement, (Standy phone given details are written in the job sheet and the scanned copy is attached for your reference)

FIRST REPLACEMENT Date:- 26/11/2008

After a weeks of following and tired some run to their office to get back my phone they came with replacement phone with the IMEI number:-[protected] in response to the manual job sheet number 4591 on 26/11/2008

This IMEI number when inquired for warranty the warranty status in Nokia web site shows expired



After two days of working in that phone, I faced some other problems, the phone gets LOUD speaker getting activated automatically, and MUSIC button gets activated when making phone calls

Handed the phone once, and asked them to put the JOB sheet as per the Nokia process, but once again the same reply of manpower absenteeism was informed,

Understanding absolutely hopeless answers ...of the bunch of peoples having an IQ of an ape, I agreed for manual job sheet

SECOND REPLACEMENT Date :-17/12/2008

MY second manual job sheet number is 2453 on the date 28/11/2008, and the expected date of returning the serviced mobile is 06/12/2008, But it was not done and after new weeks of following to their office, they came with the standby phone for my usage until the issue get resolved, and given me a commitment date on 12/12/2008

Went to their office on 12/12/2008 but the mobile was yet to be send to nokia, as the had some internal auditing, and there was a delay, totally fed up with those useless creatures, the call was taken to the next level escalation person of M/S Simtech computronics Mr.Surgeet

As per his promise, the issue will be resolved within 31.12.2008, and got back my standby phone, as Nokia process will not allow providing standby phone to customers, As agreed upon with him, A system wise job sheet as per nokia process was given with the delivery date of 31/12/2008 with my second IMEI number(Up to that employess of Simtech does not know the Nokia process)

The JOB Sheet Number:[protected]/081212/8 was produced system wise



On 17/12/2008, i was confirmed by manager Mr.Keerthy Banerjee that the phone is ready and can be deleivered at any time,

As per his words received the second replacement phone with IMEI number [protected], When enquired the replacement phone IMEI number for warranty, It show there is only one month warranty available, but my phone is 5 months old

Further the IMEI number which is embossed and on the mother board panel is different form the IMEI number it shows when we use *#06#

Once again Understanding absolutely hopeless answers given by their engineers, got the replacement phone and made some outgoing calls after few hours of working the Network got disconnected and the same cannot be recovered again

Coming back next day after my replacement, it was checked by their technicians and confirmed there was Network IC problem in the mobile, ,

THIRD REPLACEMENT Date :-18/12/2008

Now the manager of SimTech comes up with the solution of given another replacement phone on the same day and convinced to use the third replacement phone,

As iam totally exhausted and there is no other way with my imagination fueled to throw away the Nokia bogus replacement phones’ and put an end in future for purchase of Nokia phone I accepted to get the third replacement phone,

Next day my third replacement phone had come with an issue of display problem…

Its clear from the above issue the true reflection of the services that nokia provides to their customers

My patience and co-operation in this regard is above the bounds and there is limit for pathetic service levels

Kinldy look into the issue and provide use the possible good solutions, and I don’t need any more bogus replacement mother boards from your end, . no more my

I want a brand new mobile phone with my remaining 7 months warranty period at the least, as said i dont want to extend my Continued

patronage of Nokia products and services in future considerations

i baught a cel n79 from a shop hellow world adyar chennai after 20 days it started hanging and became very slow so i gave it for repair he told me it wil take three days so i went after three days he said it gone to delhi for repair it wil take around 5 days after 5 days i got may cel but it was slow n was hanging they didnt rectefied the problem at all i bought that cell on 4th november 2008 .so i gave it at nokia care at 11 dec 2008 showed them every thing it was slow video use to take around 5 min to open n n gage games, application like wave secure, indi sms, oxford dictionary, theme diy was missing i asked for replacement the person whom i met at nokia care in front of sathyam cinema was GANESH.HE CALLED HIS MANAGER PADEYIEN THEY SAID FIRST WE WIL SEE IF THE PROBLEM IS RECTIFIED SO WE WONT REPLACE IT .WE WIL REPAIR IT IT WIL TAKE 5 DAYS IT TOOK 8 DAY I GOT A MSG SAYING THAT UR CELL IS READY I WENT AND ASK THEN TTHAT U HAVE REPAIRED IT OR ITS REPLACED HE SAID U CAN CHECK THAT U CAN CHECK THAT AT DELIVERY COUNTER I ASKED THEM THEY SAID ITS A NEW SET THE JOB SHEET NUMBER WAS CHANGED IN THAT SHEET NAME OF CUSTOMER WAS CHANGED INSTEAD OF MY NAME SUM DURGA WAS WRITTEN AT THAT TIME I DIDNT CHECK MY PHONE BECAUSE THE SAID ITS A NEW PHONE WHEN I WENT HOME AND STARTED CHECKING THE PHONE IT WAS THE SAME PHONE ONLY THEY HAVE CHANGED THE COVER .TILL DATE IT DOESNT HAVE N GAGE GAME, OXFORD DICTIONARY, INDI SMS, THEME DIY, WAVESECURE, TELL ME WAT TO DO NOW I THINK I DID A BIG MISTAKE BUYING A NOKIA CELL

I bought Nokia 5220 express musin phone and from that very moment the trouble started as the memory card was not getting detected.I got the memory cared replaced thru the authorised outlet but the phone started restarting(blackouts) after that.
I made 2 trips to Nokia care cebtre in RT ngr and this is what they did:

1st Trip: Reinstalled the Software
2nd trip:Formatted the memory card and asked to observe and also suspected virus as the cause of the issue.
What I dont understand that when the phone memory card is formatted how can we suspect virus in there.Anyways, i did what the technician said and still have no releif from the issue am facing.

