[Resolved]  Gati Kwe — Non Delivery of Package even after 10 days

Just to update about the complaint, it was committed to me on 25/01/2013 that ill get a call on 26/1/2013 from the complaints dept but 26th and 27th passed but not a single call. On 28th again followed up via chat support and Neha was online and she informed me in the afternoon that it will be delivered by evening but did not receive anything till evening. Today I contacted the chat support again and the exec Swati informed a shocking thing that "Your docket was booked from DELHI to SANGLI on 18-JAN-2013. There was 1 package in it. Assured delivery date is 24-JAN-2013. But when person went for delivery on 28-JAN-2013 10:18:07 MR.DODABHAVNAVARPRAVIN APPASAHEB-[protected] COD/DOD PAYMENT NOT READY" Where in the fact is that no one visited my place as was available at home the whole day and if that was the case why the delivery boy did not call me and there is always someone available at my home it is never locked. Another thing when i had chat with neha at around 12.30pm yesterday she informed me that the package will be delivered by evening then how come the delivery boy entered the remark on 28-JAN-2013 10:18:07 and why did not Neha informed me she checked the status and evenI had tracked it and there was no remark at all. I think this delivery guy has entered his own remark as it is their fault that they had not delivered it as they had received on 21st Jan and they have given this remark as a complaint has been raised against them. And Swati also informed me that " Miss.Priya from our complaint department tried to call [protected] nitin but not lifting the call. And your material is rebooked." where in the fact is that no one called and no one came at my place for delivery. On top of all this swati informed me that "Thank you for waiting I have checked with our concern department they are trying to call you but, your number is coming switched off" where in at the same time I was speaking to the delivery boy and he informed me that he never got this package for delivery and he is not aware of this. Swati informed that " Your material is re-booked and it is going back to DELHI. Now you have to book the material again." Is this the kind of customer service works, the complaints dept works????

Dear Customer,

We in Yepme take feedback/complaints very seriously, and we would like to assure you that we will followup on your case on priority.

Your order has been rejected, we are requesting you to place a new order.

You may also contact us at [protected]

Regards,
Yepme Team

As i can notice this complaint against Gatikwe couriers was more than 1 year ago, I had the similar issue with Gati couriers. I bought some item through amazon and the seller shipped it through Gati. one particular thing i noticed that their tracking info can not be trusted. they did not delivered my shipment updated falsely in tracking info as, item could not be delivered as phone was unreachable, the fact is that neither they called me nor i received any missed call alert in my inbox.

then i apprised amazon.in regarding my complaint then someone from gati called me and i was given assurance for the delivery of shipment on next day, 2 days passed and they did not delivered any thing. then again i called back to their number and they again assured me for the delivery. on next day when i checked the tracking info it was updated as delivery rejected by receiver(i.e. me) i was totally surprised to see this kind of false update on my behalf. They did not delivered the item and sent it back to seller at banglore. it took mine 12 days to continuous follow up and tracking then they returned the product to seller after keeping the shipment on hold for 7 days at the destination city. due to the reason that they have allowed such a pathetic courier company, i have stopped buying through amazon.in.

They cheated me like anything.

Charge it as they like without any measurement ot weight as there rule says.

No response if damaged during transport.

They have provided me two bills, one during pickup as per there rate(highly) and another during delivery which has actual cost(low).

After follow up for last 4 month also, I have not got any response.

Thanks,
Tapan Mehena

Gati KWI team doe not has any professionalism in their Service. Here is my experience (Docket no[protected]

1) The Bangalore GATI KWI Hosur branch people didn't even know how to pack my stuffs. They asked me to pack my stuffs along with their team since they didn't have time ( like dismantle the table etc).

2) They didn't bring any weighing machine with them and increased the weight estimation saying "They are experienced and it is best guess". The quotation given over phone was 6000+ tax and it increased to 11000 when they came to pack the same stuff.

3) When the team had come for inspection about the items before shipment, Gati guy says he will give 20% discount on overall bill and when he came for actual packing and shipment, he told if you take discount the insurance provided on your stuffs will not be valid and you wont be able to claim for any damage on your any item. What a ridiculous logic...we buy things every day on discount but not with agreement that those items bought are not assured of quality.

4) Even though all items arrived in Mumbai Gati Mumbai (Destination) on 31st Dec 2014, I got my stuffs on 3rd Jan 2015 after making 10+ calls.

5) Clutch and side stand of my bike were broken when delivered and I am still trying to track about my other shipment which was supposed to be delivered to another location.

Deepak Gupta
4-Jan-2015

[Reference:[protected]]
Please make a note of the complaint Number for the said Docket Number : 13967901

On 9th June 2015 I placed the above order with you for
Symphony HI-Cool I Air Cooler, for which I paid RS 1202 in advance. The Symphony HI-Cool I Air Cooler has still not been delivered.
Under the Sale of Goods Act 1979 you are required to deliver the item to the warehouse of Snapdeal within a reasonable time. ETA 11th JUNE 2015
As time period has elapsed since I placed the order, you have failed to fulfil this statutory requirement and are therefore in breach of contract.
I am now making time of the essence.

Gati is highly unprofessional and their service really sucks though their charges are pretty high