Paytm Mobile Solutions — Wrong product delivered and no update even after raising several tickets

Website:

paytm.com

I have ordered a Wardrobe from paytm, the seller was Home Town. The order Id is: [protected]. The product delivered was of different colour and I have raised a complaint immediately on Jan 5, 2017. The reference number for the complaint is : 17724689.
For that complaint, it was asked to provide the pictures of the product along with the pictures of all the packages, which I have provided on Jan 6, 2017. I have also noticed that the product is damaged as well and informed the same in the mail.
However, I have not received any further communication from Paytm customer support after 4 days. I have dropped another 3 mails and tried to call them twice, but customer representatives are not receiving calls, rather they are telling they will contact us within 2 days. Which means there is no emergency assistance.

Extremely poor customer support.
I am doing online shopping for last 3 years and I have bought several products from Flipkart and Amazon and their customer support service is excellent. But handling with Paytm customer care is nightmare.
Recommending everyone not to buy from Paytm.

Avijit Paul