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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
Complaints 3488
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260
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PhonePe reviews & complaints page 7

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S
Sonia Chahal
from Jind, Haryana
Dec 23, 2022
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Dear Sir/Madam
My brother sent me an UPI of Rs.5, 000 to my Phone pay number [protected] on 26th July, 2022. But I did not receive any such amount although there was a deduction of Rs.5, 000 from his account. My brother complaint to Phone Pay app but no action was taken on their part. He is a member of Indian Navy and his hard earned money has gone. No trace of this UPI transaction so far. I am sending you all the details of transaction with expectation and request to do the needful so that my problem can be resolved.
Transaction Details
Date : 26th July, 2022; Time : 01:33 PM
Transaction was done by : Sumit S/O Vijender through PhonePay [protected]
Receiver’s details : Sonia PhonePe Number [protected]
Amount of transaction : Rs 5, 000
PhonePe customer support has been notified about the posted complaint.
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    C
    Dec 21, 2022
    Resolved
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    Resolved

    Address: nellore district
    Website: consumercomplaints.in

    Sir/ midam
    namastie
    on 07/12/2022 at 6;08 i made a transaction of 14000 rs through phonepe using phonepe number to another phonepe id is([protected]@axl)
    name is LALRINAWMA MOLSOM unfortunately transhion amount the mon
    was debited from my bank account oppject parson is not respond please provided a refund return my account please refund please help me
    phonepe transaction ID:T2212070608190116335987
    UTR;[protected]
    amount :14000/ time is 06:08 am on 07 dec 2022
    +1 photos
    Dec 21, 2022
    Complaint marked as Resolved 
    please refund my amount
    PhonePe customer support has been notified about the posted complaint.
    Please🙏🙏🙏🙏 give refund
    This amount

    Thanks for your support
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      G
      GUNDRATI SANTOSH KUMAR
      Dec 20, 2022
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      On 19/12/2022 at 12:55 pm i made a transaction of 2, 000 rs through phonepe using phone number to another account. The money was debited from my bank account and i got a sms of money debited but it is not credited to the recipient account. Kindly look in to this matter and make the transaction sucessfull or please provided a refund.
      Transaction ID: T2212191255148225143255
      PhonePe customer support has been notified about the posted complaint.
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        H
        hemantpawar1995
        from Pune, Maharashtra
        Dec 18, 2022
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        Address: pune

        A payment i did on 16th december, 2022 with my ICICI credit card via phonepe.

        for two days, payment was not received by the receiver side. i raised the ticket. they said, the ticket is resolved.

        if my problem is not solved then, how they can say like that ?

        payment is done successfully but still even after two days complete, payment is not received by the receiver.

        their customer care does not work. their authorised person never comes in a picture to talk about issue with this.

        trying alott to know about my money. its 12000 INR amount. for middle class people it is a huge amount.

        and a person needs such money in emergency !
        if somebody is dying still one has to wait for 3 days and keep following bank and phonepe support everytime for his own money ?
        PhonePe customer support has been notified about the posted complaint.
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          R
          ratan dhuriya
          Dec 17, 2022
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          Address: opposit pranami mandir meerapur prayagraj up

          Hi team
          i am vikash kumar tiwari and i have smartmeter recharge 500 from phone pay [protected] from billdesk . date 28/08/22 time - 02:45 pm transaction id t2208281445109900164005, my amount is debited 500 but recharge is not happen .
          there is screenshot of my transection. so pleaserefund my money.
          +1 photos
          PhonePe customer support has been notified about the posted complaint.
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            R
            rahul kumar bairwa
            from Dausa, Rajasthan
            Dec 16, 2022
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            Address: Vpo kalwan teh sikrai dausa rajasthan

            Kindly reactivate my phonepe account i was not aware about phonpay policies
            PhonePe customer support has been notified about the posted complaint.
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              A
              Ambati Venkata Narendra
              Dec 16, 2022
              Resolved
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              Resolved

              I have paid the rent amount through phone pe via credit card and it is successful but not received to him
              Dec 18, 2022
              Complaint marked as Resolved 
              Amount credited
              PhonePe customer support has been notified about the posted complaint.
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                A
                Aneesh. Mamidala
                from Hyderabad, Telangana
                Dec 16, 2022
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                It's been two days, still the transaction status showing as pending
                Money debited from my account
                +1 photos
                PhonePe customer support has been notified about the posted complaint.
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                  B
                  Bhagyashree Chandarkar
                  Dec 14, 2022
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                  Address: Dombivali East
                  Website: Google

                  13/12/2022 Castmor Money transfer for my Account 300/-Rs But Not Add My Account Plz Help Translation Id -T2212131128596880157976 Plz Help
                  PhonePe customer support has been notified about the posted complaint.
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                    N
                    njsoft1202
                    from VIJAYAWADA, Andhra Pradesh
                    Dec 13, 2022
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                    Phonepe has suddenly and without any prior intimation, blocked my account linked with mobile number [protected] on[protected] with a message that their system detected suspicious payments. I have not done any transactions in violation of my bankers terms and conditions and absolutely disagree with phonepe's claim. I hope phonepe support team will properly consider this issue and restore my account to active state as soon as possible. I am willing to provide any kind of explanation in this regard if they can contact me.
                    +1 photos
                    PhonePe customer support has been notified about the posted complaint.
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                      S
                      Dec 12, 2022
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                      Address: Swapan Kumar Das 55/2A, Shibtala Street, Bhadrakali Hooghly 712232 9748731931 8981951129 [email protected]

                      Dear Sir,

                      This is to inform you that I have two mobile numbers [protected] & [protected] both are attached to phonepe, but only one I.e. [protected] is linked with my bank account.

