Ola Money Complaints & Reviews

I am complaining about old money postpaid I have already paid and cleared all dues and now why Continuously I am getting calls from ola calls. This is not acceptable and worst service.
Please check and resolve the issue.

Thanks
Sathish
[protected]

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I have already paid to the cab driver, and again it was debited from my Ola money account. After debiting, I tried to contact customer support, but I didn’t find any customer support in the Ola application regarding my issue.

I have sent a number of emails to Ola money support “[protected]@olamoney.com” regarding the issue, but no one has responded back.

Some of the third-party unauthorized customer support people were continuously calling me, regarding clearing the due, but they didn’t even listen to my issue. They just hung up the call.

Money debited from OlaMoney postpaid account 5000/- to vendor AJIO without my knowledge. I DID NOT share an OTP. Customer care is adamant that an Otp was shared and they can’t do anything. I haven’t authorized this transaction by any means and this transaction happened without my consent. Now they say that they can’t do anything as an Otp was shared. I expected more help from OlaMoney support team. Even after having 2FA it’s still not secure or safe. I want my money back because I believe ola should investigate further and make a decision regarding this. They just washed off their hands off the issue within a day. Their policies itself state that even if an Otp is shared, they have means to refund the amount wherein in my case I did not share any otps to anyone. I want this to be looked at urgently.

I have been trying to clear dues but there’s no button visible on the app. Written to Ola support team as well but no response. The CRN is [protected]

After using an Ola ride a call was received that mobile number change request has been submitted and post that 24000 unauthorised transactions were done from account and I made calls and emails to Ola which could have avoided 23900 fraud, no action from them resulted in loss and asking me to pay the money now !

I have paid the ola postpaid bill still it is not reflecting in the ola app. Also i m getting a lot of harassment calls.. please find below some of the numbers

+[protected]
+[protected]
+[protected]

I have paid the Ola Money postpaid bill still it is not reflecting in the app and i m getting constant harassment calls

Hi
I am using Ola postpaid and recently I’m facing issues. I closed my postpaid account but I got a message from bank that there is an overdue amount which I need to pay. I already contacted Ola and they are very very slow in responding and even I tried twitter also, they simply say that the issue has been transferred to higher end. I want to close my loan account as soon as possible. I don’t want any effect on my cibil score. Please help

I have reached out to customer care and write an email to ola support team many time, however not received proper response yet and hence i am reaching out to you.

This is to inform you that the unauthorized payment was made through my Ola Money postpaid account. I got the text message notification sent by you shows that an automatic payment was made to Quikcilver on 12Jul2023 at 09:08pm. However, this payment was unauthorized.
The OTP was not generated nor shared for the last 2 transactions of 10000 thousand each. The transaction was done without an OTP.

Kindly check and request for refund.

Please let me know if you need more information on this or any concerns.

Regards,
Asrar Mandlekar

Dear team,
Last Sunday on dated 10th of July i have trapped, somebody was login with my account and with my phone number and using my ola postpaid money and made self payment with amount ₹4995/-
I did not login and had not paid any amount with my account. Such type fraud going with ola application and this fraud done by last ride
Please look into this
Login phone number: [protected]
Email ID is: [protected]@gmail.com

Hi ola cabs,

On any auto rides, we have paid the amounts as soon as we got down from vehicles. Driver will say to pay and then we pay decided whatever amount in app.
As we use ola cabs occasionally, we have no idea about ola postpaid services and I didn't even know about it and even driver didn't mentioned about the post paid payment. Infact on the perticuler ride on 16th may the driver asked me to pay via cash, and assured me that cash to be paid. but on the very next day I got call to pay the due amount for the same last day ride. immediatly I mailed to Ola on 17th may (ride CRN [protected]) (Ticket no.5399594) regarding this. but I go reply that, this is not in our scope, you have to pay the ride amount.

And now i'm getting continues text messages and calls from ola that clear your dues - 521/- and extra for pending due.

I have already sent multiple mails to ola support teams - [protected]@olamoney.com, [protected]@...id.zendesk.com; but there is no proper response. Always the same not in our scope.
Every time new ticket numbers been generated on every-time raise a request,
5399594
5412740

And from the last few days, started getting harassment calls to clear the dues.

Why should we pay the amount when we have already paid to the driver.
This looks some kind of fraud is going with this kind of post paid services, without providing proper information/ notifications to the customer.

First streamline your business process properly, choose drivers properly and then start the services.
Don't harass your customers with this kind of half-baked business process models

I request ola please provide proper support and stop this harassment to your customer.

Thanks,

I booked an Ola cab in Mangalore to the airport on May 10, 2023 at 3:20 pm (CRN: [protected]).
I paid the fare of Rs. 600 to the Ola cab driver in cash. Afterwards, on the same day I started receiving messages from Ola Money that it was postpaid.

