Paytm Mobile Solutions — Wrong product shipped and now no return

Address:	Gandhinagar, Gujarat, 382421
Website:	www.paytm.com

I had purchased the product with RS 1.5 lakh from paytm but post demonetisation they have taken customer for granted and have closed theirs all door for customer to contact them
Their customer care number are only computerised machine where you can just register your complain with a hope one fine day if they get time out of their busy schedule they can contact you
Your mails are being read by some uneducated reps who just by heading of your mail will give some fix reply without reading context of email
So basically post merger with Chinese alibaba group it's also started behaving like Chinese product.
In my case for order number [protected]
This time they promised cash back of 499 but gave only 200.
Then shipped wrong product
When I raised a return request they alloted some cheap courier partner like them only who did not turn up to take reverse pick up and unilaterally cancelled the return request without calling me.
When I wrote email to them for same they told they will contact courier for reverse pick up but to my surprise after 2 days they also cancelled the reverse pickup saying that they tried to call me once but my number was untraceable which is plain lie from side as it's my business number and I have activated even missed call alert.
Still if I believe their version phone not reachable once and they can cancel reverse pickup.most ####### logic possible by a online retail company.
I think just their customer are growing they are neglecting their customer and are on the way of becoming another indian tech failure like flip kart who are nowhere near amazon in customer satisfaction
So be aware before ordering any thing from paytm just in greed of few 100 RS cashback as following are their drawbacks
(A) If they/you cancel some large order worth thousands money will come back to paytm wallet and they charge 4% to transfer that amount back to bank.
(b) you can only give star to worse product but no option to write review of product on paytm to warn other customer
(C) they don't have any customer care where you can call and talk to their rep .you can say feedback only to computer after beep with a failed promise to receive call back which no one cares at paytm
(D) whatever u write in email to themu will get same stupid computerised reply which will be of no use to you
(E) post demonetisation and merger with Chinese alibaba they are adding 5 lakh customer daily so they #### bother even if one write negative review or leave their portal
So guys please be aware from this cheat portal and save your hard earned money in ur bank rather than unresponsive paytm
Regards Asst Comdt YS Rana
[protected]@gmail.com