Paytm Mobile Solutions — Bill Payment for Calcutta Electric Supply Corporation Failed -[protected] || 8:18 pm , Feb 18 2017 || Order No. : [protected]

Address:	Kolkata, West Bengal, 700105
Website:	paytm.com

Dear Sir,

I Tried to Make CESC Bill Payment from Paytm on Dated : 18 February 2017, Order No. of Paytm : [protected] using my SBI Debit Card but transaction was failed. Amount 580rs deducted from my account.
My Email ID for Paytm is [protected]@gmail.com. so i did contact to customer care of paytm i am giving all the mail details given below

----1
Dear Sir

Bill Payment for Calcutta Electric Supply Corporation Failed : RS. 580/- Order No: [protected] on 8:18 pm, Feb 18 2017. Bank Transaction Detail :
by debit card POS[protected] ONE97 COMMUNICATION LTNOIDA - 18-Feb[protected]Feb-2017) Debited 580.

Please refund my Debited amount asap.

Relied from Paytm :

Dear Raju,

Thank you for getting in touch with us.

To resolve your query our Bank SPOC will coordinate with SBI regarding ARN which might take up to 2-3 working days. Meanwhile, we request you to kindly share your bank account number for further investigation.

Your patience is appreciated.

Regards,
Paytm Care

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: We have launched an App password for your Paytm wallet. So if you lose or misplace your phone, your Paytm wallet remains safe. Currently this App password feature is currently available in the latest Android App. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c#.c3hv88jxy to know more details for the same.

2:
Dear Sir,

As per your mail here is my bank account detail :
Bank : State Bank Of India
Account No :[protected]
Branch : Behala (Kolkata)
Name : Md. Raju

please note that I have sent you all the details related to the transaction which has been failed in the previous mail.

So please do the needful as early as possible.

Replied from Paytm :
Dear Customer,

Greetings from Paytm!

We have confirmed with your bank that Paytm has not received the amount Rs.580 under order [protected].

Thus, would request you to kindly contact your bank directly.

Regards,
Paytm Care Team

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: You can also add another layer of authentication such as Pin or finger print sensing etc. on transactions through Paytm app on your Android phone. So if you lose or misplace your phone, your Paytm wallet remains safe. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c#.4gus8sqwk to know more details for the same.

3 :
Dear Sir,

Many thanks for this mail.
Please note that As i tried to Make CESC Bill Payment from your site, It is your responsibility to contact directly to the bank, Because transaction failed from your site only.

I am writing all the details again and also has make a copy to the State Bank customer care so that matter will be clear.

I Tried to Make Bill Payment on Dated : 18 February 2017 from Paytm (Transaction detail attached) but transaction failed (Error attached) and Payment rs 580 deducted from my account SBI[protected] . Transaction Detail for sbi also attached.

so please check the transaction and refund my amount to my bank account only because i have all ready paid cesc bill from their site.

Please do the needful asap.

Replied from Paytm :

Hello Raju,

Thank you for getting in touch with us.

To resolve your query our Bank SPOC will coordinate with SBI regarding ARN which might take up to 2-3 working days. Meanwhile, we request you to kindly share your bank account number for further investigation.

Your patience is appreciated.

Regards,
Paytm Care

Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

Note: We have launched an App password for your Paytm wallet. So if you lose or misplace your phone, your Paytm wallet remains safe. Currently this App password feature is currently available in the latest Android App. We encourage you to visit https://blog.paytm.com/now-add-an-app-password-to-your-paytm-wallet-81fa6118353c#.c3hv88jxy to know more details for the same.

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Sir I am requesting you to please look into the matter and do the needful.

Kind Regards
MD.Raju
[protected]