I have been receiving calls constantly from Ola saying that I have to pay the money, although I have told them multiple times (via call and emails) that I already have, and that they can confirm with the driver as well.

They insist that I had chosen to pay via Ola Money (wallet) although I have not activated it and my KYC is still pending.
After multiple attempts of explaining they still keep calling and now have started to threaten to send someone to my house to collect the money.

I just want the harassing calls to stop.

Dear Sir,

This is in reference to multiple ‘Spam’ calls from OLA Money Postpaid. I understand from the representative on those calls that the calls are system generated calls and is placed automatically and OLA Money can’t do anything about it. On multiple such calls, I have narrated my concern to OLA Money postpaid requesting to address my concern. I have also sent multiple emails to OLA Support team and Whatsapp messages to OLA Money Postpaid Team. Despite several follow ups and reminders, my concern still falls on deaf ears and remains unattended by OLA. Not sure what makes OLA believe that making Spam calls or sending Spam messages is a better approach to address my concern. Reproducing the previous ticket numbers issued by OLA against my concern that remains unattended. Look forward to you addressing my concern.

Ticket[protected]
Ticket[protected]
CRN[protected]
Ticket[protected]

Hey olacabs,

"Hello Ola Cabs,

My mother has recently booked Ola Auto for her last three rides and she paid for all of them in cash, as we have always done. She is not familiar with Ola Postpaid and has never heard of it before. She did not activate Ola Postpaid services herself, and during the rides, the drivers accepted the cash payments without mentioning anything else.

However, for the past three weeks, she has been receiving repeated text messages asking her to clear postpaid dues. I have advised her to ignore these messages and have also lodged multiple complaints through email to Olasupport. But, for the past week, she has been subjected to harassment through multiple phone calls and threatening messages.

We have already paid for the rides, so there is no reason for us to pay again. STOP harassing my elderly mother immediately. It's getting increasingly stressful.

Hi ola cabs,

I had a ride in OLA auto on May 25th from Coimbatore Townhall to Vellalore and we had paid the amounts as soon as we got down.
As we use ola cabs occasionally, we have no idea about ola postpaid services and i didn't even know about it and even driver didn't mentioned about the payment.
But now i'm getting continuous calls, voicr messages, text messages and emails from ola that clear your dues - 212/-

I have already sent multiple mails to ola support teams - [protected]@olacabs.com, but there is no proper response.

And from the last few days, started getting harassment calls to clear the dues.

Why should we pay the amount when we have already paid to the driver.
This looks some kind of fraud is going with this kind of post paid services, without providing proper information/ notifications to the customer.

First streamline your business process properly and then start the services.
Don't harass your customers with this kind of half-baked business process models

I request ola please provide proper support and stop this harassment to your customer.

--
Thanks

Deepa

Got a call from some number and said that ola money has been used for 9270 rs and if you are not using press 1 to cancel. I pressed it. and again it said that one otp will come press that otp to cancel this request, i pressed the otp. immediately 9270 money deducted.
what to do now?

I Had taken a trip through OLA Cab service on 11th May 2023.
At the end of the ride, the driver requested me to pay thorough google pay and as I was in a hurry, I did not argue with the driver and paid the amount showed to him on the app - Rs 163 on google pay.
Later I got notifications on the Ola app that the money has also been deducted from Ola money.
I raised cases with OLA directly - and they resolved the case, without resolution saying that I have to pay the money again.
I have henceforth tried to talk to Ola, send emails with the screenshot of the payment to the driver and yet Ola money says that because of their "system" this payment should be made again.

They should check with their driver and ask their drivers to not request for direct gpay payments and harass the customer, while Ola should understand and made these adjustments rather than harassing the customer on a daily basis.

Phone number related to account - [protected]

I had registered with ola using my mobile number. I was contacted by someone from ola who asked to settle the dues. Even after settling, they have constantly called me to settle dues again. This is really disturbing.

I have never ever used ola money or ola postpaid and yet there is dues of Rs 600 for which I m getting calls and messages repeatedly more than 10times a day!
This is a scam by ola immediately Stop this fraud you are running and stop this harrasment!

I am writing to complain about the spam calls I have been receiving from ola company. I have been getting up to 10 calls per day from different numbers, all of which are claiming to be from Ola.

I do not have any dues that I need to pay, and I do not know anyone who has. I am certain that someone has given my phone number to Ola without my permission.

I am very frustrated by these calls. They are disruptive and annoying, and they are preventing me from using my phone for its intended purposes.

I understand that Ola has a responsibility to protect its customers' privacy. However, I believe that ola have failed to do so in this case.

Calls need to stop.