Weird logic, I am making a 3rd trip to the Nokia Care Centre tomorrow to see what he says this time.

Dear Sir/Madam,
I am sending this mail to you from INDIA's a state named WEST BENGAL specially from KOLKATA.
I purchased a nokia mobile phone model no. 1110i, IMEI No. –[protected]. POP dated-23/12/2007 from
MAA TARA TELECOM
9B-Rifle Range Road, Anandapuri, Kol-122. (West Bengal, India).
On 08/12/2008 i approached to NOKIA CARE CENTRE name:
SYSCOMP INFOTECH PVT LTD
32/2 Barasat Road, near 15 no. railway gate Barrackpur, Kol-122, with some quarry about MOBILE SET's performance .But I was informed that warranty for my MOBILE SET was expired on 26/08/2008 though my P O P date was 23/12/2007. Then I approached to Customer Care Tel[protected]. Mr. Sayied from Customer Care advised me to approached SYSCOMP INFOTECH PVT LTD and ask them to contact to him(Mr. Sayied) to facilitate the servicing. When approached to Saumendu Mitra. Sr. Center Manager, he refused to talk to Customer care & refused for servicing. After my repeated request an pressure from other customer he contacted madam Dipika (Customer care)and misbriefed her & she also refused to entertain my case & disconnected my call deliberately. While leaving the Nokia Service Center I informed Mr. Saumendu Mitra that I will complain about his refusal and misbehavior to the concerned authority he replied that nothing is going to effect him.
I was refused the service vide -Job Sheet Number:[protected]/081209/5 Date: 09/12/2008.

It is for kind, early and necessary action please.

Your’s sincerely,
PK RAY

DAER SIR

I AM TAKEN NOKIA MOBILE ON APRIL 7 TH OF 2008 AND MOBILE SUDDENLY SWITCHED OFF AND DISPLAY PROBLEM WIL OCCUR AND IT WIL SOWTCH ON AGAIN, ON OCTOBER 28TH AND I AM GIVEN MY MOBILE IN NOKIA CARE - HYDERABAD (MOBIQUEST, SHOP NO:9, 1ST FLOOR, AMEERPRT ) .. THEY DONE REPAIR AND RETURNED ME AFTER 5 DAYS.. AND THE SAME PROBLEM OCCURED WITH IN A WEEKTIME AFTER I GET MOBILE FROM NOKIA AND I AM RETURNED AGAIN TO NOKIA CARE AND I AM STRONGLY TOLD THEM TO CHECK THE PROBLEM IN MY MOBILE.. AND THEY TAKEN MOBILE ON 17TH NOVEMBER(JOB SHEET NO:[protected]/081117/175) AND KEPT THE MOBILE WITH THEM FROM LAST 35 DAYS AND WHENEVER I WILL ASK THEM THEY SIMPLEY TOLD ME COMPONENT PENDING WE WILL SOLVE IT WITH IN 2 DAY AND GIVE TO U.. THIS TYPE OF ANSWER I WILL GET FROM THOSE NOKIA SERVICE PEOPLE .. I WILL GET IRRITATED ...WITH THIS ANSWER.. BECAUSE I PURCHASED SUCHA GOOD STANDARD COMPANY NOKIA PHONE WITH SEPNDING ALMOST rS.12, 000/- AND .. IF IT IS COMING COMING FOR SERVICE THEY CREATING ME MUCH PROBLEMS TO ME.. FROM LAST 1 MONTH I AM SPENDING MY TIME WITHOUT MOBILE..

I DONT IT IS THE PUNSIHMENT FOR ME TO PURCHASE SUCH GOOD BRANDED MOBILE .. REALLY NOKIA SERVICE CARE IN HYDERABABD IS VERY VERY WORREST. AND I OBSERVE IN THE SERVICE CENTER, THE PERSONS WHO DOES NOT KNOW ABOUT MINIMUM SERVICE KNOWLEDGE WILL DEAL THE CUSTOMERS AND THEY WILL TAKEN THE COMPALINTS.

SO I FEEL IT IS VERY BAD THING FOR SUCH A GOOD COMPANY NOKIA HAVE SUCHA POOR SERVICE CENTERS..

SO PLEASE LOOK IN TO MY MATTER AND DO NEEDFUL

THANKING YOU
PUTTA BALAJEE

whenever i try to save the configuration setting of gprs it shows a message "not enough memory please discard some data" but already i have enough free memory
this problem exist with all the different mobile gprs service providers.please help me sorting out this problem.
thanku.

I have lost my Nokia E71 handset on 10th December 2008 for which a police FIR has already been filed on the same day. I would like to block the handset from further use.

Name: K Murali Ganesan
Make/ Model : Nokia E71
Color : Steel Grey
IMEI No. : [protected]

Kindly ask the company to do the needful at the earliest and prevent further misuse by the robbers.

Thanks and regards

Murali Ganesan.