                      I did not know that my mobile number [protected] has to be linked with my Bank account

                      I had deposited Rs.3100.00 in the wallet of mobile Number [protected] which I am unable to use.

                      I request you to arrange to transfer the Rs.3100.00 my bank account linked with [protected] or

                      Suggest the steps to be taken by me to recover the amount.

                      Swapan Kumar Das
                      55/2A, Shibtala Street, Bhadrakali Hooghly 712232
                      [protected]
                      [protected]
                      [protected]@yahoo.com
                      PhonePe customer support has been notified about the posted complaint.
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                        H
                        Hari Keerthana
                        from Visakhapatnam, Andhra Pradesh
                        Dec 11, 2022
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                        My phone pay account is deactivated please activate my pH pe account as soon as possible
                        +1 photos
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                          S
                          Sonia Chahal
                          from Jind, Haryana
                          Dec 10, 2022
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                          UPI of Rs 5000, Amount deducted from account but not received

                          Dear Sir/Madam
                          My brother sent me an UPI of Rs.5, 000 to my Phone pay number [protected] on 26th July, 2022. But I did not receive any such amount although there was a deduction of Rs.5, 000 from his account. My brother complaint to Phone Pay app but no action was taken on their part. He is a member of Indian Navy and his hard earned money has gone. No trace of this UPI transaction so far. I am sending you all the details of transaction...
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                          D
                          dskdsk77
                          from Bengaluru, Karnataka
                          Dec 9, 2022
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                          Hi team,
                          Phone pe transaction id: T2212090734356331209540

                          I booked a ticket through IRCTC portal, through phone pe account. The amount Rs. has been deducted from bank account but ticket is not confirmed by IRCTC. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund amount...

                          Regards,
                          KANNAN DS
                          PhonePe customer support has been notified about the posted complaint.
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                            S
                            ShreeSwamiSamarth
                            Dec 9, 2022
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                            Mutual Fund Withdrawal

                            I have invested in Mutual funds via Phone Pe and while withdrawing i am getting an error as KYC pending or Balance will be NIl. but when i checked the same both my KYC is updated in CAMS and my folio account was fully withdrawn i.e all the units are sold as on today.
                            where is the money it is not yet credited to my savings account yet almost 2 months have passed and my 2nd complaint will be to SEBI.
                            Is Phone Pe playing an Scam...
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                            S
                            Sureshchandra MV
                            from Bengaluru, Karnataka
                            Dec 1, 2022
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                            I am unable to remove auto pay option. When ever i try to stop this error message appearing . Please help me dissable auto pay option as early as possible.
                            +1 photos
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                              D
                              Davidpaul
                              Nov 24, 2022
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                              I have sent amount by mistake Rs.8873 to the upi id: [protected]@ybl instead of Rs.101. I dont know his account number or phone number. The upi id linked with phone pe. But i sent him through paytm platform with reference no.[protected]. Paytm was rejected my complaint and said go to bank and ask them. When i called to phone pe customer care they said they wont give any details of him. But, upi id linked with phone pe only.
                              +1 photos
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                                K
                                Kadegaon
                                from Pune, Maharashtra
                                Nov 22, 2022
                                Resolved
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                                Resolved

                                Address: kale colony,near mai medicalsAlandi

                                On 27 of August at 12;52pm from my phonepe wallet the amount of 9700 rs has been debited without my permission
                                Nov 22, 2022
                                Complaint marked as Resolved 
                                not solved yet please help
                                PhonePe customer support has been notified about the posted complaint.
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                                  Y
                                  Yashwant Santosh Gawade
                                  Nov 14, 2022
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                                  Hi,

                                  I have made a payment for a new Bharat gas connection of Rs. 3, 153 /-.

                                  The transaction shows successful in Phonepe, but shows failed at Bharat gas.

                                  Could you please help me with the refund, so that I can reinitiate the process.

                                  Thanks,
                                  Yashwant Gawade
                                  +2 photos
                                  PhonePe customer support has been notified about the posted complaint.
                                  Please assist asap.
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                                    H
                                    Herit Kalavadiya
                                    Nov 12, 2022
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                                    Address: Flat 13/14, Building C4, Ravi Ratna Park 5, University Road

                                    Autopay removal failed everytime. No response from PhonePe.
                                    PhonePe customer support has been notified about the posted complaint.
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