Paytm Mobile Solutions — irctc transaction failed

Address:c-229,Talwandi, Kota, Rajasthan, 324005

I would like to inform you that while booking ticket through irctc, bill payment of rs.2982.69 on september 10, 2019 towards (Paytm mobile solution) has been debited from my savings accountxx2814 (Icici bank) vide payment id:[protected]; consumer code:[protected]_irctc; bill reference information:[protected].
-but ticket wan not booked and irctc showing that failed transaction as payment not received from bank.
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Aarif
Refund is initiated from Amazon but not updated in account.
Mob. No. +91 [protected]

Rahul Verma 9695's reply, Sep 10, 2019
This is to confirm that refund for amount 103.00 has been successfully processed on 9/1/2019 and the amount should reflect in your account by now.

Refund Reference # 924408294467

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing Amazon.in

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