Panasonic — Refrigerator giving frequent trouble.

Address:Chennai, Tamil Nadu
Website:panasonic/croma

I purchased a refrigirator panasonic make from croma, t nagar, chennai on 15/01/14 for rs.17744. Model no. B295stw4, sl. No.[protected].
Right from day 1, the vegetables stored were getting frost and were turning their colour to black. The beading around the door getting moist and fungi layers forming all around. Despite three visits by the service engineers, none of them had any clue but would do some miscellaneous manouvers and say now on it will be ok.
By the time the one year warranty is over, situation worsened and one day the refrigirator compartment was not cooling properly. The executive from tollfree registered a complaint and sent the service engineer from robotechs electronics, chennai. He visited on 26/10/15 and changed the inside fan at a whopping inr 3200/-. He refused the give back the old fan and also just mentioned on the receipt as component charges inr 2800/-
As the beading around the doors of the refrigirator were getting moist all around (We don't know why!), we once again complained and this time another new service engineer visited on 16/12/15 and charged 400/- and left saying the refrigirator is ok!.
Again when the refrigirator was not getting cool and the food was perishing, we once again complained to toll free. This time the service engineer comes from shreeraj electronics chennai. The service engineer visited on 13/05/16 and charged inr 4500/-. Again the fan was changed and components name is not mentioned on the receipt. However after a heavy argument he parted with the old fan which he other wise wanted to take away with him.
During all the above visits, the service engineers were not having a cue about what happened earlier, why the set is troubling frequently.
So far i spent inr 8100/- on a product purchased at 17740/-, and not sure of the future of the product. The product is from panasonic.
I know the kelvinator fridge working for 40 years in my uncle's house and feel pity on my self for having exchanged the videocon fridge which i had since 1994 to buy this panasonic product. The videocon was in good working condition after it served for 20 years.
My prayer: let panasonic provide me with a new piece and return me the amount of 8100 spent by me.
+5 photos
Was this information helpful?
No (0)
Yes (0)
Panasonic India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Panasonic — Faulty piece of Pansonic P55 Model

I Purchase Panasonic P55 Blue Model so second time issue in those phone with attached job sheet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Panasonic India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    2014
    Pending
    0
    Resolved
    280
    Panasonic India Phone
    +91 22 2230 1952
    Panasonic India Address
    No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
    View all Panasonic India contact information