[Resolved]  OneAssist Consumer Solutions — Wrong or false commitment by one assist

Address:

110094

My name is vinay from delhi,. I am writing this letter on the behalf of my problem that’s i cheated by oneassist pvt. Ltd. Company. I bought an apple iphone 6s on 22.07.2016 from (Hotspot sales & solution, address-a 24 connaught place new delhi 110001, contact-[protected]) & there was a person namely moin [protected] from oneassist insurance company who insist me to buy insurance of this company. So i bought mobile insurance of my apple iphone 6s in 4599 rs. Actually, on 14.04.2017 my iphone 6s, laptop, cash from wallet were stolen by thief/thieves from our house (I am also enclosing brief description). At that day i immediately called police & registered fir also i called to oneassist company & registered complaint & claim they said ok & you should follow our steps etc. As whenever, whatever i received email from oneassist i followed, filled up forms & mailing them & also i sent all original documents to them as they said & through dtdc courier service (Tracking no. F[protected] at their address-
One assist consumer solutions pvt. Ltd.
707-709, acme plaza, opposite big cinema
Andheri kurla road, andheri east,
Mumbai – 400059

1. Duly signed form (S) that were downloaded from the link
(National insurance ltd.)
2. Original purchase invoice of my iphone 6s
3. Application for barring sim services
4. Declaration form
5. Fir or application for police complaint with stamp and signature
6. Cancelled cheque with my name printed on the cheque.
7. Self declaration form
8. My identity proofs


I also filled national company insurance ltd. Claim form, discharge voucher and sent it as i received information from oneassist step by step i followed. So many times i called this oneassist company on their toll free no. Every time their telecallers said that we are waiting from insurance company (Means national insurance company ltd.) for approval & you should wait for 2 days & i wait again & call again than listened always this & even they are not returning my original documents (Phone bills etc.) after approximate 45 they called me on your claim approval has been rejected by insurance company is as follows:
With reference to your service request number 1913093, basis the documents submitted by you, the insurance company has denied the claim.
The insurance company is constrained to deny the liability basis the following reason:
The subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence (No proper care of handset has been taken by insured to safeguard the property)
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above.

Now, also oneassist also saying that we can`t return your original documents (Phone bil etc.) after that when i called national insurance company ltd.in delhi, their staff said there is not any company namely oneassist that we have tie up with. They suggest me to write this letter & courier it to branch also. Sir i beg you that this oneassist company is looting persons, taking money, ignoring & they are running forged, fraud business also i request you to see how they are making fool peoples as sending national insurance ltd. Company forms, papers. Its my humble request to go deeply about this company & take hard action about this fake company & save other innocent peoples money also. Please help me, call me & mail me, i am available with each & every proofs & all call recordings of oneassist company.

Thanks,

Regards,
Vinay
Contact no. +91 [protected]
Email id: [protected]@gmail.com