Ortel Communications — disservice, delay in attending to complaints: consumer no. 482673 name:- madhab mekap

Address:	Puri, Odisha, 752001
Website:	www.ortelcom.com

Dear sirs,

I am a senior citizen, a mm-iii grade s. B. I. Official living a contented retired life in my house at hospital square in the heart of puri town, next to vishal mega mart back-side.

I became a subscriber of ortel in the year 2006 and continuing to be so still with regular payment of monthly subscriptions; very often paying lump sum in advance. I have overpaid my this month's subscription also.

I am a loyal customer of ortel in view of the fact that despite all other house - holds of my locality having taken their connection from other operators. I am the first and perhaps the last ortel subscriber of my locality which, itself. Speaks of the volumes of service (Or, disservice?) of ortel. Either the company is not interested in marketing, or other operators are far superior in their strategies: is a matter for the company itself to ponder over. But, so far as i am concerned, ortel is not interested in customers like me who has been prey of neglect or negligence, as i feel.

The services of ortel were never so bad during the past nine/ ten years like the past one year or so when any complaints lodged with the company were never attended to within a day or two, without my lodging of reminders with bhubaneswar and visiting the office at puri, roaming there from pillar to post.

Notwithstanding, the perennial problem of seating over complaints by the ortel head office at bhubaneswar and regional office at puri, i have lodged a service complaint with bhubaneswar at 11.02 am on 13/11/14, reminded puri office by personally visiting on the same day and telephonically reminding them at 11.00 am today, but so far i have to be satisfied with a false assurance that services would be resumed in minutes. As always, the bhubaneswar head office of ortel has been working like a postal department communicating the message only, leaving us at the mercy of puri office which is never sensitive to our problems.

The most important aspect the company now should examine whether it would be proper to charge for the days of disconnection of service and to pay back the charges already taken during such periods and to take appropriate action on erring employees, if any.

With regards,